We’ve waited a while to review our stay at Culmhead House.
It would be a lengthy review if we were to recount the full details of our visit, so rather in summary, here is how our eight night ‘high season price’ stay was.
1. Cold. Cold Cold. Yes, you can ‘rent’ a heater for £25 – but should you have to? Measly heating in the morning and evening. This is false economy because it forces guests to use the only other heating option there is – put the electric cooker on. We didn't need to put the elctric cooker on as we were able to borrow a fan heater from family - and there was nothing in the 'rules' saying you couldn't have your own heater.
2. Hot water was broken a lot of the time. Okay, the owner tried to fix it but to no avail. We were offered the use of another suite’s bathroom/kitchen – but that suite was so cold as to make having a bath a seriously unpleasant experience.
3. Dried coffee in the jars. Not surprising as it was so damp in the suite that it was bound to congeal and then set. Damp extended to rivers of condensation on the window ledges. It took me ages on the last day to mop up and clean the windows (Make sure you leave the suite nice and clean – or you might be told off... see below... rules). Also, there was a festering white sports sock under one of the beds - which would suggest that the cleaning of the rooms is not as thorough as maybe it should be.
4. The owners dogs attacked one of our party. As the owner later admitted – when his dogs are let out ‘they go silly’.
5. The central heating leaked, which we advised them of. When we later wrote to the owner (it took two letters to solicit a reply), the reply insinuated that we had damaged the pipes with a suitcase or something. We utterly refute this.
6. Place left in utter darkness when they were out for the night – but when they’re ‘in’ then the external lights are on. Not welcoming at all - if they're out.
7. Signs everywhere telling you what you can and cannot do. Not verbatim, but amounting to:- ‘Don’t walk here’ ‘ Put rubbish out’ ‘All bottles must be placed in black bags'(sic!!!). It’s endless rules rules rules. Hardly ‘welcoming’. Rather than put signs all over the place, why not put all of these 'rules' in the in suite information book?
8. Tacky ornaments (plastic lilly of the valley.......!!!!)
9. An oven you can’t get a chicken in.
10. Cheap kitchen utensils (although the toaster was ok).
11. You have to ask for the rubbish bags. You get one black bag and one bin liner to start with. Rather than do this, we actually bought our own and took all of our rubbish (bar one last small bag) to the dump ourselves. We didn’t want to be accused of anything in that area. We even left a fresh bin liner and a black bag in the suite - so that we could not be accused of plundering (you get the feeling....).
There must be something positive about Culmhead House. And there is, so we’ll include that – for what it’s worth.
1. The suites are generally large and the furniture is ok.
2. The suites have plenty of books and toys for children.
3. If you can navigate your way around the ‘Keep out’ signs, you can walk around the grounds and see the animals. Yes, there are Alpacas and so on.
4. It’s very quiet.
We had been looking forward to a nice stay – the place and the owner’s attitude did not and have not overcome the series of shortcomings, and a letter (only replied to on second sending) we wrote, subsequently received a reply which was inadequate and in our opinion, bordering on the rude.
The website for Culmhead House is very impressive, but we do not think the reality matches it.
So – you can take a gamble. You might like it – or you might come away wishing you’d passed by.
Remember to take a pullover and a fan heater if it’s not summer!!!
Ps. Be careful of one thing – it’s nearly impossible to get a mobile ‘phone signal at Culmhead House – which although not the owner’s fault, is still an annoyance. (hence the lowered ranking on 'Location'.
- Official Description (provided by the hotel):
- Culmhead House was built in 1850 and offers guests an opportunity to stay in a Victorian Manor House situated 6 miles from Taunton and about 10 miles from the A303 and M5.Our suites are private and spacious and the gardens are there for your enjoyment as well. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Ebookers, Book Direct Rooms and Evoline ltd so you can book your Culmhead House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Culmhead House Taunton, Somerset