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“Great Staff”

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Holiday Inn Taunton M5, Jct. 25
Ranked #14 of 17 Hotels in Taunton
Reviewed 5 June 2012

The first thing you notice is ample parking. The second is the greeting, which is very welcoming. The book-in is quick and efficient. The rooms are clean and tidy and standard for hotels of this type....bed, shower, bath, flat screen TV. However no room safe, which was a shame. Maid service was very good.

Food - we ate in the restaurant and food was very good. Breakfast was also excellent. Once again, staff were 1st class. The bar does serve Real Ale, but only in bottles.

I think the main thing I noticed was that all staff were very well presented and polite, making you feel you were in a higher class hotel than just a Holiday Inn.....it made the stay more pleasurable.

My only real negative comment and this is a personal opinion, I was not too keen on the open plan reception, seating area and bar....it was very impersonal. It felt like sitting in a large waiting room similar to an airport....maybe some form of planting would break this up and allow for more intimate areas. However I would recommend the hotel and would stay again.

  • Stayed: June 2012, travelled with friends
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1  Thank Jenners-2398
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 June 2012

Thank you.

And we will take your comments on board and look at how we can incorporate a few more intimate areas into our design.

Thanks again for the review - very kind of you.

Chris

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587 - 593 of 724 reviews

Reviewed 4 June 2012

We had a nice weekend break here in May this year. The service was very good, the room was comfortable and the food was nice. The breakfast was delicious! Onicthe downside, the walls in this hotel are REALLY thin. We were staying with our 6 year old daughter and getting her to sleep was difficult because of the noise from the corridor. Location is easy to get to, but obviously a bit of a drive from town. Otherwise this was a nice short break.

  • Stayed: May 2012, travelled with family
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Thank CatyaJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 June 2012

Thank you so much for writing a review.

We do have some rooms right at the end of corridors that are almost always extremely quiet. Before you stay next time please call Reception here at the hotel and they will do what they can to allocate you one of these rooms.

Kindest Regards and Thank you again

Chris

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Reviewed 2 June 2012

The staff were professional, welcoming and friendly. The hotel was very spacious, with excellent facilities. The reception lounge was very large, so that holiday makers and business people could be accommodated without any interruption. The bedroom was large, with all necessary facilities, including a bath as well as a shower. The food was good, with a spacious eating area allowing a large group (as we were), to all eat together. The breakfast, which was self service, was particularly good, including traditional English and continental, including cold meats and cheeses.

We did not have time to enjoy the pool and fitness centre, which is an excellent facility, and there is a pleasant garden area at the back of the hotel.

A particular nice touch is the help yourself coffee and tea facility in reception.

Well done Deangate Holiday Inn.

  • Stayed: May 2012, travelled with family
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Thank barbaras2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 June 2012

Remember your cozzies next time and make a little time for Mark and his excellent team to look after you in the Leisure Club!

Great to hear that you enjoyed everything else so much - Can't wait to look after you next time!

Many thanks for taking the time to let us know.

Kindest Regards

Chris

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Reviewed 2 June 2012

Excellent service from staff in all departments of the hotel, excellent facilities, rooms excellent in all cases as we booked 15 rooms for family. Food was excellent. Would recommend anyone with a party or a special occasion that they book this hotel. All members of the family felt the same with regards to the rooms and service.

  • Stayed: May 2012, travelled with family
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Thank Harry232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 June 2012

We absolutely LOVE looking after our guests "special events"!!!!

Life is all about enjoying the special times so I am delighted to hear that we have pleased you and your special guests so well!

Thank you for taking the time to post a review.

Chris

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Reviewed 29 May 2012

Really comfortable bed and quiet ( two things you need when away with work!) Also clean and rooms reasonably presented.

Stayed: May 2012, travelled on business
Thank CheshireLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 June 2012

Thank you - great to hear we have got it right for you!

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Reviewed 24 May 2012 via mobile

Holiday Inns strangely don't like putting plugs beside the bed for some reason, and don't provide free wifi. Room was otherwise ok.

At breakfast, with several members of staff standing with hands behind their back, I asked for a takeaway cup for my coffee and a member of staff pointed at a table maybe 10 feet away. I had to get up from my breakfast to get one instead of him getting me one which I found surreal as there was so many staff members around.

  • Stayed: May 2012
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Thank arnald5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 June 2012

Thank you so much for your review.

We are really working hard on our breakfast standards at the moment and really making sure that we put our guests right at the heart of everything we do. I am so sorry that you did not receive the type of attentive service we so often deliver. My team are working hard to put this right.

Thanks again

Chris

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Reviewed 14 May 2012

Stayed here re a business conference and have no complaints.
Staff were extremely pleasant on arrival and advised of where the spa, bar and restaurant could be found before directing me to my room.
The room was spacious with a nice sized bathroom, freeview TV, iron and ironing board.
Evening meal was excellent and there was plenty of choice re breakfast.
The only negative comment I would make would be the chargeable wi-fi facilities, not a big issue but so many hotels now offer free wi-fi and I think (?) that free wi-fi is available in the Holiday Inn Express just across the road! I may be wrong and if so I apologise but it would be nice to have free wi-fi.
Would I stay again, definately!

  • Stayed: May 2012, travelled on business
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Thank Keela-35-EFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 June 2012

Thank you so much for your wonderful review. It's great to hear that you enjoyed your stay so much.

Although Wi Fi is complementary in the Lounge at the HI Express, it is charged for in the bedrooms.

I do hope that our service and hospitality are such that you will choose us again next time!

Thank you again for taking the time to post a review.

Kindest Regards

Chris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Taunton M5, Jct. 25

Address: Deane Gate Avenue, Taunton TA1 2UA, England
Phone Number:
Region: United Kingdom > England > Somerset > Taunton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 17 Hotels in Taunton
Price Range: £49 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Taunton M5, Jct. 25 3*
Number of rooms: 99
Official Description (provided by the hotel):
Holiday Inn Taunton in Somerset is ideally located for both business and leisure guests, conveniently located at J25 off the M5, on the edge of Taunton near the Somerset County Cricket Ground. Taunton, nestling on the banks of the river Tone, is the gateway to Devon and half way house to Cornwall. Bridgwater, Wellington and other parts of Somerset are all within easy reach. Nearby attractions are Dartmoor and Exmoor with 14 areas of natural beauty and over 600 miles of dramatic coastline. The Holiday Inn Taunton has a Spirit club with indoor 15 metre swimming pool, sauna, solarium and fully equipped gym.This Somerset Hotel has 99 air conditioned bedrooms including wheelchair accessible rooms and 24 hour room service. Our large lounge area, which serves a wide selection of food and beverages, is ideal for informal meetings or just relaxing. (Under 12s Stay & Eat Free) With 12 conference rooms that can accommodate from 2 - 280 delegates in purpose built air conditioned rooms with high speed internet access suitable for meetings, training, presentations, banquets, weddings, reunions & parties. We also have external team build areas. Holiday Inn Taunton has ample free parking and is suitable for coaches. ... more   less 
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Also Known As:
Holiday Inn Taunton m5, Jct. 25 Hotel Taunton
Taunton Holiday Inn
Holiday Inn Taunton M5, Jct. 25 Somerset

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