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“Good location if you've got a car. Just about what you would expect for 2-star accommodation. Service needs work though!”
Review of St George Hotel

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St George Hotel
Ranked #12 of 21 Hotels in Darlington
Reviewed 18 June 2014

We spent 3 nights at The St. George hotel in Darlington as the base for our coach tour. It’s a 2-star hotel located just next to Durham Tees Valley Airport (just a walk through the parking lot).
It proved to be a central location to visit the Yorkshire Moors, the North Yorkshire Moors Railway and towns like Whitby, Richmond and Beamish.

Our in-laws were given Room 66 on the upper floor while we were assigned Room 51 on the ground floor. At their age they would have had much difficulty climbing the steps (with us trying to lift their luggage up after them as there is no one to assist with your suitcases here) and cumbersome bringing their bags and medical supplies up and down every day during our stay (there is no elevator) so we told reception that we were switching rooms to give them the ground floor room instead. With the room switch, our room set-up was double instead of twin; however it was properly set up for us while we were down to dinner.

Reception was helpful and tried to assist though at times they seemed unfocused or unable to cope.

The room seemed dated but was clean. We had adequate closet space, which is also a peeve when traveling. There was a decent coffee/tea service tray in the room. A fan was provided in case the room got hot. The beds though were not comfortable at all and we never got a decent night sleep during our stay.

The bathroom was small but workable. Only suggestion would be to install grab bars in the bath as the only thing to hold onto to get in and out the high slippery bathtub is the hot towel rack! Ouch! Both my husband and I ended up doing this several times during our stay.
Our bathroom was clean but the tub in my in-laws' room had mold on the edges. My 80-year old father-in-law could not use the bath at all during his stay as the tub was so difficult to climb in and out of!

Our soap dispenser was empty after our first night's use so it was not replenished after the previous guest vacated the room. We informed the front desk about it. The next morning, thankfully with the bar of soap and shower gel we had brought with us, we were able to shower.
We decided to wait to see if housekeeping would refill the empty dispenser. To our dismay, when we returned after touring on our second day, the dispenser was still empty! By the end of our stay the dispenser remained empty! It clearly showed that housekeeping was not doing their jobs efficiently and checking bathroom supplies; and it also showed that front office was not following up on guests’ requests.

The food with our package was decent but nothing ‘wow’ about it. The service staff in the restaurant though were quick on their feet and efficient. When my mother-in-law had an asthma attack, our server helped her outside to get some fresh air, brought her some water and checked back twice to make sure she was doing alright. Very kind service indeed. It would seem that food & beverage staff are well equipped to train the rest of the hotel’s staff in superior customer service standards.

  • Stayed: October 2013, travelled with family
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Thank The_Concierge_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne H, Front Office Manager at St George Hotel, responded to this reviewResponded 26 June 2014

Hello

Thank you for having the time to leave a review for us. Can i appologise about your inlaws room been upstairs but when we receive the rooming list from your tour opperator it has no ages on and if no requests on . But Im glad we could rectify this swifty for you.

Thank you for your feedback i will pass on your comments to housekeeping so this does not happen in the future.

Kind Regards
Tracey

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157 - 163 of 269 reviews

Reviewed 17 June 2014

We booked into the St. George Hotel for 2 nights and we were pleasantly surprised how nice the hotel was. We were given a room on the ground floor and the bedroom was very clean, comfortable and light and airey. The bathroom was well proportioned with a lovely hot shower. The breakfast was really good with all you could eat for a full English Breakfast. The staff were very friendly and helpful and we really enjoyed our stay. We were very impressed how an old RAF base could be made into a modern hotel. We would definitely recommend anyone to stay who is visiting the Darlington area. There is a bus that takes you into Darlington from the Base and runs hourly. It is just a short walk to the bus stop across the field from the back of the hotel. The Hotel is right next to the airport and we were not disturbed at all with any aircraft noise.

  • Stayed: June 2014, travelled as a couple
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1  Thank 405_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne H, Manager at St George Hotel, responded to this reviewResponded 20 June 2014

Thank you so much for your great comments 405-13 We look forward to welcoming you back in the near future

Kind regards

Joanne

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Reviewed 20 May 2014

We were on a recent Mystery trip. with a coach party. starting from Stoke on trent.. we went up the Yorkshire dales.As we had no idea where the overnight stop was going to be.. We were really surprised when we arrived at the Hotel St George. Good Bedroom with large TV.. Tea making .iron & Board Good shower.. The evening Meal was Very good.. & a hearty Breakfast. to set us up for the day...The staff very helpful & friendly... A good Hotel for Travellers..

