The whole experience was a nightmare from the minute we walked in. Booked a double room for me and my girlfriend they had it down as a twin as there was an error on the website, the hotel receptionist was completely rude, uninterested and had no idea how to check the system. Further more despite the hotel having double rooms available she refused to change the booking to double or refund money, first she tried to charge us extra when it was the same cost on the site anyway for a twin or double, then said she never had the authority to change rooms despite being the only member of staff at the hotel at the time. We thought we would pull beds together the headboards we screwed into the wall so couldn't, ended up in separate beds. Shower and bath were covered in mold, materess's were the worst ever with rock hard springs digging into us. Walls paper thin you can hear other guests talking. Room phone was pointless as the wire had been cut off. The fire alarm went off waking us up because smoke alarm's are outside bathrooms so when another guest opened bathroom door steam set it off. To top it off the cleaner walked into the room at 9am whilst we were having an intimate moment.
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- Also Known As:
- Harrowgate Hill Hotel Darlington
- Harrowgate Hill Lodge Darlington, Durham