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“"5 Star Budget Hotel"”

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Holiday Inn Express Taunton M5 Jct 25
Ranked #4 of 17 Hotels in Taunton
Certificate of Excellence
Newcastle upon Tyne, United Kingdom
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“"5 Star Budget Hotel"”
Reviewed 2 January 2012

We booked this last minute and didn`t know what to expect, so we were amazed when we arrived late reception were fantastic. We had 3 children our eldest 18 so we had a corner room the space was amazing 2 double beds and a double sofa bed, desk, table & 2 chairs.
Breakfast was good the games room at night perfect for the children after visiting relatives everything you need is local. The Harvester Pub in the car park is well recommended for a good meal.
All our family enjoyed staying here i would stay here again without a doubt. The staff are fantastic and friendly and seemed to genuinely enjoy working there.

Near by is the "Holiday Inn hotel" not express i am glad we didn`t choose this as it was a lot more expensive next to the main traffic and didn`t include breakfast.

Room Tip: We booked a Family Room we got allocated 103 first but was not up to standard left by the house keep...
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Rui S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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616 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 December 2011

I have stayed at the Holiday Inn Express Taunton on my many trips up to the South-West country now & as a returning customer i have to say this hotel never fails to disappoint me, this hotel just keeps getting better & better all the staff are absolutely fantastic, efficient, polite, pleasant, nothings too much to ask, makes you feel right at home, very helpful all around,, they should all be commended for there outstanding efforts of making ones stay a comfortable and a pleasant one. Hotel rooms are always really clean and comfortable with everything you need there. The general manager obviously has set very high standards which is clearly noticeable. Overall a really good experience, i would definitely recommend it to anyone who is thinking of travelling up to the west-country.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank neil0711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 23 December 2011

We have stopped at this hotel on numerous occasions always breaking journeys to Devon, Cornwall or even just as a base for exploring Somerset.

Service and quality uss always excellent and a cracking breakfast included

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Weston super Mare
Level Contributor
200 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 13 December 2011

This is always a delight to stay for Taunton shopping, or travel around the West Country.

The Staff are always friendly and helpful.

We have been using for a number of years, and even thought staff have come and gone, the atmosphere is always good, and even improved now with the extra add in of Sausage, Scrambled egg and Beans on the buffet breakfast menu - my only problem here being the size of the plates, to small for a good Toast and scrambled egg......

Concerns few, but include smokers at the front entrance (I am an ex smoker) we had to pass through this smoke each time we entered, perhaps a better smoking position would be useful.

Tip - Check rates of the Taxi's if you wish to go to Town for the night, ours was expensive about a third more, and took the longer dual carriageway route to my destination, when I know the area extremely well, and the distance would have been 2 miles n ot 3 if the Taxi had gone directly up the east Reach road !!!

Otherwise, clean, comfortable and a credit to other Holiday Inn's who could do with a lesson from the Taunton crew

Room Tip: The Family rooms give more space Try the Indian in East Reach NatRaj good meal at reasonable pric...
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  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Weary-Traveller007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 November 2011

A one night stop over in Taunton. November 19th 2011

Found the hotel to be vibrant with fresh decor, room very,very clean and well equiped.
Staff pleasant, helpful and informative.
Breakfast, plenty available and good choice of options.

Would I stay here again and recommend to others.....Most Definitely ; )

  • Stayed November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roch, United Kingdom
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 8 November 2011

We stayed here for a couple of days as it was a perfect location for us to get to the North Petherton Carnival, but this had to be cancelled due to the unforseen tragic accident on the M5.However we had a lovely weekend, the staff were all very pleasant, & rooms a good size & very clean. They were very helpfull when we needed any information. If we visit the area again we would stay here with no hesitation.
The only downside was the lack of hot choices at breakfast, but we were aware of this on booking the rooms & it didn't stop us having a pleasant stay with them.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 7 November 2011

We stayed here a couple of weeks ago for a family reunion. The first problem we encountered were the room keys, three people in our party had to go back to reception and ask the receptionist to help as the room keys did not work. Whilst sitting at the bar in reception we noticed another couple of people came down to ask the same thing, so I think their room keys need to be looked at. Apart from that the rooms were really nice, very clean and completely up to standard with a choice of soft and hard pillows!

