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“Great location but really a B&B”

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Taunton House Hotel
Ranked #15 of 17 Hotels in Taunton
Reviewed 16 March 2012

Stayed for one night on business. Great location right near the centre of town, which was fortunate as when I asked at 5.30pm what time dinner was served until, I was told it had already finished! In the end a nearby excellent curry house didthe job.

So no bar or restaurant, but otherwise a very nice place. Extremely clean and tidy, and great service. Room was quite noisy due to the main road but it was well equipped including a good iron which makes a change to most of the chains.

I'd stay again!

  • Stayed: March 2012
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1  Thank Rawbhp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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153 - 159 of 200 reviews

Reviewed 15 February 2012

We stayed at this hotel last week, we were very pleased with the room, cleanliness and location. We went from this hotel to a 5* hotel, and wished we stayed here instead! for a 2* hotel this is amazing! Breakfast was also very good and service was very good.

  • Stayed: February 2012, travelled as a couple
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2  Thank GLG01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

Comfy and warm after a cold day at the races. Great power shower. Rooms comfy enough though we were a little disturbed by the traffic noise as had a room facing the side of the hotel. However, the convenience of the situation of the hotel was very convenient and made up for that. Staff were very friendly and we left after a lovely breakfast.

  • Stayed: December 2011, travelled as a couple
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4  Thank KandSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2012

Salisbury House is a 5 min walk to High Street and has parking which is all we were looking for so we were pleasantly surprised by how big the room was. Breakfast was quite nice and cooked to order. My only complaint would be is that the heating is not turned on until 5pm so it can get a little chilly in your room however they will give you a little heater if you ask for it. The other thing is that there was not a fridge in the room which is annoying. There is however free Wi-Fi which could be accessed from our room.

  • Stayed: December 2011, travelled as a couple
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5  Thank HolidayJazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2011

This hotel was an amazing find! It is right in the town centre and only walking distance to all the shops and restaurants etc. The rooms are very spacious and have lovely big en suite bathrooms, the showers are also extremely powerful. We had a great sleep! The staff couldn't of been more helpful and polite during our stay and did everything they could do accommodate our every need. The breakfast was brilliant with a large variety to choose from and the staff handled my husband's dietary requirements very well. It was exceptionally clean throughout the hotel with lovely wooden floors and there was also a lounge with a 50 inch television which was great to watch the football on. We had a great stay and it was thoroughly relaxing from start to finish. Would definitely return again!

  • Stayed: November 2011, travelled as a couple
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4  Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2011

Stayed here for one night due to a wedding near by and we had a discounted room which at the discounted rate was still in our opinion, more than we would have expected to pay for a room at this b&b. It is called a hotel but is definitely more b&b than hotel.

When we turned up after a long journey on a cold day, we found our room to be cold and we couldn't even make a cup of tea to warm us up as the tea cups still had the tea in them from the previous occupants.

The rest of the room itself was clean though. We had a four poster bed room which was all that was left when we booked. It was a large bed for a small room but thankfully we were at the back of the b&b as it is located on quite a busy road and even at the back we could hear the traffic. Thin walls also meant we could hear quite a lot going on from within our room.

Breakfast on a Sunday was only on offer until 9.30am which is early by our standards and other hotels we have stayed at. The breakfast room looked quite dark so we did not bother to make the effort to use it, preferring to lie in on a rare trip away from the children.

Very disappointingly, there was no hot water for us to shower in, in the morning. My husband went to ask about it and we were told it was because the were 30 guests staying and therefore it was affecting the hot water! I went down 20 mins latere to speak to the staff about something else and was told exactly the same thing, that there was a large number of guests which had affected the supply of hot water. I explained that in this day and age, i had not experienced a hotel thAt could not supply hot water to all their guests with hot water to shower in. The lady i spoke to agreed with me and apologised for the inconvenience. 20 mins later we went to check out and my husband was really cross about the lack of hot water, he gets a arsh that covers his arms and back when he has to shower in veery cold water so was not able to shower properly. We had our bags packed and were clearly ready to leave.

We were offered £5 off our room rate to compensate for the lack of hot water! Pretty insulting really when the discounted rate was £95! When my husband stated it was a rather insulting amount of compensation to be offering, the lady went to get the manager who was incredibly rude and said that the boiler had tripped and she was about to come and tell us that we could stay as long as we wanted and take a hot shower now if we wanted.

Pretty ridiculous really when we weere clearly packed and ready to leave. Would not recommend unless you want to leave there feeling cold, both physically and from the staff attitude.

  • Stayed: November 2011
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1  Thank MYN40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
style11, General Manager at Taunton House Hotel, responded to this reviewResponded 8 November 2011

What a sad review when as a hotel the team did their utmost to accommodate!
When you receive a urgent call demanding a room to be ready for them by 11 am check in order to make a wedding engagement you fear it may not be possible. However the team rallied to ensure the room was ready on arrival. Tea tray to follow. Hence, a smile and thank you would have made it all worth while. The staff here work extremely hard and gratitude is expressed by many guests both returning and new. I urge you to address staff and generally people with courtesy rather than such a condescending tone especially with other guests to consider in the hotel.

If the rate is too high for ones pocket then surely better to find an alternative hotel room than look for excuses to warrant a reduction.

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Reviewed 3 November 2011

A great find, this little hotel is a gem. Well located with spacious modern rooms, surprisingly quiet given the road nearby. Fantastic showers and generally very comfortable. I strongly recommend.

  • Stayed: November 2011
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1  Thank Mary970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
style11, General Manager at Taunton House Hotel, responded to this reviewResponded 8 November 2011

Thank you for your kind comments, hope to see for a return visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Taunton House Hotel

Address: 14 Billetfield, Taunton TA1 3NN, England (Formerly Salisbury House Hotel)
Region: United Kingdom > England > Somerset > Taunton
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #15 of 17 Hotels in Taunton
Price Range: £75 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Taunton House Hotel 3*
Number of rooms: 17
Official Description (provided by the hotel):
Victorian Family Owned Hotel well located in the Town Centre. Built in the 1850's the hotel has retained many gothic features including arched doorways, stained glass windows and a fine oak staircase.The well proportioned bedrooms all en-suite are tastefully designed for your comfort whether corporate or leisure guest.Four Poster and ground floor rooms available. Free internet access Car Park. Licensed Bar. ... more   less 
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Also Known As:
Salisbury Hotel Taunton
Taunton House Hotel Somerset

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