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“Excellent dog friendly o/n accommodation - handy for Weymouth ferry”

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Holiday Inn Express Taunton M5 Jct 25
Ranked #4 of 17 Hotels in Taunton
Certificate of Excellence
Reviewed 21 October 2013

A friend and I stayed in this hotel which was so handy for our ferry from Weymouth to the Channel Islands. The accommodation was first rate, dog friendly, plenty of parking and the breakfast room was one of the best I've had at a Holiday Inn Express. We will definitely be using it again on our trips to the Channel Islands.

  • Stayed: October 2013, travelled with friends
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Thank IsabelS650
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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414 - 420 of 665 reviews

Reviewed 16 October 2013

We used Taunton as our base for local travel - luckily for only two nights.

The Holiday Inn met all of our expectations and staff were wonderful in their assistance with tourist information. The room was clean and comfortable.

We used our hire car on three separate trips and using GPS we were directed hard right into Illminister Rd a bus lane. Like previous contributors "... never again"

Stay the hell out of Taunton. The signs are not visible as you leave the Holiday Inn. The GPS will direct you to the left. This is a straight out money grab by the Somerset Council. The signs are only visible from the roundabout. They must get dozens of us silly tourists.

I objected to the fines as I received 5 in two days. Luckily, I walked on two other occasions or it would have been 10. It's a rip off. I have written to local Councillors there are over 60 Councillors in Somerset Council.

The response "sorry case closed as they were paid" - by Avis our hire car company and I got the bill.

Stay out of Taunton as the bus lanes will catch you.

Sorry the Holiday Inn otherwise was great.

I will be emailing local papers and encourage others to do so as well. Highway robbery in Taunton is alive.

  • Stayed: August 2013, travelled as a couple
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2  Thank Travel3220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2013

Well situated off junction 25 M5.
Typical chain budget style hotel, but good value if pre-booked. They make a big selling point that breakfast is free, but of course this is included in the price !
Room clean and spacious - staff generally helpful and friendly.
Bar prices are hefty !

  • Stayed: September 2013, travelled as a couple
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Thank sinatrafan552
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TauntonManager, General Manager at Holiday Inn Express Taunton M5 Jct 25, responded to this reviewResponded 14 October 2013

Dear sinatrafan552

Thank you for your review of the Hotel and I am glad to hear you enjoyed your stay for the most part.

Breakfast is free as you mentioned. But as well as free breakfast you can now also enjoy completely free standard Wi-Fi throughout the hotel, by booking direct with us either via our website, central call centre of direct at the hotel on 0871 902 1632.

Again thank you for your review and we hope that we can look forward to seeing you again soon.

Kind Regards


Robert Holmes

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Reviewed 25 September 2013

I stayed here for one night on business and the only room available cost £129. Granted it was a family room that could have accommodated several people, but for a 'low cost no frills' hotel it still seemed expensive, even more so for single occupancy when I checked in late and left very early.

The room was clean and the staff were friendly, but the lighting was gloomy and cold which did nothing to cheer up the empty and rather soulless space. Far from cosy!

There was free wifi in the room, which was an improvement on my last stay, but one code which would only enable one device - seems rather tight in this day and age, particularly when paying so much for one night's stay.

The cost of drinks at the bar was also extortionate - one bottle of beer and a glass of wine costing over £10!

  • Stayed: September 2013, travelled on business
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Thank Alex T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TauntonManager, General Manager at Holiday Inn Express Taunton M5 Jct 25, responded to this reviewResponded 26 September 2013

Dear Alex T

Thank you for your review of our hotel, it is great to hear your comments regarding the staff and the cleanliness of the hotel, I will pass your comments onto them as this will mean a lot to them.

Regarding the rate you paid, we try to maintain a rate that is highly competitive with the local area and during peak periods and for the room type that you had this is a competitive rate compared with our local competitors. However we also have some amazing deal available, with our advance purchase rates starting from as low as £39 including our complimentary Express Start Breakfast, please feel free to check out our website for some fantastic deal.

With regards to the Wi-Fi. you can connect 2 devises for free anywhere in the hotel and for the full duration of your stay, we are currently the only major hotel brand in the country that offer standard Wi-Fi complimentary for the whole of your stay and although it is limited to two devises, a voucher for additional devises and enhanced speeds can be obtained for a very competitive devise

Once again thank you for your review and I hope that in future you will take advantage of some of our great deal and visit us again

Kind Regards

Robert Holmes
General Manager

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Reviewed 23 September 2013

Stayed in holiday in express for 2 nights 1 September. Hotel was good, clean and friendly. The downside was what I received in the post last Friday - 3 x bus lane enforcement charges totalling £90 if I pay in 28 days rising to £270 if I can't manage to pay in 28 days!! As this was a very quite Sunday afternoon, couldn't actually see any buses I feel as though I've been scammed by Somerset council. When you're in a strange town, trying to find your way around and also under some stress as we were there for a funeral is bad enough, not very welcoming for holidaymakers but hey ho as long as the council are making money from motorists.

