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“beware the rooms at the front”
Review of Days Inn Taunton

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Days Inn Taunton
Ranked #15 of 17 Hotels in Taunton
Guildford, United Kingdom
Level Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“beware the rooms at the front”
Reviewed 23 June 2014

stayed here for 1 night although we booked for 2.
the room was clean the staff were excellent.
The problem was the heat.
We booked for 2 nights and ended up only staying for 1 night.
When we arrived the room we were given was at the front of the hotel and had the full afternoon sun shining in.
It was incredibly warm for the rest of the day and through the night, keeping the window open all night meant you were kept awake by the noise of the motorway.
The 2nd day we kept the curtains shut all day and when we returned the room felt cooler, but as soon as you opened them the heat built up again and became unbearable.
Unfortunatley this was to much and we came home.
This is in no way the hotels fault and when I stay again I will certainly ask for a room at the back of the hotel.

Room Tip: rooms at the front can become very hot.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karen186390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicodemus11, General Manager at Days Inn Taunton, responded to this review, 25 June 2014
Dear guest..thankyou for your review..

I,m glad to hear that we are doing things right, but due to the fantastic weather you found it uncomfortable.
Its unfortunately a hard issue to resolve, but what I can help with is the provision of fans which are available if required.

Hopefully you,ll have a more comfortable night when you stay again
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358 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
London
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 20 June 2014

The hotel was spotlessly clean on entering & so it continued, the room was equally as clean , having driven East Anglia we were tired , the bed was comfortable , extra pillows available . TV tea & coffee facilities in room free wifi .. The shower & bathroom were well fitted & clean .. The location has also got McDonalds, WH Smiths , Costa etc,, can recommend .

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JacR56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicodemus11, General Manager at Days Inn Taunton, responded to this review, 25 June 2014
Thankyou for your review..Its great to hear that everything was perfect.
Good to hear that you liked the facilities on site such as Mcdonalds and Costa..hopefully you took advantage of our money saving meal vouchers to use at the Fresh food company restaurant to make your stay even more affordable.

Thank you again, and we look forward to seeing you again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newton Abbot, United Kingdom
Level Contributor
141 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 19 June 2014

My wife and I stayed here for one night after seeing Rod Stewart. On arrival the reception staff,just the one, advised we could not check in until 3pm, OK we were aware of that, but the attitude was very off hand. We then asked about a taxi to Taunton, no help just handed a typed sheet. Could we have some info about leaving the car in the car park, when was told why are you not checking in. We advised we would do so after the concert so then was told to the details would have to be entered so we would be ok but so off handed.
When we arrived back around 1045,again one receptionist and really did not know what was happening. It says restaurants next door, well at that time it is a McDonald's or nothing.
Room Ok but it is looking tired

Room Tip: Try to get one away from the motorway side, less noisey
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael D J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicodemus11, General Manager at Days Inn Taunton, responded to this review, 25 June 2014
Thanyou for your reveiw

I,m sorry that our checkin time is 3pm, we have to clean the rooms as our previous guests leave. We do try and accomodate guests checking in early, but on the day of your visit we had a hotel full of Rod Stewart fans who wished the same which unfortunately was impossible, our apologies.

Again the majority of guests wanted taxis (before they checked in ) as the road network was affected by road closures due to the concert,, the taxi services were at almost fully booked, and so we produced a list of all the local firms to help guests find any available, and we tried to advise all queries with helpful advice to get to the concert.

We did try our best, but on these occasions it does pay to plan in advance to avoid last minute travel problems
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Hereford
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 June 2014

Although difficult to find and to access, the gentleman on reception was extremely helpful. Like all hotel family rooms we had to request bed linen, crockery, towels and tooth mug for 3rd occupant. We were disadvantaged in staying on one of the hottest nights of the year and there was no air con and impossible to sleep with noise of motorway traffic. Long queues at all service station food outlets meant no time for breakfast. Standard of room very good apart from some decoration needed in bathroom. Quality beds.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Pamela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicodemus11, General Manager at Days Inn Taunton, responded to this review, 25 June 2014
Thankyou for taking the time to review our hotel. I,m glad you found us acceptable, even on a very very busy time.
Hopefully you will stay with us again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kidderminster, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 June 2014

