We had checked in online, our arrival was a formality.
Neil at reception was friendly and efficient, within seconds we were in our room.
Premier, in our view, are always professional with customer care.
We settled in and began to plan our evening.
BUT my wife was not relaxed, our room had a certain smell about it. The smell was nauseating, a distinctly horrible smell that was confined to the bed/lounge area. The room was spotless, the bedding crisp and clean. However, the smell? Was it something in the carpet?
On returning to reception we found Sam on duty.
Sam quickly organised a new room for us and then investigated the problem.
Later . . . Sam totally agreed with us regarding the dreadful aroma and had left a memo for the next morning's staff, explaining the condition of the affected room.
Our new room? Perfect.
We use Premier regularly, and will continue to do so!
The smell? What goes on in hotel rooms . . . sometimes stays in hotel rooms.
Thank you Neil and Sam for looking after us.
- Official Description (provided by the hotel):
- Minutes from the town centre, just a short walk from Lyngford House and Somerset County Cricket Club ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Taunton Central (North) Hotel Taunton
- Premier Inn Taunton Central (North) Hotel Somerset