We stayed here for 2 nights whilst visiting West Somerset Steam Festival. Have stayed in Premier Inns in various parts of the country on several occasions but this was our most disappointing visit. Our room looked out onto the main ring road - although there was double glazing there was traffic noise most of the night, normally this wouldn't have bothered us - however, we were subjected to very loud reggae music from the room next door. Having been asked to turn it down by the staff earlier it continued - at 2am I had to ring the reception on my mobile as there are no phones in rooms - the music stopped but the noise continued - eventually at 6am I resorted to banging on the wall which seemed to solve the problem! I went to the reception in my night clothes to be told they would pay another visit to the room concerned. Eventually it went quiet just in time for us to get up!!!!
We accept that when people make bookings it is not possible to know what sort of people they are and on this occasion we were very unlucky in our room allocation.However under the Premier Inn Good Nights Sleep Guarantee we were refunded a nights accommodation without having any further hassle.
On a positive note we found the staff polite, helpful and friendly. The room was clean and bed comfortable. The Brewers Fayre was fine - we had breakfast and also evening meals there.
Perhaps Premier Inn should rethink about phones in the rooms as it cost me money to use my mobile for their 0870 number when I needed to speak to reception. Not everyone has a mobile phone. Also is it time to replace the old type televisions???
- Official Description (provided by the hotel):
- Minutes from the town centre, just a short walk from Lyngford House and Somerset County Cricket Club ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Taunton Central (North) Hotel Taunton
- Premier Inn Taunton Central (North) Hotel Somerset