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“Clean, Comfortable and well located.”

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Holiday Inn Express Taunton M5 Jct 25
Ranked #4 of 17 Hotels in Taunton
Certificate of Excellence
Stoke-on-Trent, United Kingdom
Level 4 Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Clean, Comfortable and well located.”
Reviewed 1 August 2014

We stayed at the Holiday Inn Express Taunton for 1 night in July. It was during a heatwave and the room was beautifully cool and air conditioned. It was spotlessly clean, with lovely soft bedding and a comfortable bed. Although the hotel was very full due to it being a Saturday night at the end of July, we heard no sound during the night and had a really good night's sleep. Although breakfast was busy, it was well managed, with one of the conference rooms being opened to provide additional seating. Staff were very polite and efficient, with tables quickly cleared and cleaned once vacated, ready to be used again
Highly recommendable, especially for a stopover, with it's close proximity to the motorway.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank D7JH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naomi H, Manager at Holiday Inn Express Taunton M5 Jct 25, responded to this review, 6 August 2014
Thank you D7JH for taking the time to review our hotel.
I am pleased to hear your stay was enjoyable and up to our usual high standard and the air con kept you nice and cool! I am glad that although the hotel was busy our staff here made sure your stay was pleasant and were attentive to your needs.
I will pass your comments onto the team as all feedback is appreciated,

We look forward to welcoming you back in the future,

Kind Regards,
Naomi Holland
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
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English first
Southampton, United Kingdom
Level 5 Contributor
85 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 29 July 2014

Plenty of parking spaces so should be no problems with the car. Staff at reception and around the hotel very friendly and polite.

The room was a double with pull out sofa bed (three of us). As the room was ready for us a nice touch was the sofa bed already being made up.

About the room. A bit on the snug side partly due to the sofa bed but it also lacked any sensible room at the end of the bed. No wardrobe just a double back to the wall shallow hanging area with top and bottom shelves. Decent flat screen TV with Good reception, also kettle with china cups and the usual coffee and tea. There is however a lack conveniently positioned power points especially adjacent to the bed and kettle.
The room from what I could see (sofa bed slightly in the way!) was clean and tidy as was the bed linen. Thought the bed was a bit on the hard side but my wife didn’t so maybe down to preference. Also although you don’t tend to look out the window too much with a sofa bed blocking the way I would had preferred not to have a view of the dustbin area and dustcart emptying them.

The bathroom was a reasonable size although it lacked counter top space, shelves and hanging pegs especially needed on the wall adjacent to the shower to make it easy to grasp the towel from the shower rather than having to hang it over the basing/counter top. The whole area could be better planned/laid out.
A few bathroom bad points. I had to clean the shower extraction vent as it was packed with fluff and dust. The toilet flush handle was rusting around a small patch of surviving chrome and there was mould along the outside bottom edge of the shower cubicle adjacent to the toilet.

The breakfast room was a good size with an overspill area for those extra busy mornings. Well laid out, clean and tidy. Food selection was ok but only full fat milk which was warm as was the orange juice. Yogurts were not chilled enough unless you were lucky to get one from the fresh batch that had just been brought in.

Nice touch is the small but well stocked bar.

There is also only one very small lift. Although we use the stairs for the most (on the top floor) when it comes to arriving or leaving three plus luggage is about all that will fit into the lift comfortably.

The hotel entrance has a covered way from the car park to the doors with no smoking allowed within it. Unfortunately people smoke adjacent to or at the start of it. This means you have to walk through cigarette smoke. All smoking areas should be several (hundred!) yards away from any entrance!

Plenty of eateries/pubs within walking distance as are Sainsbury’s.

