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“Squishy mattresses of doom”

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Holiday Inn Express Taunton M5 Jct 25
Ranked #4 of 17 Hotels in Taunton
Certificate of Excellence
Manchester, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Squishy mattresses of doom”
Reviewed 23 December 2012

Plus points: Location, location, location, honoured room location request, good sized room, very clean, very quiet, very cheap.
Down sides: Squishy mattresses to the point where we checked out a night early because I couldn't face another night in the bed, a less than stellar breakfast (yes I know it's free but warm yoghurt? Really?), and not the slightest bit of interest shown in why we were checking out a night early.

Room Tip: 248 end of corridor, very very quiet.
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank loulouk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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635 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
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English first
Manchester, United Kingdom
Level 6 Contributor
107 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 11 December 2012

Stayed 2 nights visiting friends in Somerset. The hotel was well placed and offered exactly what you need when using a hotel as a base - clean, comfortable beds, in room coffee/tea and a complimentary breakfast. It has a pub next to it for evening meals and a bar of it's own.
The only downside is that the complimentary WiFi is only available in the public area. If you want to use it in your room you have to pay.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Truro, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 December 2012

Well the Holiday Inn Express is a great example of a large chain of hotels. Firstly as i walked in i got an impression of cleanliness, warmth and the friendly staff looked happy to see you. Good start! we checked in early which wasn't a problem. We were given our key card and all the details was explained with a smile. the rooms are modular and i Imagen all the same but never the less very comfortable. The bar is good and if you are a Priority Club card holder you can get 10% off which helps. The Breakfast is continental with the choice of some hot food too but i am a lover of the full English breakfast, again though what i had was good.
Overall its a great place to stay and the deal we got was about the cheapest we could find in Taunton. The only slight problem for me was that it is on the outskirts of town and a taxi to the town centre is around £10 to £12.
So if you have to stay in Taunton and price is important and you have a car then i do recommend this place.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Neilcee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horsham, United Kingdom
Level 5 Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 November 2012

Very close to the M5 but far away enough not to hear the traffic noise. As with most Holiday Inn expresses, its a 'high-end' discount brand, i.e. better than TravelLodge but still with a discount feel and price. Staff were always available and helpful. The rooms were clean and reasonably fresh but the bed was uncomfortable - it really needed a new mattress. Everything worked ok. Breakfast was adeqaute but limited, but perhaps a little better than some other HI Expresses I have been to. No iron in the room but was able to use one in an 'ironing room' downstairs.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BradTheLad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rural Belgium
Level 6 Contributor
198 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 18 November 2012

+ helpful receptionist guided me in (see '-' point).
- hotel aware of the fact that many GPS systems have its location wrong...
- room very smelly (bathroom)
- disappointing breakfast
- no perks / recognition of premium level (Pt) membership

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nossi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wrexham
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 November 2012

what a wonderful place to stay, everything you could possibly need at hand. flexible breakfast time, good selection of food too. gorgeous room, HOT shower, handy access from the motorway, great pub across the carpark . the staff are very helpful , nothing too much trouble

Room Tip: only saw one room but if they're all the same quality you can't go wrong
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  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Val S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich
Level 5 Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 5 November 2012

Our second stay here. An online request for gluten free bread was noted at check in asking us to mention it to the breakfast staff. However at breakfast the promised bread was not the there. Also no bacon. Otherwise comfortable stay

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank warnesIpswich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TauntonManager, General Manager at Holiday Inn Express Taunton M5 Jct 25, responded to this review, 8 November 2012
Dear Warnesipswick

Thank you for your feedback about your recent stay with us here at the Holiday Inn Express Taunton.

As you are probably aware we do not stock Gluten free bread normally, however if requested, the team will normal do what they can to obtain some for a guest, I apologise that on this occasion this was not the case and I have addressed this with the team so that in future they will endeavour to make sure the gluten free bread is available for you in the morning.

As for the bacon, unfortunately this is not part of the offering on our Complimentary Express Start Breakfast. The Express Start Breakfast is a continental breakfast with hot options of scrambled egg, sausage and beans.

I glad to hear that on the most part you found your stay with us to be comfortable and I hope that you will choose to stay with us again in the future. In the meantime if you would like to discuss these points or any other feedback with me, please feel free to contact me directly at the hotel.

Kind Regards

Robert Holmes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Taunton M5 Jct 25

Property: Holiday Inn Express Taunton M5 Jct 25
Address: Blackbrook Park Avenue | Blackbrook Business Park, Taunton TA1 2PX, England
Phone Number:
Region: United Kingdom > England > Somerset > Taunton
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Romantic Hotel in Taunton
#6 Family Hotel in Taunton
#6 Business Hotel in Taunton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Taunton M5 Jct 25 3*
Number of rooms: 92
Official Description (provided by the hotel):
Discover south-west England from the modern Holiday Inn Express Taunton M5, Jct. 25 hotel. You can make Holiday Inn Express Taunton hotel your base for exploring the beautiful county of Somerset. We're just a couple of minutes from the M5 motorway for easy access to Devon and Cornwall and 2 miles from the county town of Taunton. Park in our complimentary car park and check in to your modern and stylish guestroom. Enjoy a refreshing drink from the bar in the Great Room lounge and enjoy free Wi-Fi access throughout the hotel. Exeter Airport is 30 miles away and businesses in downtown Taunton are just a 5-minute drive from our hotel. Delegates can easily attend presentations in one of our 3 naturally-lit meeting rooms thanks to handy M5 motorway access. We're surrounded by family attractions, from the Victorian charm of the West Somerset Steam Railway to the glorious green open spaces of the Quantock Hills. Under-18s stay free when sharing a family room with their parents. We also include a delicious buffet breakfast in every room rate, so you can get your day off to a great start. ... more   less 
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Also Known As:
Holiday Inn Express Taunton m5 Jct 25 Hotel Taunton
Holiday Inn Taunton
Taunton Holiday Inn
Holiday Inn Express Taunton M5 Jct 25 Somerset

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