Booked well in advance, a reasonably priced non-refundable deal. Reception was welcoming,and efficient. Room was and fittings had seen better days. Bathroom grouting very mouldy, large mould stains under the bedroom window. No shower gel in dispenser in shower (too late to complain when you're in the shower.) Threadbare sofabed, woodwork chipped or unpainted.
Worst of all was to be awoken during the night by a barking dog in the adjacent room! No phone in the room to complain to reception.

Room Tip: Check if budget prices give you inferior room quality. Are dogs allowed in rooms?
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicodemus11, General Manager at Days Inn Taunton, responded to this review, 25 June 2014
I,m sorry to hear of your experience at your recent stay.
Obviously what you encountered was not exceptable, and will be addressed.
If you,d like to contact me at the hotel,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellingborough
Level Contributor
5 reviews
4 hotel reviews
Reviewed 14 June 2014

The gentleman on duty this particular evening was extremely helpful but contacting the hotel by telephone was a nightmare. No local number is provided and all calls are put through to the call centre who were less than helpful - it was located in America and they were not able to provide a local number. Communication was the most frustrating aspect of the trip. The bed, however, was very comfortable and the hotel represented good value for money.

  • Stayed June 2014, travelled on business
    • Cleanliness
Review collected in partnership with Days Inn

Helpful?
Thank maythorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicodemus11, General Manager at Days Inn Taunton, responded to this review, 25 June 2014
Thankyou fro your review , we do appreciate it ,and look at tackling any issues which we are notified about.

Its great to hear that our staff at the hotel were extremly helpful..

Im sorry you had communication problems, unfortunately phonecalls are directed to the central reservations before 3pm, We know its not ideal, and we are looking to see what we can do to address your concerns
Hopefully this wont stop you using us again, and we,ll see you again at Taunton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crewe, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 June 2014

Before booking online we telephoned the hotel to enquire how to request a cot in the room for our 5 month old. We were told to make a note of it in the 'special requests' section on their booking form, so we did. On the morning of our stay we again telephoned the hotel to confirm that there would be a cot in our room, we were told there would be. As we arrived to check in at the hotel the manager saw our daughter and asked us if we'd like a cot in the room! Er... Yes!
When the cot finally arrived it was dirty and tatty and didn't come with any mattress or bedding (luckily we had brought a duvet with us as our daughter is a bit of a diva and won't sleep without it!). Had we not have brought the duvet the cot would have been unusable as there is a 'sticky up' part to the bottom of the cot.
On our return journey we stopped at the Bristol m5 days inn and had a much nicer cot complete with mattress and bedding.
The 2 stars are given for the shower which was much better than the Bristol shower!

Stayed June 2014, travelled with family
Review collected in partnership with Days Inn

Helpful?
Thank johnboy2507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicodemus11, General Manager at Days Inn Taunton, responded to this review, 14 June 2014
I,m sorry you were unhappy with the cot we provided on the day of your stay.

We do try and accomodate all requests, so it is good to add info to your booking to let us know
.
The cot is a new type and obviously you didnt like it , and its something I,ll have to look at.(it is new and clean) You were offered bedding etc, but you did say you didnt need it as you had your own?

Hopefully you,ll give us another try, and hopefully your experience will be better.

You don,t mention any other issues, so I am hoping everything else was to your liking.

I,m glad you like our powerful showers....very refreshing..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Days Inn Taunton

Property: Days Inn Taunton
Address: Roadchef Motorway Svc Taunton Deane Motorway Services Area M5 | M5 Southbound Trullm, Taunton TA3 7PF, England
Region: United Kingdom > England > Somerset > Taunton
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #15 of 17 Hotels in Taunton
Price Range (Based on Average Rates): £
Hotel Class:2 star — Days Inn Taunton 2*
Number of rooms: 11
Reservation Options:
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Also Known As:
Days Inn Taunton Somerset

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