Stayed here on an extremely good deal, £45.50 with breakfast for the two of us through Booking.com. On arriving at reception, no one around, through the door at the back of reception were two receptionists chatting. Waited a little while, no one came, so I knocked on the door. A receptionist called Vicki appeared, with not even a "sorry to keep you waiting or anything", I said "you should have a bell so you know someone is waiting," she just ignored that and did not even look me in the eye. Then she said "did we want breakfast charged to the room"? I said "what do you mean, it is included in the price". Luckily, I had printed the reservation off and showed her, which stated quite clearly that breakfast was included in the rate. She looked at the page for a while, then said it had been a mistake. At this point, my husband asked to speak to the manager, Duty Manager Sophie then came out and said they would honour the deal as it was not the first time this had happened, apparently Booking.com had notified them that it was room only, but we had the proof that breakfast was included! This needs to be sorted, as very bad customer service and Vicki really was not very pleasant. Unlike Natalie, one of the breakfast waiting staff, who was pleasant, chatty and who would be an asset on reception. Breakfast was first class. We were woken at 3.30am, with the setting up of the market right outside our window, you would think they would take a little more care to be quiet as there is a hotel with people trying to sleep right next door!
- Official Description (provided by the hotel):
- The hotel is superbly located in the heart of the historic market town, with ideal access to the A1 train st. and airport. Originally built in the 1600s as a Coaching Inn, rebuilt in 1893, and after a 6 million pounds sterling complete refurbishment in 2012, the hotel proudly harmonises its original features with a contemporary designer led style that reflects the hotel's personality. Boasting 83 stylish bedrooms, superior conference and banqueting suites, along with elegantly fashionable rest and bars. ... more less
- Reservation Options:
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- Also Known As:
- Kings Head Darlington
- Head Hotel King
- Hotel Kings Head
- Mercure Darlington Kings Hotel Durham