Another small gripe I have is that I ordered 6 drinks and they came to £37 which I thought rather extorionate. Apparently someone in our party said the drinks were all doubles, but the hotel had failed to mention this!

Then there was the breakfast which was something else!!! (not even breakfast but something sinister!!) The scrambled egg was like yellow gooey cold glue, the apple juice tasted like syrup, the tea was cold, there were no spoons, the crockery was wet! No bacon, no eggs!! There was no order to how you got your breakfast either, you just helped yourself and people were shoving and jostling each other, and all in all it was very very unprofessional and shoddy for a Hotel of this calibre.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lalli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TauntonManager, Manager at Holiday Inn Express Taunton M5 Jct 25, responded to this review, 10 November 2011
Dear Lalli

Thank you for your review. We appreciate all feedback from our guests to ensure we can maintain good customer service, meet the needs and expectations of all our guests and to improve our products and services.

I am glad to hear that you found our rooms to be very clean and tidy. Our housekeepers work very hard to keep our bedrooms to a high standard. I am pleased that you made use of the choice of soft and hard pillows. These have been recently been added as part of the hotel rebranding.

I am sorry to hear that you did not enjoy the breakfast we serve. All our rates include the Express start complimentary continental buffet breakfast with hot options. Unfortunately the Express complimentary branded hot options only include scrambled egg, sausages and beans. The hot options have recently been added again as part of the rebranding and to improve the breakfast selection. I do apologise that you found the scrambled to be egg gooey and cold during your stay. I will look in to this but the staff do replenish the hot items every 20 minutes to keep the food fresh.

Unfortunately as an Express the breakfast is a complimentary self service area which allows people to help themselves to food as and when they want. As with many hotels the breakfast is served as a buffet and breakfast times are given when checking in for guests to enjoy breakfast at their leisure.

I am happy to hear you made use of our bar facilities. All our drinks are served as 50ml measures and this is clearly stated at the bar along with a price list. I am sorry that this was not made clear enough to you during your stay I will look in to making this clearer for future guests.

Kind Regards

Gemma McCallum
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Taunton M5 Jct 25

Property: Holiday Inn Express Taunton M5 Jct 25
Address: Blackbrook Park Avenue | Blackbrook Business Park, Taunton TA1 2PX, England
Phone Number:
Region: United Kingdom > England > Somerset > Taunton
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Romantic Hotel in Taunton
#6 Business Hotel in Taunton
#6 Family Hotel in Taunton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Taunton M5 Jct 25 3*
Number of rooms: 92
Official Description (provided by the hotel):
Discover south-west England from the modern Holiday Inn Express Taunton M5, Jct. 25 hotel. You can make Holiday Inn Express Taunton hotel your base for exploring the beautiful county of Somerset. We're just a couple of minutes from the M5 motorway for easy access to Devon and Cornwall and 2 miles from the county town of Taunton. Park in our complimentary car park and check in to your modern and stylish guestroom. Enjoy a refreshing drink from the bar in the Great Room lounge and enjoy free Wi-Fi access throughout the hotel. Exeter Airport is 30 miles away and businesses in downtown Taunton are just a 5-minute drive from our hotel. Delegates can easily attend presentations in one of our 3 naturally-lit meeting rooms thanks to handy M5 motorway access. We're surrounded by family attractions, from the Victorian charm of the West Somerset Steam Railway to the glorious green open spaces of the Quantock Hills. Under-18s stay free when sharing a family room with their parents. We also include a delicious buffet breakfast in every room rate, so you can get your day off to a great start. ... more   less 
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Also Known As:
Holiday Inn Express Taunton m5 Jct 25 Hotel Taunton
Holiday Inn Taunton
Taunton Holiday Inn
Holiday Inn Express Taunton M5 Jct 25 Somerset

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