Today I went to this Cafe. The bill for 4 people (3 adults and a child) with just a main meal and one drink each came to £55.00. This is expensive as we only had fish and chips. At this price I would expect that the cafe would treat its customers with respect. We are all aware that the weather has been horrendous as we live locally but it has been OK for a week now. The cafe has a ramp for the disabled but it is thick with compacted sand. One of the people I was with was in an electric wheelchair. The chair got stuck halfway up the ramp in the sand and people had to help us to get the chair up the rest of the way. This was embarrassing for the gentleman in the chair. When getting into the restaurant the stone floor was coated in sand and extremely slippery. I spoke to the manager and asked him why they had not cleared the compacted sand away from the ramp and he said they were too busy. I was shocked at this response and suggested that as the Manager perhaps he should stay at work late or arrive early and bring a shovel and a broom and clear the entrances. He laughed and shook his head and said it was too big a job.It certainly is not and would have taken no longer than an hour to clear the worst of it. Gone are the days of Managers taking an interest in where they work and going the extra mile. This Manager just arrives for work, does enough to get through the day and then goes home. When I suggested to him that maybe he should work an extra hour and clear the ramp he just said 'yeah yeah, have a nice day'. Sarcasm is only used when a person does not have the brain capacity to give an intelligent answer to a question. He was ignorant and really did not care. No apology was forthcoming and he made it clear it was not a priority. The elderly lady on crutches who came into the restaurant and slipped on the sandy tiles would not have agreed but luckily we saw her and stopped her crashing to the floor. Maybe an accident is what it will take to make him take notice.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.