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“Nice hotel spoilt by rubbish service”

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Taunton House Hotel
Ranked #15 of 17 Hotels in Taunton
Reviewed 29 May 2012

I've read the last review and had a frighteningly similar experience with a large party where we had to be away early and they refused to put milk out for us just for cereal. This place brands itself as a hotel but I would describe it as a very nice guest house. From the outside, it doesn't look particularly inviting but my fears were quelled once inside when I saw the rooms which were very nice and spacious. It is centrally located and handy for all amenities. It has limited parking spaces, but we managed to get a space without too much difficulty. The girl on the desk was very pleasant. That's where the positives stopped really. Our party accepted that an early start would mean no cooked breakfast. Even proper hotels would struggle to do this. But to refuse milk for cereal or even try to help us? This 'hotel' is a 2 star 'hotel'....it's not difficult to see why. Avoid unless you don't have an early start and can fit in around the chef's working hours, or are happy to take your own breakfast. I will never stay at this guest house again and will certainly put all my business friends off it at every opportunity. Customer service ? Zero stars.

  • Stayed: May 2012, travelled on business
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2  Thank Pumpingsnake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
style11, General Manager at Taunton House Hotel, responded to this reviewResponded 2 June 2012

It is such a pity to receive an unreasonable review when a sincere member of staff politely declined a request for breakfast for 5 rooms at 5 am which would have created staffing issues given the very short notice. Petulance does not achieve results. However I am pleased you found the hotel comfortable and well located.

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145 - 151 of 196 reviews

Reviewed 25 May 2012

I recently stayed here for business purposes along with 6 other colleagues (7 rooms in total), I found this hotel to be comfortable and clean with a great bathroom and shower. Free wireless internet was a bonus.
Their chef had not turned up for work though and as a result they were unable to offer us dinner, disappointing but not the end of the world, there are plenty of restaurants in Taunton.
We had to be up and gone by about 6am and asked the hotel for an early breakfast, they would not provide a cooked breakfast so early in the day, that was no big deal, I did not expect them to do this anyway.
I was however extremely disappointed that they refused to provide a cold breakfast, and they even refused to leave out cereal and milk for us to help ourselves before we hit the road, despite us paying for bed and breakfast, they didn't even need a member of staff to be present, we were quite capable of pouring cereal and milk ourselves. That was just petty and mean and a stance I cannot understand. We let ourselves out of the hotel leaving they keys on the side, not a single member of staff to be seen.
The bottom line is I put a big booking across their desk and they did not leave me feeling valued as a customer. Seven people were disappointed and all will communicate that dissapointment to others. I generally book hotels on a weekly basis and one thing I can guarantee is that I will not book this one again.
I don't normally leave reviews but I was so disappointed by this hotels attitude to customers I felt I should. Whatever happened to the customer being king?

  • Stayed: May 2012, travelled on business
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2  Thank Darran H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2012

Went to Taunton with a friend to see the Lancs v Somerset Cricket; stayed for the second time at the Salisbury House because of its ideal location and the comfort of the hotel. Easy walking - just 5 or so minutes into the middle of town. Clean comfortable room and excellent breakfast. Left my phone charger behind, I phoned, and it was posted back to me the following day. Would recommend and will be stopping again if I return to Taunton.

  • Stayed: April 2012, travelled with friends
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2  Thank finbarr44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
style11, General Manager at Taunton House Hotel, responded to this reviewResponded 2 June 2012

Thank you for your kind comments and for taking the time to email us. We are very fortunate to have such an envious location in the town centre. I look forward to welcoming you back soon.

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Reviewed 24 March 2012

Stayed for 3 nights. I was impressed with the hotel, it is in I think a Victorian gothic style, smart and clean, and my room was very spacious. Breakfasts freshly cooked to order at your table, loads better than the buffets you get in hotel chains. Location fantastic, just 5 minutes walk from the centre.

While in the end it didn't prove to be a problem, I was a bit worried that I wouldn't be able to find a spot in the car park as the hotel let non residents use it (for a fee), and it was pretty full. I thought it would be better if they reserved spots for residents, it's on a main road and it would be difficult to find somewhere else to park.

Room Tip: Probably not one at the front if you like to have the windows open (traffic noise).
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  • Stayed: March 2012, travelled with friends
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3  Thank leicestermancunian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
style11, General Manager at Taunton House Hotel, responded to this reviewResponded 2 June 2012

Thank you for your email and kind comments. We do pride ourselves on our freshly cooked breakfasts to order. The chef will be delighted with your most encouraging comments. We are addressing the car parking issue to enable all our guests to have a car parking space on arrival.I look forward to welcoming you back soon.

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Reviewed 16 March 2012

Stayed for one night on business. Great location right near the centre of town, which was fortunate as when I asked at 5.30pm what time dinner was served until, I was told it had already finished! In the end a nearby excellent curry house didthe job.

So no bar or restaurant, but otherwise a very nice place. Extremely clean and tidy, and great service. Room was quite noisy due to the main road but it was well equipped including a good iron which makes a change to most of the chains.

I'd stay again!

  • Stayed: March 2012
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1  Thank Rawbhp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2012

We stayed at this hotel last week, we were very pleased with the room, cleanliness and location. We went from this hotel to a 5* hotel, and wished we stayed here instead! for a 2* hotel this is amazing! Breakfast was also very good and service was very good.

  • Stayed: February 2012, travelled as a couple
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2  Thank GLG01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

Comfy and warm after a cold day at the races. Great power shower. Rooms comfy enough though we were a little disturbed by the traffic noise as had a room facing the side of the hotel. However, the convenience of the situation of the hotel was very convenient and made up for that. Staff were very friendly and we left after a lovely breakfast.

  • Stayed: December 2011, travelled as a couple
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4  Thank KandSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Taunton House Hotel

Address: 14 Billetfield, Taunton TA1 3NN, England (Formerly Salisbury House Hotel)
Region: United Kingdom > England > Somerset > Taunton
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #15 of 17 Hotels in Taunton
Price Range: £65 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Taunton House Hotel 3*
Number of rooms: 17
Official Description (provided by the hotel):
Victorian Family Owned Hotel well located in the Town Centre. Built in the 1850's the hotel has retained many gothic features including arched doorways, stained glass windows and a fine oak staircase.The well proportioned bedrooms all en-suite are tastefully designed for your comfort whether corporate or leisure guest.Four Poster and ground floor rooms available. Free internet access Car Park. Licensed Bar. ... more   less 
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Also Known As:
Salisbury Hotel Taunton
Taunton House Hotel Somerset

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