Room Tip: All Good only 2 stories
  • Stayed: May 2014, travelled as a couple
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1  Thank 405dibble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne H, Manager at St George Hotel, responded to this reviewResponded 21 May 2014

Thank you for your lovely review and we hope to see you again soon if you’re visiting the area and Thank you for bringing the lovely weather with you at the weekend.

Kind regards

JO

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Reviewed 10 May 2014

Great friendly good value for money hotel Always flexible perfect for my staff and business requirements We stayed for over three weeks on and off never any problems look forward to my next visit the staff were friendly and the menu varied . The hotel has large rooms and lots of secure parking highly recommend this hotel .Chris Moss Marine.

  • Stayed: March 2014
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Thank Chfis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne H, Manager at St George Hotel, responded to this reviewResponded 21 May 2014

Many thanks for taking the time to place a review, We hope to see you again soon if you are working in the area.

Kind regards

JO

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Reviewed 28 April 2014

I first found this hotel back in 2013 and was so impressed that I use it every time I am in the North East of England working.
Set in the grounds of what was an RAF base the hotel has lots of history, there is ample parking with a main supermarket nearby and the airport is just a stone’s throw away but the noise is minimal.
The Manager (Joanne) instantly makes you feel that you are in a home from home environment and it is easy to identify that all the staff work as a united team to make any guest feel that ‘Nothing is too much trouble’ in making their stay an enjoyable one.
The bar food is of a high standard and breakfast sets you up for the day.
It is defiantly a hotel that offers value for money.

Room Tip: Lower floors if you do not like stairs
  • Stayed: April 2014, travelled on business
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Thank Sirjon30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne H, Front Office Manager at St George Hotel, responded to this reviewResponded 1 May 2014

Thank you for reviewing your recent stay, I am so pleased to read that you had a great time at the hotel.

I will pass your comments on to the team to continue the good work!

We will see you again soon i hope

Kind regards

Tracey

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Reviewed 28 April 2014

I recently stayed at this hotel and would advise anyone not to bother, the place is dirty, my bedroom not only had the remnants of the last guest but possibly the last few! the hairs and scum in the bath was disgusting, the curtains filthy along with the tea tray, in fact the whole room was just despicable, I could not wait to leave.

  • Stayed: April 2014, travelled solo
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1  Thank Jayne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne H, Manager at St George Hotel, responded to this reviewResponded 30 April 2014

Reference: St George Hotel Darlington

I would like to take this opportunity to apologies for the inconvenience that was encountered at the St George Hotel . It is our intention at all times to ensure that our guests are made to feel welcome whilst staying with us; therefore I am disappointed that this did not occur.

I thank you for bringing this matter to my attention for which I will take appropriate action.

Please can you contact me on j.holmes@stgeorgehotel.net we can discuss the matter further

Kind Regards

Joanne Holmes

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Reviewed 24 April 2014

I stayed for 3 nights over Easter 2014 and was part of a large coach party. We were made very welcome and nothing was to much trouble. The room was very clean and very comfortable. My room had an ironing board and iron along with teas making facilities. There is also free internet connection. Breakfast was excellent and the evening meal was of very good standard.
All the staff were really friendly and gave excellent service.

I would stay here again.

Room Tip: There are no lifts so request a room that is easy to get to if you have walking problems.
  • Stayed: April 2014, travelled with friends
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Thank ginshandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne H, Manager at St George Hotel, responded to this reviewResponded 28 April 2014

Thank you for your review Ginshandy, Really happy you enjoyed your stay with us.

Kind regards

Joanne

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Additional Information about St George Hotel

Address: Durham Tees Valley Airport, Darlington DL2 1RH, England
Region: United Kingdom > England > Durham > Darlington
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #12 of 21 Hotels in Darlington
Price Range: £38 - £53 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — St George Hotel 3*
Number of rooms: 59
Reservation Options:
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Also Known As:
St George Hotel Darlington, Durham

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