Fab setting and historic buildings. English charm in decor. Service at reception made me feel unwanted ( was this because I was paying cheap deal for late room?). Reception on phone when I arrived- fair enough- saw me finished phone call and made another that could easily have been postponed. After a busy day this not what I wanted.
Went to room. Ok a bit dated but fine. However went to bathroom to freshen up (nice overall) there was some hair on the sink. Not a lot but it wasn't mine ! Yuk.
Finally wanted a cup of tea before going out, went to the kettle & mug and it was still tea stained from another time!!! How basic is that. Yuk
Slept well, nice shower early checkout as in rush - slow because they had no paper to print out invoice! Not expecting guests to check out in the morning????
Do they not think in this place?
I can't understand how it is in top guides other than for its location & decor.
This was a balanced review not a rant. If I had filled it in on the day it might be different. I did feedback to reception face to face before I left.
GW 11 oct
- Official Description (provided by the hotel):
- The Castle at Taunton, your hotel in the heart of Somerset. Whether you are exploring the finest landscapes of England's West Country, seeking a wedding or conference venue or looking for fun and exciting holiday activities for the entire family - The Castle Hotel offers unrivaled accommodation with plenty of warm, friendly hospitality to make your West Country business or pleasure visit memorable. ... more less
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- Also Known As:
- The Castle At Taunton Hotel Taunton
- The Castle Hotel Taunton
- The Castle Taunton
- The Castle At Taunton Somerset