We stayed for two nights and apart from the negatives mentioned it was pleasant and did the job for us. Just needs that little extra attention for those five stars.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Hotrod855
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIETeamTaunton, Front Desk Team at Holiday Inn Express Taunton M5 Jct 25, responded to this review, 31 July 2014
Thank you for taking the time to write this very thorough review of our hotel we are sorry you encountered some problems during your stay but are pleased to see that overall you had a pleasant stay with us in Taunton. When visiting us again in Taunton we do have three larger rooms with two double beds and a sofa bed offering a lot of extra floor space for you and your family. We also provide extension cables at our reception as we understand the need for extra electrical items needing to be used around the room space. We are happy to see your comments about our breakfast, we do only supply semi skimmed milk and full fat milk on request.We also have a designated smoking area away from the main doors and along the side of the hotel we try to encourage people to use this area with the signs we have placed around the building.

I will pass on your kind comments on about our staff and look forward to you staying with us in the future.

Elizabeth Adams
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ascot, United Kingdom
Level 5 Contributor
74 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 28 July 2014

We stayed at the HI express for one night en route down to Cornwall for a family holiday. We got a family room with a huge fold out sofa bed for our son which was wonderful as it was a great bed for him. We had a double bed for us and the room was spacious enough. The bathroom was small with only a shower but we knew that when we booked and it had air conditioning which over other more budget hotels, this was a plus for us (especially as in England it was unusually hot!).

The room was good, clean and what we needed/expected. The breakfast was great - a huge spread of hot food, cereals, toast, fruit etc. We loved it. The dining area wasn't huge though so we went downstairs at about 830 am and we were fine but breakfast ran until 930 and people coming down at 9 am had to queue as there wasn't enough space/tables.

The staff was lovely, one of the receptionists heard me calling my son by his name and said hello to him personally which was lovely and such a nice touch.

We would return if we were in the area - the staff are lovely and the place perfect.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Leicester_Girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIETeamTaunton, Front Desk Team at Holiday Inn Express Taunton M5 Jct 25, responded to this review, 30 July 2014
Thank you Leicester_Girl for reviewing our hotel. I am pleased to hear that you enjoyed your stay with us and you were able to make use of the sofa bed in the room for your son. I am glad you enjoyed your breakfast and am sorry you found it to be busy. It can get busy especially during the summer but we do try our best to get tables cleared and cleaned as quick as possible. I am happy to hear that you and your family were made to feel welcome and I will pass on your kind comments to the team.

Thank you and we hope to see you again soon.

Gemma Ball
Senior Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Market Harborough, United Kingdom
Level 5 Contributor
97 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 July 2014

This may be a 'basic' hotel chain, however, the location is very convenient (just off M-way), great value & very clean & comfortable. Price of £50 for a family room, incl. breakfast, was excellent. I'll certainly be trying a few more of these hotels in the future. Plus free wi-fi as added bonus.

Room Tip: Opt for second floor if possible.
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIETeamTaunton, Front Office Manager at Holiday Inn Express Taunton M5 Jct 25, responded to this review, 25 July 2014
Thank you Dave C for kind feedback, I am pleased to hear that you enjoyed your stay at our hotel and we hope to see you again very soon.

Thank You

Sasha Plank
Guest Service Manager
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Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 July 2014

Stayed here for one night only. It is a very convenient location being just off the M5. The room was spacious and very comfortable - the air conditioning made it even better on a very muggy July night. There were tea and coffee making facilities which you could replenish from the reception area. A tasty breakfast was included; there was a mixture of continental style buffet and hot food - sausages and scrambled egg.
Overall, very good value for money and I would definately stay in a Holiday Inn Express again.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Rhidep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIETeamTaunton, Front Office Manager at Holiday Inn Express Taunton M5 Jct 25, responded to this review, 25 July 2014
Thank you Rhidep for your review. I am pleased to hear you enjoyed your stay with us and you could make good use of the air conditioning we have in our rooms. I will pass on your comments to our breakfast team that you found our breakfast tasty, it will really make their day.

Thank you and we look forward to seeing you again soon.

