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“Good but a little disorganised”

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Holiday Inn Taunton M5, Jct. 25
Ranked #14 of 17 Hotels in Taunton
Reviewed 24 October 2011

Me and my wife stayed here on a saturday night as we where heading down to Cornwall and took advantage of my priority club reward. Check in was very smooth and efficient and Daniel was very helpful, even though he said he wasn't from that hotel he was very knowledgeable with the hotel facilities and menus. Dinner in the restaurant was very nice and reasonably priced. The only down fall was that someone set off a fire alarm so we had to leave the hotel at around 1am, No problem atall as a health and safety rep for my company I know that the safety of everyone on the building is paramount, how ever the staff on duty wernt very informative and it took a long time for the fire service to arrive, Daniel did keep us all up to date with information over the loud speakers but when trying to get hold of another member of staff to find out was happening no one really knew, thankfully it was a false alarm and we all went back in around 40 minutes later. Breakfast the next morning was very tast and Christine on reception was very pleasant on check out. This is one of the better holiday inn's I have stayed at and one of the most pleasant reception teams I have come across. Will defiantly be returning next summer when we go to Cornwall again. Thank you to everyone for making it such a pleasant stay.

  • Stayed: October 2011
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Thank Ssmithy9811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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633 - 639 of 723 reviews

Reviewed 16 October 2011

The only real drawback about this hotel is its proximity to the M5, which means it is not an entirely peaceful environment. We were particularly unlucky that major roadworks were being undertaken on the night we were staying here. It would not be an ideal place for a longer stay. That said, we have no real complaints about the hotel. The room was clean, the bed was comfortable, the staff were pleasant, the breakfast was fine. We took advantage of the swimming pool facilities early the next morning, expecting only to complete a few dozy lengths of breaststroke before retiring for breakfast. We had not expected to be sharing the pool with the Leeds Carnegie rugby team. My warm up in a pool consists of hopping around moaning how cold the water is. These guys went for doing the Conga - a seemingly much more effective technique.

  • Stayed: September 2011, travelled with friends
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Thank stanlion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TNTSSGM, Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 18 October 2011

Dear stanlion

Thank you for taking the time and trouble to give the hotel feedback, following your recent stay with us. It is always a great please to receive constructive feedback.

It is always a pleasure to read such kind comments.

I have been passed these comments, particularly regarding the levels of customer service you received onto my entire team as I sure they will be as proud of them as I am.

It has been brought to my attention that you experienced unacceptable shortfalls in standards during your stay, in particular regard to the leisure club being busy during your stay.

I would like to take the opportunity to apologise for any inconvenience you were caused by this issue and please rest assured that I have passed your comments to Jeffrey Isaac the Reception Manager who will carry out any corrective action that is needed, to ensure the future satisfaction of our guests.

Thank you for taking the time and trouble to make us aware of your findings, which have allowed us to review our standards to ensure we are consistently delivering the highest standards of service for which we are renowned. I look forward to welcoming you back to the Holiday Inn, Taunton.


Yours sincerely




Neil May
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2011

After our five day holiday in Bath we had an extra night between locations and stayed at the Holiday Inn Taunton before travelling on to Cornwall. Sainsbury’s at Hankridge Farm Retail Park Taunton, just off jct 25 of the M5, is our regular breakfast/lunch stop between Essex and Cornwall, so we know this area well. There are other hotels here including a Premier Inn and Holiday Inn Express. However the main Holiday Inn had the best online room deal for three people including breakfast at that time.
On arrival the check in procedure was smooth, and later when I requested some more coffee/milk supplies for our room, the guy gave me loads!
The hotel is a nice modern place, a class up from a Travelodge, with complimentary membership of swimming pool and gym club included. The room was ok with nice air-con which is controllable, and yes the motorway is fairly close but that wasn’t really an issue even though one of our windows wouldn’t close fully. Traffic is fairly light during the night and so that didn’t bother us at all. The only minor issue was occasional night noise through the wall from some sort of machine (air-con unit or extractor perhaps?) We were in room 52, 1st floor, which is the first room in that corridor. So maybe a room further along might have been quieter, but it wasn’t a major problem.
The hot/cold buffet breakfast was nice and included in our room rate, but I wouldn’t want to pay £13.95 for it unless on a business account!
The evening meals seemed a little expensive and the restaurant area is rather open plan and thus perhaps lacks in atmosphere? We didn’t eat there so perhaps unfair to comment.
We ate at the pub, one of the Harvester chain, which is a few minutes walk away by the Holiday Inn Express. It was busy being a Friday evening, but having put our name down we took our drinks outside and were called to our table within about 20 minutes. Another eating option is the Hankridge Arms which is near the retail park and over a footbridge I believe.
We liked this hotel and would stay again if the price was right.

