we called at 7.30am on the morning of our arrival asking what time we could check in at and told 2.00pm, we arrived with 15 minutes to spare and even then had to wait until 2.15pm to get into our room, the corridor was littered with dirty piles of bed linen and towels, Health and Safety issues.
When we got into the room it hadn't been hoovered, the shower gel and hand wash were both empty, and even more disturbing, very little toilet roll. After being in the room for 10 minutes the rooms resident arachnid paid a visit to his own web, which looked in better nick than the room, he/she lived above my daughters bed and she let it be know that a rather large spider (my words) was there.It was dispatched in a way that could only be described as aerial warfare, befitting this hotel.
The towel warmer in the bathroom was signed a 'hot' but it should have read 'WARNING you can cook on this rail', needless to say another issue that has to be considered by the hotels H & S rep.
On our final night in the hotel we decided to venture into the bar, clean and looking like an officers mess, the pool table was less attractive, swallowing the cue ball, never to be seen again, on notifying the staff the tried but couldn't help, stating " it's not our table and we don't have the key to get into the table".....not too sure that is correct, having worked in establishments where pool tables are 'hired in' a manager has a key to release the ball system.
During our stay there was a smell of sewage omitting from the bathroom, we put this down to some work going on in the hotel, but could not pin point who was doing the work.
We ordered a family room, double bed and a single, the double was 2 singles bolted together, that not an issue but the fact we had 2 single mattresses and not a double on the bed meant there was a ridge the size of the Pennines between myself and wife. The mattresses where also lumpy and hard, not at all helpful to a good nights sleep,with every move sounding like a herd of Wildebeest stampeding through the room, the pancake pillows where also not helping with the chances of a night of sweet-dreaming.
On a plus point, the staff are very helpful trying to rectify the wrongs that are staring the customer in the face and considering we were next to an airport it was incredibly quiet.
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- Also Known As:
- St George Hotel Darlington, Durham