Gemma Ball
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Congleton, United Kingdom
Level 5 Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 19 July 2014

Stayed here overnight on our way to the South Coast. Welcome was friendly and room was clean and comfortable. Breakfast was great! A good choice of hot buffet and cold buffet style which was replenished frequently. Would definitely stay again.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Welsh2586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIETeamTaunton, Front Office Manager at Holiday Inn Express Taunton M5 Jct 25, responded to this review, 25 July 2014
Thank you Wels2586 for your lovely review, we are glad you enjoyed your stay at our hotel and I will make sure to pass your kind comments on to the rest of the team, especial the breakfast team who are working hard to constantly improve this service.

Thank you and we look forward to seeing you again soon.

Sasha Wong
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holywell
Level 5 Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 July 2014

Used this hotel before because its location is ideal for breaking up the long trip to Cornwall. Checking in was friendly and went smoothly. Rooms are ok but beds are standard size and the bathroom whilst looking clean did have a smell that wasn't pleasant. The big letdown was breakfast, it was a shambles as only a few items were available. No scrambled egg (this is the only egg on the buffet); no sausages (this is the only cooked meat on the buffet); and some of the usual bread options were unavailable. I overheard the reason given for the poor availability and this was that they were busy. Just not good enough I'm afraid someone should be checking to see what needs topping up. Assuming that all breakfast items are available then the breakfast would be adequate, no better. Had some issues with the A/C but these seem to sort themselves out. Overall value on this occasion was below average. Given my experience this time I may look for somewhere else to stay on my next trip.

Room Tip: All rooms are similar, being quite and furnished the same.
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  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIETeamTaunton, Front Office Manager at Holiday Inn Express Taunton M5 Jct 25, responded to this review, 25 July 2014
Thank you Robert A for taking the time to review our hotel. All feed back is appreciated and can only help improve. I apologise that you found our breakfast to be a let down. Our breakfast is one of the key focuses and I will pass these comments on to our team to discuss improvements. However if you would like to talk about this matter further please do not hesitate to contact me driect via email info@expresstaunton.co.uk or by telephone 0871 902 1632 as i would love to get more detail from you.

Thank you for helping us improve.

Gemma Ball
Senior Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Taunton M5 Jct 25

Property: Holiday Inn Express Taunton M5 Jct 25
Address: Blackbrook Park Avenue | Blackbrook Business Park, Taunton TA1 2PX, England
Phone Number:
Region: United Kingdom > England > Somerset > Taunton
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Romantic Hotel in Taunton
#6 Family Hotel in Taunton
#6 Business Hotel in Taunton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Taunton M5 Jct 25 3*
Number of rooms: 92
Official Description (provided by the hotel):
Discover south-west England from the modern Holiday Inn Express Taunton M5, Jct. 25 hotel. You can make Holiday Inn Express Taunton hotel your base for exploring the beautiful county of Somerset. We're just a couple of minutes from the M5 motorway for easy access to Devon and Cornwall and 2 miles from the county town of Taunton. Park in our complimentary car park and check in to your modern and stylish guestroom. Enjoy a refreshing drink from the bar in the Great Room lounge and enjoy free Wi-Fi access throughout the hotel. Exeter Airport is 30 miles away and businesses in downtown Taunton are just a 5-minute drive from our hotel. Delegates can easily attend presentations in one of our 3 naturally-lit meeting rooms thanks to handy M5 motorway access. We're surrounded by family attractions, from the Victorian charm of the West Somerset Steam Railway to the glorious green open spaces of the Quantock Hills. Under-18s stay free when sharing a family room with their parents. We also include a delicious buffet breakfast in every room rate, so you can get your day off to a great start. ... more   less 
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Also Known As:
Holiday Inn Express Taunton m5 Jct 25 Hotel Taunton
Holiday Inn Taunton
Taunton Holiday Inn
Holiday Inn Express Taunton M5 Jct 25 Somerset

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