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“Very good but a little overpriced” 4 of 5 bubbles
Review of Holiday Inn Taunton M5, Jct. 25

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Holiday Inn Taunton M5, Jct. 25
Ranked #14 of 17 Hotels in Taunton
Sutton Coldfield, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Very good but a little overpriced”
4 of 5 bubbles Reviewed 8 August 2014

Stayed here as a last minute break, couldn't get anywhere else in Somerset as everywhere fully booked, was happy to stay here as you know what you're getting with a holiday inn, however I was surprised to find it cost £154 for a double room for one night for what I would consider to be a budget hotel.

Having said that the staff were very friendly, we made use of the pool facilities (ladies changing rooms a bit dirty and public pool like) the breakfast the next morning was spot on and the room just what we expected and the bed was very comfortable.

All in all a very good experience and would stay here again. We also stayed on 26th July while the wedding was on and didn't find it affected us in any way, although we didn't have dinner in the restaurant like the other reviewer on here.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vicki D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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603 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Any
English first
Basingstoke, United Kingdom
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 8 August 2014

Even though the Hotel was full we were treated as if we were the only customers, All staff were very helpful and took an interest , The purpose of the trip was fopr our Daughters wedding and although not at the Hotel could not have given us more assistance.
Front of House staff were excellent. Housekeeping also very good.
Staff prepared to go the extra mile, made the experience very relaxing.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank ERDONN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Weston-super-Mare, United Kingdom
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

Good rooms, very warm welcome, but restaurant very disorganised. Although staff were all very pleasant there was no system so you might receive your order quickly or your waitress might go off & answer the phone/serve someone else & then realise that she should have put in your order!! Whist waiting you might get noticed by two or three waiters or none and the wait was always much too long (both ordering & receiving)! We felt forgotten and had to chase up all the time. We stayed 2 nights but ate elsewhere on night 2!

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mike191282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sleaford, United Kingdom
Level Contributor
73 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 2 August 2014

We stayed at this hotel on Saturday 26 July on a fully inclusive bed, breakfast and evening meal basis. When we arrived there appeared to be 2 wedding parties taking place. The room I cannot fault, modern and contemporary. We did however find long, dark human hairs all over the white towels in the bathroom, put us off a little, to say the least. The plug in the sink didn't stop the water running away, which is not very good if you are conscious of saving water.

We went down to dinner at just after 7 pm. We then waited 10 mins for someone to take our order, and then another 10 mins for our drinks to arrive. Just as we were about to ask when our starter would arrived, it turned up, 50 minutes after ordering. After our starter we then had to wait another 30 minutes for our main course. All in all it took us over 2 hrs to get all of our food. The waiting staff were excellent, but they were battling with the kitchen who were also preparing and cooking food for 2 wedding parties at the same time. There were a total of 15 people I think in the restaurant during the time we were there and everyone had to wait to be served. We were given complementary drinks and vouchers for extra reward club points but there were obviously not enough kitchen staff to cook for the large parties and for the restaurant who I believe would also like to be treated in the same way as the wedding parties.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank sue h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, 18 August 2014
Dear sue h,

Thank you for sharing your experience with us. We appreciate you taking the time to help us improve our guest services.

I sincerely apologize for you did not find our level of service to your liking and truly sorry for the poor experience you had in the restaurant. We regret that these aspects have negatively impacted your overall experience with us. Rest assured that your comments will be forwarded to the hotel's management and will be used to consider improvements where possible.

Once again, thank you for bringing this matter to our attention. We all hope that you give us another chance so we can make your stay as best as it can be.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 August 2014 via mobile

Stayed here last night for our regular stop on way to south west, arrived very late and had only yesterday requested rooms near to each other as children growing up now but still like to keep close. On arrival staff were very pleasant efficient,( very important at midnight!) and we had adjoining rooms. Thank you so much. This is also the only place were I know my teenage daughter will look forward to breakfast!!,

Stayed August 2014, travelled with family
Helpful?
Thank Gail A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 31 July 2014

Had a lovely break with our family at this hotel. We stayed from Sunday until Tuesday. The staff from beginning to end we amazing. We booked dinner and breakfast for convenience as we did not want to be looking for places to eat after long days out. The dinners were ok... We had a bit of a wait the first night but the staff were so apologetic and really nice. The breakfasts were great as there were lots of choices. We had a mix up with the final bill at the end but the reception staff sorted it out. We will definitely be staying here again as we felt really comfortable.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sharon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mystras, Greece
Level Contributor
84 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 27 July 2014

This was a surprise to find a relatively charismatic holiday inn hotel. Staying 30 to 40 nights a year in them i am actually becoming tired of the soulless,often grubby feel to these often over priced corporate take it or leave it attitudes to us business travellers.

At check in a very cheerful,helpful lady booked me in and then moved my room a few minutes later to an upstairs room that allowed me to open the window without fear of someone climbing in,yes the windows actually fully opened(take note Premier inns).

The large and welcoming lounge area with a decent bar was livened up with the arrival of the Essex cricket team who sat and ate their dinner with the rest of us in the communal lounge/bar area. You wouldn't see the pampered clowns who play football do that and what's more very few tattoos on view!

As with most Holiday Inns this hotel is situated away from much of interest but i did manage to find a decent pub about a five minute walk away, over the dual carriageway footbridge.

By and large it is a typically soulless hotel definitely catering for business travellers but it is one of the better hotels i have stayed in whilst on business but not really somewhere you would take your family to unless you are happy been overrun by corporate guests all on mobiles, laptops and telling each other how wonderful they are. I would,however stay here again on business.

Room Tip: Definitely ask for an second floor room preferably facing the rear of the hotel.
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rusureitsme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, 12 August 2014
Dear darlington1,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible.

Once again, thank you for your feedback and we hope to have the pleasure of welcoming you back again very soon.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Taunton M5, Jct. 25

Property: Holiday Inn Taunton M5, Jct. 25
Address: Deane Gate Avenue, Taunton TA1 2UA, England
Phone Number:
Region: United Kingdom > England > Somerset > Taunton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 17 Hotels in Taunton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Taunton M5, Jct. 25 3*
Number of rooms: 99
Official Description (provided by the hotel):
Holiday Inn Taunton in Somerset is ideally located for both business and leisure guests, conveniently located at J25 off the M5, on the edge of Taunton near the Somerset County Cricket Ground. Taunton, nestling on the banks of the river Tone, is the gateway to Devon and half way house to Cornwall. Bridgwater, Wellington and other parts of Somerset are all within easy reach. Nearby attractions are Dartmoor and Exmoor with 14 areas of natural beauty and over 600 miles of dramatic coastline. The Holiday Inn Taunton has a Spirit club with indoor 15 metre swimming pool, sauna, solarium and fully equipped gym.This Somerset Hotel has 99 air conditioned bedrooms including wheelchair accessible rooms and 24 hour room service. Our large lounge area, which serves a wide selection of food and beverages, is ideal for informal meetings or just relaxing. (Under 12s Stay & Eat Free) With 12 conference rooms that can accommodate from 2 - 280 delegates in purpose built air conditioned rooms with high speed internet access suitable for meetings, training, presentations, banquets, weddings, reunions & parties. We also have external team build areas. Holiday Inn Taunton has ample free parking and is suitable for coaches. ... more   less 
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Also Known As:
Holiday Inn Taunton m5, Jct. 25 Hotel Taunton
Taunton Holiday Inn
Holiday Inn Taunton M5, Jct. 25 Somerset

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