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Holiday Inn Taunton M5, Jct. 25
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Reviews (745)
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All reviewshealth clubswimming poolduty manageron arrivalwi fireception staffwe've stayeddouble bedevening meallounge areawest countryfamily roomstayed one nightgood nights sleepbreakfast was excellentcooked breakfastyogurt
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445 - 450 of 745 reviews
Reviewed 25 September 2013

Just stayed the 1 night (en-route) on Sunday 23rd September but will definitely go back there again. We did not ask for help with our luggage but one of the managers saw us struggling to get in to the lift with all we had and was of great help taking us to our room. The room was a really good size and, for a standard room, probably the largest we have stayed in. Complimentary leisure facilities with a good size pool and well equipped gym. Special mention re. the excellent breakfast and the staff were so helpful and friendly. Great choice for breakfast and cooked well. My wife ordered a mushroom omelette which was a really good size and she said cooked to perfection and she should know as she was a cook before retirement! My wife spoke to the chef who had not long been a chef and complimented him. Cant wait to go back there and as you may have gathered, strongly recommended.

  • Stayed: September 2013, travelled as a couple
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Thank 7Marpa_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 7 November 2013

Thank you, it's great to hear that enjoyed your stay. Dan is really pleased that you enjoyed your breakfast so much - he is quite new to our brigade but certainly puts everything in to looking after our guests.
Thank you again, and I hope to see you again soon.

Chris

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Reviewed 25 September 2013

I have stayed in the holiday inn in Taunton several times over a period of a couple of years, the latest being Sept '13, every year I go the quality seems to go down.

We booked a double room and ended up with a twin room. When we called reception to ask to get the room we paid for they said they are booked up and we could try another hotel... Not exactly the reply we wanted, but we didn't have time to waste going to another hotel.

The next morning we had the breakfast which we used to love but this time we were greeted by unclean tables and staff giggling in the back of the room.

When we checked out, we were asked by the Lady at reception if everything was OK, we mentioned about the twin beds and the woman was very nice and offered us a free night at another time, not much good because we don't live in England but I passed it on to Family who live in the area and will hopefully use it. She was the most professional of all the staff we saw in the Hotel.

Overall I am concerned that the quality of this Hotel is declining. I will be back in the area in 2015 and will see if there is any improvement.

  • Stayed: September 2013, travelled as a couple
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Thank BritishFella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 11 October 2013

Dear BritishFella,

Thank you for taking the time to express your thoughts and concerns. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.

Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare

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Reviewed 23 September 2013

Stayed this weekend at the holiday inn in Taunton as friend was having his 40th birthday party at this hotel. Arrived early than check in time on Saturday & were allowed to check in, so thumbs up for that. Sophie on reception desk was smiley & helpful. Rooms were clean & comfortable. The Spa was great but would advise booking a treatment prior to your stay as very busy. The function room that we had the party in was lovely & buffet food was great. Breakfast the next morning was one of the best we have had! So much choice, full english plus omelettes, cereals, pastries, yoghurts, fresh fruit, even pancakes! We met the Chris the manager & he was so polite & helpful, nothing was too much trouble. Even upon checking out there was hot drinks & biscuits to take away with you! Well done to all staff for such a clean well run hotel. Highly recommend if you are ever visiting Taunton.

  • Stayed: September 2013, travelled with friends
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1  Thank Wato72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 7 November 2013

Thank you so much for taking the time to post such lovely comments about the team.

Glad you liked the hot drink "to go" aswell!

Hope to see you again soon.

Chris

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Reviewed 22 September 2013

Found this hotel by location, so impressed, nothing was too much trouble the staff were amazing. Never expected the service we received which was first class, gorgeous food, inviting inside, clean and tidy. So many added extras like tea, coffee and biscuits set up to take out with you each day. The housekeeping staff offered us extra towels and anything else they had to offer. We stayed over a weekend and the service never faltered. We were a party of 9 and had several rooms which were put together for our ease. On the second morning there was a small wait for breakfast but the manager set us upa table pperfectly laid out in minutes. The manager was hands on and never stopped ensuring the guests were well catered for, the staff were all happy and customer service was first place here. If you want a hotel that is central but doesn't treat you like your passing through this is the place. The location is perfect with a pizza hut, McDonald's and harvester a stones throw away.

  • Stayed: September 2013
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Thank MrsSarahH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 23 September 2013

Thank you so much.

I am delighted to be able to share your comments with the rest of my team - it is great to hear that you enjoyed your stay so much.

Look forward to next time

Kindest Regards

Chris

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Reviewed 20 September 2013

Good quality Holiday Inn well located close to the motorway made this a good base for touring North Somerset/Devon coast and Exmoor.

Well appointed clean room of a good size. Complimentary mars bars and bottles of water along with plenty of tea / coffee sachets refreshed daily.

Can't comment on the bar or restaurant food as I did not use the facility but there were plenty of customers eating and drinking.

The texture and softness of the bathroom towels all sizes was the best I have encountered in a hotel anywhere, many plaudits to the laundry staff!!

  • Stayed: September 2013, travelled solo
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Thank CatmanLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 23 September 2013

Thank you so much for taking the time to post a review.

Absolutely love the photo's! They are better than some we have had done professionally!!!!

I do hope that we get to look after you with our fluffy towels again soon!

Chris

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