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“Really great service”

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Holiday Inn Taunton M5, Jct. 25
Ranked #14 of 17 Hotels in Taunton
Reviewed 2 December 2012 via mobile

Booked for £49 with booking.com. Bargain.

Right by motorway. Good rooms. Nice pool and sauna. There's a gym as well. Sky tv in bar,

Best bit was service, which was really good. Friendly helpful staff that made it easy and enjoyable

  • Stayed: December 2012
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Thank jrapeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 30 December 2012

Thank you so much.

Offering consistent warm and friendly service is our ultimate aim, and it is so good to hear when our guests let us know that we are on the right track.

Thank you again and we hope to see you again really soon.

Chris

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549 - 555 of 730 reviews

Reviewed 30 November 2012

We stayed here for a weekend away to celebrate our wedding anniversary. We wanted to see a few things and having stayed here before this seemed the ideal choice. The staff were very helpful and although the hotel appeared to be full up there wasn't a lot of noise or waiting for meals.
We had dinner in the restaurant both nights and when the waiter found out it was our anniversary (not difficult when we ordered champagne) he arranged a firework in my pudding which was a lovely surprise. Breakfast had a lot of choice and they didn't start clearing away until 10.30 rather than the 15 minutes before as is often the case.

Room Tip: I wouldn't go for an executive room as they're the same size as the others and you can;t use...
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  • Stayed: November 2012, travelled as a couple
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Thank Heatherdel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 2 December 2012

Happy Anniversary!!!!

......and thank you so much for your kind review. Next time I eat in the Resataurant I'm going to ask for a firework!

Hope to see you again really soon.

Chris

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Reviewed 30 November 2012

I stayed here for a couple of nights whilst working. On arrival, reception were extremely pleasant and helpful. Hotel has ample free car parking and is easy to find and access.

Room was a little dated and tired, but perfectly adequate for my needs and a short stay, although it was almost impossible to shower without drenching the floor! Usual provisions made such as soap, shampoo, tea and coffee etc.

Bar and lobby area is very modern and comfortable with pleasant staff and a good range of drinks. Restaurant had a reasonable menu, although not extensive and some things had ran out. It was also quite pricey. On the second night however, there was some sort of function and the hotel guests who wished to dine were put in a small side room with bright lights and no atmosphere. I felt a bit let down to be disregarded this was as usually hotels put their guests first.

In summary, this hotel is good and what I expected so I would recommend and stay again.

  • Stayed: November 2012, travelled on business
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Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 2 December 2012

Thank you so much for your review - and your very kind words about the hotel and our team.

However - I must apologise if there was a lack of ambience in the dining room on the second night. I shall personally ensure that we work harder and plan better to ensure that this doesnt happen again.

Kindest Regards

Chris

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Reviewed 25 November 2012

The attention from the front desk and cleaning staff was first rate. The room was on the small size but perfectly adequate and comfortable. My husband had some problem with keeping the water inside the shower curtain as he is tall! Very little has changed since our first visit about 25 years ago so the style of the place is somewhat dated. It used to have a good restaurant but that seems to be no longer the case. Breakfast was OK. There were business meetings so the hotel was busy. The front desk staff were very obliging about serving drinks at any time (the bar is open 24/7).

Room Tip: Sleep away from the motorway direction.
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  • Stayed: November 2012, travelled as a couple
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Thank Lesley Philippa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris F, Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 2 December 2012

Thank you for your kind review.

Chris

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Reviewed 20 November 2012 via mobile

Stayed for two nights. Room fine. Pool great. Breakfast is too expensive go to Sainsbury cross the road! Now we booked an alarm call on day 1 it didnt happen we were late! We Didnt book one on day 2! We got one at 0600! We complained! Thats a pitty came the answer! Thats a pitty! BOOK WITH CAUTION!

  • Stayed: November 2012
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1  Thank mancunian007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 2 December 2012

I am so sorry about your alarm call. We have had a couple of issues with our automated system recently - I am pleased to say that these have been resolved and really thank you for bringing it to my attention.

I am now selling discounted breakfast vouchers at Reception. These do need to be purchased in advance but are excellent value for an "all you can eat" buffet style breakfast.

I do hope we see you again in the future. Please make yourself known and I guarantee you will be well looked after.

Chris

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Reviewed 20 November 2012

room was fine, clean and functional. bathroom was fine, basic. restaurant was very empty ...not always a good sign!... we waited to be seated, and a polite waitress showed us to the table, service was slow however. food was ok, not that special but better than some places i have stayed.

i'm not sure that i would stay there again.

Room Tip: i had a room on the ground floor room 46 looking out onto the entrance, it was fine, no noise and i...
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  • Stayed: November 2012, travelled on business
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Thank Jo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 2 December 2012

Thank you for taking the time to write a review.

Sounds like we have been good but not amazed you - we will be trying to do better next time.

Chris

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Reviewed 9 November 2012

Whilst working away I have stayed at this hotel for a period of 8 weeks. The staff are helpful and friendly, the breakfast is good. The management do go out of their way to make the stay more pleasurable so do not be afraid to ask. They catered for us as night shift workers so put room was cleaned before 8.30am which isn't the norm btw. Would stay here again

  • Stayed: October 2012
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Thank Yorkie2580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 14 November 2012

Great to hear that we have managed to be a home from home for you.

I know how tough it is for our long stay guests so to know that we have made life a little easier for you is absolutely brilliant news.

We will miss you all!

Chris

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Additional Information about Holiday Inn Taunton M5, Jct. 25

Address: Deane Gate Avenue, Taunton TA1 2UA, England
Phone Number:
Region: United Kingdom > England > Somerset > Taunton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 17 Hotels in Taunton
Price Range: £44 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Taunton M5, Jct. 25 3*
Number of rooms: 99
Official Description (provided by the hotel):
Holiday Inn Taunton in Somerset is ideally located for both business and leisure guests, conveniently located at J25 off the M5, on the edge of Taunton near the Somerset County Cricket Ground. Taunton, nestling on the banks of the river Tone, is the gateway to Devon and half way house to Cornwall. Bridgwater, Wellington and other parts of Somerset are all within easy reach. Nearby attractions are Dartmoor and Exmoor with 14 areas of natural beauty and over 600 miles of dramatic coastline. The Holiday Inn Taunton has a Spirit club with indoor 15 metre swimming pool, sauna, solarium and fully equipped gym.This Somerset Hotel has 99 air conditioned bedrooms including wheelchair accessible rooms and 24 hour room service. Our large lounge area, which serves a wide selection of food and beverages, is ideal for informal meetings or just relaxing. (Under 12s Stay & Eat Free) With 12 conference rooms that can accommodate from 2 - 280 delegates in purpose built air conditioned rooms with high speed internet access suitable for meetings, training, presentations, banquets, weddings, reunions & parties. We also have external team build areas. Holiday Inn Taunton has ample free parking and is suitable for coaches. ... more   less 
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Also Known As:
Holiday Inn Taunton m5, Jct. 25 Hotel Taunton
Taunton Holiday Inn
Holiday Inn Taunton M5, Jct. 25 Somerset

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