  • Stayed: September 2011, travelled with family
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Thank roy_0749
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TNTSSGM, Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 18 October 2011

Dear royuk_7

Thank you for taking the time to feed back to us following your recent stay at the Holiday Inn, Taunton. It is always a pleasure to read such kind comments.

I have been passed these comments, particularly regarding the levels of customer service you received onto my entire team as I sure they will be as proud of them as I am.

Please do let me know when you are next visiting the hotel for a business trip as it would be great to personally welcome you to the hotel.

I look forward to welcoming you back to the hotel in the future and if in the meantime I can be of help or assistance, please do not hesitate to contact me.

Your sincerely



Neil May
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2011

We have used this hotel numerous times as a convenient stopover en route to Cornwall. The last time being June 2011. Holiday Inn is one of the more reliable brands in terms of product consistency in the UK. You know you will get a comfortable bed, choice of pillows and a friendly welcome. Good breakfast too if you decide to take it. In my experience, Taunton is one of the better examples, so until now, we have been regular guests, to the extent that I achieved Priority Club Gold status on the strength of Taunton hotel stays alone.

The most significant asset of this hotel is its proximity to the M5, which makes it a great stopover location. There are other hotels in the vicinity, but this one is the most comfortable and best appointed. Inevitably there is some road noise in some rooms, and the view from some rooms is limited, but that is the trade-off for convenience.

Earlier this year, like many properties in the chain, Holiday Inn Taunton upgraded its entertainment systems, installing flat screen TVs amongst other less headline-grabbing measures....and not before time! Unfortunately IHG appear to have decided to dramatically increase room rates, presumably to recoup their investment. As an indication, for an 'advanced purchase' booking in late June (almost peak season) I paid GBP 69. I am now looking to book the same rate and room type for November (definitely low season), and the equivalent rate is GBP 94 (this is common across a number of weekends, not just the one I really want to book) - a massive increase!

Suffice to say in my opinion IHG are taking the proverbial here, and I will be voting with my feet. For those who prefer to collect Priority Club points at more reasonable prices, there is a Holiday Inn Express across the road nearer the main Blackbrook industrial estate.

Whilst I have enjoyed good value at the hotel several times in the past, my rating for 'value' reflects the current pricing strategy. If anyone from IHG is reading this, please rethink your pricing strategy for advanced bookings - this hotel deserves more custom, but you will be driving people away with these outrageous rate increases!

Room Tip: Avoid rooms on the A358/Motorway side if you are a light sleeper, particularly in summer. My othe...
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  • Stayed: June 2011, travelled as a couple
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Thank Cornish_Exile65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TNTSSGM, Operations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 18 October 2011

Tuesday, 18 October 2011


Dear Cornish_Exile65

Thank you for taking the time to feed back to us following your recent stay at the Holiday Inn, Taunton. It is always a pleasure to read constructive comments.

It has been brought to my attention that you experienced unacceptable shortfalls in standards during your stay, in particular regard to the pricing strategy for advanced bookings.

I would like to take the opportunity to apologies for any inconvenience you were caused by this issue and please rest assured that I have passed your comments to the Area Revenue Manager for future consideration, to ensure the future satisfaction of our guests.

Thank you for taking the time and trouble to make us aware of your findings, which have allowed us to review our standards to ensure we are consistently delivering the highest standards of service for which we are renowned. I look forward to welcoming you back to the Holiday Inn, Taunton.

Yours sincerely




Neil May
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2011

I stay here regularly for business and find the reception and restaurant staff very polite though bar staff seem more interested in chatting to eachother. Food is good, both breakfasts and evening meals. Sadly the staff seem unable to stop small children rampaging around the restaurant and hotel and at one point i had to personally deal with this with the parents.
My only real issue with this hotel is the lack of free Wi-Fi in rooms and you have to sit in reception area to get free wi-fi. At £100 per night, and clearly aiming for business customers (we had 7 people there this night) free wi-fi is non negotiable.
Other than that, is is very good hotel and I continue to use it.