Stayed: September 2013, travelled with family
2  Thank Marg T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2013

Stayed while travelling for work so perfect amenities for the job in hand.

Staff were really friendly when checking in and recognised my platinum priority club status. Hallways all spacious and smelled very clean.

Room lighting and power was controlled by the access card (great so you don't loose them).

Only shower available in the room but the complimentary shower gel was above average.

No disturbances through the stay. Breakfast well cooked and not to difficult to serve yourself. Eggs nice and soft, bacon crisp. Dinner available in the pub 100 yards from front door.

Good place to stop.

Stayed: September 2013, travelled on business
2  Thank Craggy40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TauntonManager, General Manager at Holiday Inn Express Taunton M5 Jct 25, responded to this reviewResponded 26 September 2013

Dear Craggy 40

Thank you for your great review of the hotel, I am really please that you enjoyed your stay with us here and that you found the team here to be both helpful and friendly.

I was practically pleased to see your comments about the great free breakfast that we offer although was a little curious to read your comment about crispy bacon as the only hot items we offer are beans scrambled egg and sausages.

Again thank you for your review, we look forward to seeing you again very soon


Kind Regards

Robert Holmes
General Manager

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Reviewed 21 September 2013

my family came down in 3 cars for a funeral followed the sat nav back from the crematorium all 3 of us have just recieved fines for using a bus lane will never set foot in somerset again hotel okay but had to get an extra room as family room not big enough to sleep 4

  • Stayed: August 2013, travelled with family
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1  Thank apples069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TauntonManager, General Manager at Holiday Inn Express Taunton M5 Jct 25, responded to this reviewResponded 24 September 2013

Dear Apples069

Thank you for your review and I am sorry to hear your experience with the bus lane has tainted your view of our lovely county. I am shocked that your Sat Nav took you down this road as it has been a bus lane for over a decade and as such should have shown up on your Sat Nav as one.

I am also sorry that you found our rooms to be too small for your family, all our Double bed with sofa bed rooms, contain one double bed and one sofa bed so should comfortably sleep 4. However if you did require more space we do have three other rooms available which contain two double beds and a double sofa bed, as well as a much larger floor space. These rooms can be book through all our normal channels.

I do hope that the bus lane does not put you off coming back to our stunning and unique county again and we hope that we will see you once more in the near future.

Kind Regards

Robert Holmes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Taunton M5 Jct 25

Address: Blackbrook Park Avenue | Blackbrook Business Park, Taunton TA1 2PX, England
Phone Number:
Region: United Kingdom > England > Somerset > Taunton
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Romantic Hotel in Taunton
#6 Business Hotel in Taunton
#6 Family Hotel in Taunton
Price Range: £49 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Taunton M5 Jct 25 3*
Number of rooms: 92
Official Description (provided by the hotel):
Discover south-west England from the modern Holiday Inn Express Taunton M5, Jct. 25 hotel. You can make Holiday Inn Express Taunton hotel your base for exploring the beautiful county of Somerset. We're just a couple of minutes from the M5 motorway for easy access to Devon and Cornwall and 2 miles from the county town of Taunton. Park in our complimentary car park and check in to your modern and stylish guestroom. Enjoy a refreshing drink from the bar in the Great Room lounge and enjoy free Wi-Fi access throughout the hotel. Exeter Airport is 30 miles away and businesses in downtown Taunton are just a 5-minute drive from our hotel. Delegates can easily attend presentations in one of our 3 naturally-lit meeting rooms thanks to handy M5 motorway access. We're surrounded by family attractions, from the Victorian charm of the West Somerset Steam Railway to the glorious green open spaces of the Quantock Hills. Under-18s stay free when sharing a family room with their parents. We also include a delicious buffet breakfast in every room rate, so you can get your day off to a great start. ... more   less 
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Also Known As:
Holiday Inn Express Taunton m5 Jct 25 Hotel Taunton
Holiday Inn Taunton
Taunton Holiday Inn
Holiday Inn Express Taunton M5 Jct 25 Somerset

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