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“stifling heat”

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Premier Inn Taunton Central (North) Hotel
Ranked #11 of 17 Hotels in Taunton
Certificate of Excellence
Birmingham, United Kingdom
Level Contributor
44 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“stifling heat”
Reviewed 21 August 2012

It was stiflingly hot in every part of the building despite all windows being open. They have fans in all rooms and extra fans available so this is obviously a real problem. There is no air con and none of the extra fans reduced the temperature. It was 27 degrees in our first floor room early in the morning, no. 31. The outside temp was about 18 at the time. It was so bad I couldn't face another night there, we were offered a full refund and we moved to the Holiday Inn Express a few miles away. (helpful receptionist)
Breakfast is served in the rather scruffy, hot, ( air con not on ) pub alongside, it did not look as though it had been cleaned from the night before. When we arrived at 8.30 a.m. there were no clean tables, no bowls and no cups available. The cereal dispensers did not work and there were only 2 or 3 staff on duty who were very harassed. The food, however, was good.

Room Tip: don't go there - I can't imagine what the room temperatures would be like when the weather o...
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank rosie5519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Laura Gibbins-Social Media at Premier Inn Taunton Central (North) Hotel, responded to this review, 4 September 2012
Thank you for your review.

At Premier Inn it remains our main objective to deliver a high level of service in all our establishments, and we do apologise that on this occasion we failed to do this.

Your comments have been noted and will be duly followed up by both our Customer Services Team and the Management team at this hotel.

Once again thank you for your review, we do hope to welcome you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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313 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Chesterfield, United Kingdom
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 August 2012

Stayed here for a couple of nights at the start of August. Hotel staff friendly and helpful. As my title says "sound proof walls" this being because i could hear everyword that next door were talking about and what they were doing and this was at 3 in the afternoon!! other than that Beds really comfy, room was spotless and we would stay again.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hannahbabe85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kinross, United Kingdom
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 August 2012

The hotel itself is nice and clean and found the resturant ok as well BUT this is not the hotel to stay as there is a busy road next to it.Myself and two friends stayd there on saturday 11th august for the night it cost me £166.00 for two rooms which were clean and tidy but due to the heat the windows had to be opend and beleve me the traffic is on that road all hours NOT a Good nights sleep had by all at all so would not recomend this hotel at all due to the noise from the traffic the staff were nice and friendly

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank billyboy58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Laura Gibbins-Social Media at Premier Inn Taunton Central (North) Hotel, responded to this review, 30 August 2012
Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards.

Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bracknell
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 August 2012

Heads up for Dimitri who has to be the best receptionist we have ever experienced, and we have been around a bit. His initial welcome was just what was required after 7 hours on the road. Dimitri was quick, efficient, clear speaking, friendly and polite. We were ready to go to our room in about three minutes. Other staff always said hello in a positive manner.
This is not a new hotel and you can sometimes see this, but it is very well located for the M5 and if you are travelling to North Devon or further down the M5 it is ideal.
The room was quiet even though it looked onto the car park. No disturbance.
The bed was very comfortable. Having said that beds we like might not be what you like. What's a guy to do?
We had a meal at the Brewer's Fayre next door which was fine. You know what to expect from their normal menu.
It was the first Friday of the 2012 Olympics and there was an upbeat mood in the restaurant. We watched the TV there until late.
We skipped breakfast to get on our way.
An excellent Premier Inn with well trained and managed staff.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kenhj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
1 review
Reviewed 1 August 2012

The last premier Inn I stayed at had King size beds this one Does Not! Just a std double with a saggy mattress..... Gum chewing loud receptionist to welcome you not great!!

Add to that no air con and the noisiest fan in the world you will not sleep well here!

  • Stayed July 2012, travelled as a couple
    • Value
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Helpful?
Thank BCReview_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Steven Hicks, Social Media at Premier Inn Taunton Central (North) Hotel, responded to this review, 9 August 2012
Thank you for taking the time to review your stay with us.

It really matters to us that our guest have a comfortable nights sleep, and we guarantee this. Please be assured that we take all feedback seriously and on receipt of your details, the issues raised will be fully investigated and duly followed up by Customer Services and the Management Team at the hotel.

We hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falkirk, United Kingdom
Level Contributor
79 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 6 July 2012

Stayed here over night last Wed.Did not arrive until 9:50pm.Receptionist held my Bags and registration until I had something to eat in the Restaurant next door, as my flight had been delayed and was pretty hungry when I arrived.Food was ok,nothing special,but at 10pm I was not expecting a lot anyway.Room Good,Shower fine.Over all just what I would expect from a Premier Inn

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank falkirk2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 June 2012

Stayed recently for one night only - Dimitri the receptionist was awesome - smiled, welcoming, knowledgeable, helpful, genuine with his welcome - not something that he had to say/do but wanted to

I stay in hotels all week every week - nice to know that someone is setting the standard - just a shame that it wan'y consistent across the other staff

Overall - an average stay except for the welcome which will stay with me and give me hope for the future

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nigel p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Taunton Central (North) Hotel

Property: Premier Inn Taunton Central (North) Hotel
Address: Massingham Park | Priorswood Road, Taunton TA2 7RX, England
Region: United Kingdom > England > Somerset > Taunton
Amenities:
Bar / Lounge Restaurant Room Service Wheelchair access
Hotel Style:
#7 Family Hotel in Taunton
#7 Romantic Hotel in Taunton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Taunton Central (North) Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
Minutes from the town centre, just a short walk from Lyngford House and Somerset County Cricket Club ... more   less 
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Also Known As:
Premier Inn Taunton Central (North) Hotel Taunton
Premier Inn Taunton Central (North) Hotel Somerset

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