My wife book a two night break as a special occasion (my birthday), she booked a junior suit because of the website description and the promise of a boutique hotel. The room we were given was just about OK for size but very poorly decorated in a style which was not classic just dated the carpet must have been down for at least 10 years! The bathroom silicon had mould and the bathroom suit itself was very dated. The walls had several holes which had been filled very badly.
We spoke to reception about it and asked for a move, which was not possible on the first night, however on the second morning we again asked and explained how very disappointed we were, a room move was offered but it would not be till about 4.00pm that day. I said I’d rather not waste my break any further to which I was told “well if your happy with your room that’s fine” NO I’m not happy with my room I just can’t be bother any more wasting my time. I took the GM to show him the room but he seemed completely oblivious to what I was showing him. It was like holes in the walls, dirty grout, old decor, ancient carpets were all part of the course. But fear not he would report our feedback to head office, I told him that was great but it didn’t help me. He did say he would contact head office that day and get back to me, but we never heard anything although there was a comp slip left in our room with a head office address??
The service at breakfast was pleasant although the fried egg were hard, the leisure club was spot on, reception was ok and the location and grounds were great.
But if your looking for what they advertises you’ll be sadly disappointed.
- Official Description (provided by the hotel):
- Experience a unique blend of luxury accommodation, great service and fine dining with Bannatyne Hotel Darlington. Perfect for business and leisure. Each of our well appointed rooms have FREE wireless internet access and Maxine's Bar & Restaurant makes the perfect venue for meeting friends for coffee, drinks and fine food. Also whether hosting a business meeting or an exhibition, or even getting married, Bannatyne Hotel Darlington is the ideal venue to make your event a success. ... more less
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- Also Known As:
- Darlington Bannatyne Hotel
- The Bannatyne Hotel Darlington Durham