We went for a quick lunch on a Saturday. It wasn't very busy and after a short delay our orders were taken. The waitress was new, so we were more patient than usual. After 45 minutes without any food, or apology we heard a crash. We waited another 5 minutes before the waitress asked us if we would like more drinks as we had finished the drinks we bought to drink with our lunch. We politely asked if it would be much longer then were informed our food had been dropped on the floor and they were remaking it and it would be with us soon. After another ten minutes our food finally arrived. We had only ordered a salad and a sandwich, so why it took 50 minutes to make the first one but 10 minutes to make the second, I can only imagine! The waiter passed by and asked if everything was OK, without even stopping to pause by our table, so I didnt get a chance to say the sandwich was soggy. One member of staff did apologise for the delay, but it seemed as if they were just going through the motions, rather than it being a genuine apology. We were rather surprised when the bill came to over £20 and there was no offer of a reduction on the bill or complimentary drinks for our hour of waiting.
When we first got there we were quite impressed and had planned to revisit with a large family group next time all the relatives are in town, however, by the time we had finished I would not recommend the food or the service to anyone. Such a shame.
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