Having just spent a thoroughly shivering evening at this hotel, I wanted to let people know some of the issues my partner and I encountered in just one evening here. We had asked for an earlier check-in as the wedding we were attending started at 5. The rooms were freezing and it took FOUR trips to see staff to get it resolved, by which time it was too late to warm the room sufficiently. The shower (which had black mould on the grouting EVERYWHERE) run hot then cold which given the room temperature, was quite a shock! There were never any staff on duty and when attempting to pay in the morning, the staff had no access to the till and couldn't process the payment. They assured us the payment would simply come off the card we reserved with. Well they got that right as they debited nearly DOUBLE the room cost. It had been agreed that the room would be £60 for one night and they have debited my partner's card for £110. Upon trying to contact them today, rather unsurprisingly, there's no answer and despite leaving a message, we have not heard back from them. Thankfully I have no reason ever to go back to the village and stay there again. We could not believe that the rooms were so cold even though they knew two couples would be arriving early. It is hard to complain about the service when there actually wasn't any!
- Official Description (provided by the hotel):
- Traditonal country inn, nestling between the Quantock hills and Exmoor national park. The New Inn is an 18th-century former coaching inn offering the complete village pub experience. We have five en-suite bedrooms-double and family. All equipped with TV, tea and coffee facilities and extremely comfortable beds. A restaurant serving a full a La carte menu as well as a more traditional pub menu. ... more less
- Reservation Options:
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- Also Known As:
- New Inn Taunton, Somerset