Where do we start. Premier Ins are usually very good with excellent staff and I have to say last time we stayed here it was the usual high standard. What a difference 4 weeks can make.
The staff were rude to the point of being insulting because we had booked with my mothers credit card and we didn't have it with us. The reason for our visit was my mother was seriously ill in hospital and their attitude was very upsetting. At check in the man even said 'most people don't use their mothers credit card when they are ill in hospital, suggesting that we were taking advantage of my mother's illness.
Then, at breakfast they insisted we pay even though it had already been paid for, once again very rude about it. When we returned home we noted that we had been right and it had been paid beforehand. We also noticed that when we walked through reception the check in guy was talking about us to the catering manager. A truly horrific experience at an upsetting time.
Try Taunton Deane Premier Inn instead. Staff are wonderful.
Room was good, bed very comfortable.
- Official Description (provided by the hotel):
- Premier Inn Taunton East is a short drive from the M5. With recently refurbished rooms you will find all of your home comforts and comfy King size Hypnos bed. Enjoy a scrumptious dinner and breakfast in our Beefeater restaurant. A short drive can take you to Taunton town centre, Taunton racecourse and the charming West Somerset steam railway. Enjoy a short stay while traveling through or stay with uslonger and enjoy all that Taunton and Somerset has to offer. ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Taunton East Somerset