Room Tip: Ask to stay away from rooms near elevators which seems to be noisy
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  • Stayed: July 2011, travelled on business
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Thank Mr_Mote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TNTSSGM, Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 28 September 2011

Dear Mr Mote

Thank you for taking the time to feed back to us following your recent stay at the Holiday Inn, Taunton.

It has been brought to my attention that you experienced unacceptable shortfalls in standards during your stay, in particular regard to the noise from children staying at the hotel.

I would like to take the opportunity to apologise for any inconvenience you were caused by this issue and please rest assured that I have passed your comments to Jeffrey Isaac the Reception & Nights Manager who will carry out any corrective action that is needed, to ensure the future satisfaction of our guests.

Please advise me of your next visit so I can personally welcome you back to the hotel in the future and if in the meantime I can be of help or assistance, please do not hesitate to contact me.

Yours sincerely





Neil May
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2011

Good, clean, friendly hotel if a little expensive. I found this hotel its staff and it's food and drink brilliant but maybe it was at a little bit too much of a premium if everything was maybe 10% cheaper I would have been totally satisfied.

  • Stayed: August 2011
    • Value
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Thank wolvotim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TNTSSGM, Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 28 September 2011

Dear Clean and friendly but expensive

Thank you for taking the time to feed back to us following your recent stay at the Holiday Inn, Taunton. It is always a pleasure to read such kind comments.

I have been passed these comments, particularly regarding the levels of customer service you received onto my entire team as I sure they will be as proud of them as I am.

Please do let me know when you are next visiting the hotel for a business trip as it would be great to personally welcome you to the hotel.

I look forward to welcoming you back to the hotel in the future and if in the meantime I can be of help or assistance, please do not hesitate to contact me.

Kindest regards



Neil May
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2011

All the staff we had contact with were very polite and efficient, especially Christine when one of our party was unwell.
Our rooms were spottlessly clean and very comfortable.
Breakfast was also very good.
We used the gym and pool and both were ok.
There are many eating places in very close proximity, some within walking distance and some a short drive away.

  • Stayed: August 2011, travelled with family
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Thank Treyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TNTSSGM, Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 28 September 2011

Dear Will use this hotel again

Thank you for taking the time to feed back to us following your recent stay at the Holiday Inn, Taunton. It is always a pleasure to read such kind comments.

I have been passed these comments, particularly regarding the levels of customer service you received onto my entire team as I sure they will be as proud of them as I am.

Please do let me know when you are next visiting the hotel for a business trip as it would be great to personally welcome you to the hotel.

I look forward to welcoming you back to the hotel in the future and if in the meantime I can be of help or assistance, please do not hesitate to contact me.

Kindest regards



Neil May
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Taunton M5, Jct. 25

Address: Deane Gate Avenue, Taunton TA1 2UA, England
Phone Number:
Region: United Kingdom > England > Somerset > Taunton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 17 Hotels in Taunton
Price Range: £49 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Taunton M5, Jct. 25 3*
Number of rooms: 99
Official Description (provided by the hotel):
Holiday Inn Taunton in Somerset is ideally located for both business and leisure guests, conveniently located at J25 off the M5, on the edge of Taunton near the Somerset County Cricket Ground. Taunton, nestling on the banks of the river Tone, is the gateway to Devon and half way house to Cornwall. Bridgwater, Wellington and other parts of Somerset are all within easy reach. Nearby attractions are Dartmoor and Exmoor with 14 areas of natural beauty and over 600 miles of dramatic coastline. The Holiday Inn Taunton has a Spirit club with indoor 15 metre swimming pool, sauna, solarium and fully equipped gym.This Somerset Hotel has 99 air conditioned bedrooms including wheelchair accessible rooms and 24 hour room service. Our large lounge area, which serves a wide selection of food and beverages, is ideal for informal meetings or just relaxing. (Under 12s Stay & Eat Free) With 12 conference rooms that can accommodate from 2 - 280 delegates in purpose built air conditioned rooms with high speed internet access suitable for meetings, training, presentations, banquets, weddings, reunions & parties. We also have external team build areas. Holiday Inn Taunton has ample free parking and is suitable for coaches. ... more   less 
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Also Known As:
Holiday Inn Taunton m5, Jct. 25 Hotel Taunton
Taunton Holiday Inn
Holiday Inn Taunton M5, Jct. 25 Somerset

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