I had a 2 night stay over Christmas period. Was happy with room, although bathroom was a disappointment, with a very dated shower cubicle. The room was very cold. Thankfully Harry brought a heater up to my room, which was really appreciated.
Unfortunately it is the staff which let the stay down. My first night I returned late and had to wait in reception for night porter. Didn't mind waiting, as thought there'd be a 'sorry to keep you' and smiley face to greet me. Instead I got a bloke in shorts, saying 'Good, I can lock up now....'
The next morning Housekeeping started knocking frantically on door at 8.45. Her key was in lock and I had to jump out of bed and ask her to come back later. No apology offered, she just left. When I brought it up with guy on Front Desk and said could she come a little later, again no apology for inconvenience etc.
Upon check in I asked whether the rate included breakfast and was told yes. On check out I was told to pay for breakfast. Working in hospitality myself, I know that the checkout process is such a crucial part of the stay. Laura was completely unbothered, didn't ask whether I enjoyed myself. Tried to charge me for a facial I had booked for a few days later. I left feeling frustrated and frankly that they did not care about me or anyone else staying there.
Lovely South African lady on reception and attentive, friendly waiter (slightly older man with glasses) at breakfast made my stay enjoyable.
- Official Description (provided by the hotel):
- Cedar Falls is a welcoming retreat set in over 40 acres of grounds, amidst beautiful Somerset countryside. Guests enjoy all inclusive stays as well as full use of indoor and outdoor swimming pools, 9 hole golf course and restful stays, where the outside world will seem a million miles away. A rich palette of spa treatments is available including traditional beauty and body treatments as well as wonderful natural therapies. A packed schedule of exercise and relaxation classes is available daily. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, Ebookers and Evoline ltd so you can book your Cedar Falls Health Farm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Cedar Falls Health Farm Hotel Taunton
- Cedar Falls Relaxation Centre Taunton
- Cedar Falls Health Farm Taunton, Somerset