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“new hall hotel”

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New Hall Hotel & Spa
Ranked #2 of 10 Hotels in Sutton Coldfield
Certificate of Excellence
Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“new hall hotel”
5 of 5 bubbles Reviewed 30 March 2014

just spent a fantastic weekend at this hotel. room excellent food fantastic. staff really attentive to the smallest detail. would like to say lisa macmanus certainly went above the call of duty in her job title and made our stay exceptional thank you lisa.will defenately be going back here. this hotel stunning including the grounds. couldnt find fault with anything.

Room Tip: we stayed in a courtroom classic which was amazing also the cheapest, next time we vist i would like...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weekender20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,145 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (256)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 26 March 2014 via mobile

I am a regular visitor to New Hall and also had my wedding here. I cannot rate this hotel highly enough and it always is a pleasure to write a positive review. I do however believe in constructive criticism and have been impressed in the past by Simon's attention to suggestions. After a lovely spa day and some some wonderful treatments from lovely Sarah I took my mum for afternoon tea. It was all very delicious and the staff were very attentive. The lobby area where we took our tea next to the Bridge restaurant however smelt of damp carpet. There was a mass of cobwebs in the fireplace we sat facing. The door leading to the kitchen was filthy with splashes of mud. We have had a very muddy and wet winter but I am surprised by the poor housekeeping of a hotel so wonderful in all other aspects as New Hall.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jdgirl030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burton upon Trent, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 23 March 2014

We stayed here last night in the Sirius Suite. On checking in Bill took our bag and showed us to our room. The room itself was lovely, in the old part of the building, beamed ceiling, stone windowsills, 6ft bed, sofa & 2 chairs and a dinning table with 4 chairs, dressing table, drawers and wardrobe. The grounds are beautiful and very well kept. Weddings are held in the marquee so the evening entertainment doesn't bother other guests. All of the staff that we met were very friendly, with a nothing is too much trouble attitude. We ate in the Bridge restaurant, the vegetarian selection was very limited compared to the Terrance bar, one starter and one main, however I was happy with both, I'm sure had I asked for alternatives they would have been offered! My husbands starter was very overlooked but when mentioned to the staff they were very apologetic and and offered to get it replaced quickly. We were not charged for the starter and my port was compliments of the maître d'. I agree that that wine us expensive by the glass, £11 large Chardonnay the bottle was £33 . We had breakfast in our room, which was excellent. The spa is basic, it could do with a little TLC.

The service that we experienced here was more 5* than 4* couldn't fault it.

Room Tip: Ask for the Sirius Suite
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Stayed March 2014, travelled as a couple
Helpful?
Thank Mrs_carpy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New-Hall-GM, General Manager at New Hall Hotel & Spa, responded to this review, 1 April 2014
Dear Mrs_carpy,

Thank you so much for taking the time to summarise your experience and thoughts from your recent stay with us.

I must confess that the Sirius is one of my personal favourites also, with its original beam and stonework it is a unique, atmospheric and comfortable bedroom contained within the historic “Old House” and for this reason is very popular with regular and returning guests.

Reading through the rest of your comments it would seem that you managed to make the most of your short stay with us, exploring some of the 26 acres of beautiful gardens and woodland the hotel boasts as well as making use of the leisure club and dining in our AA 2 rosette restaurant, the Bridge. Whilst I note there was a small issue with your husband’s starter, I was delighted to hear that you alerted us to this at the time thereby allowing Hubert and his service team to immediately rectify this rare mistake. We receive a lot of very positive feedback about the Bridge and I am therefore pleased you felt well looked after and enjoyed your chosen dishes.

Thank you once again for your kind, yet constructive feedback. On behalf of the team at New Hall, I look forward to welcoming you back to the hotel in the near future.

Kind regards, Simon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walsall
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 23 March 2014

Wonderful building, very typically English (exept for the French accent of the lady on reception).it has been some time since my visit which was arranged as a business/educational weekend.
My room was amazing with all the traditional and very tasteful furnishings one would like to expect but rarely finds, and compared to staying at the Strand in London for the same price it was far superior (in my view).
To my suprise and delight I think we had booked a spot a celebrity weekend as there were a couple of very famous faces...no names mentioned but the young lady has an equally famous rear end...and also a football team who were playing in Birmingham that weekend. from what I overheard from the footballers they were equally impressed with the standard of the Hotel.
lovely place,classy clientelle, very discrete, and I personally would love to go back again .
Recommend this place to anyone and everyone.
First Class.

Room Tip: Dont be too fussy, apparently they are all excellent. I was booked into a cheaper room which was sti...
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DWLWalsall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunderland, United Kingdom
1 review
5 of 5 bubbles Reviewed 22 March 2014

We recently went to our niece's wedding and stayed the weekend. We can't praise the hotel enough (and we are not prone to praising hotels!). The building is amazing, the staff can't do enough to help and the food is first class. The food in the hotel was fantastic, from the breakfasts to the wedding meal everything was top notch. Even when the Sunday breakfast buffet had to cater for 30 additional guests they still came up trumps. And as for the amazing bed - didn't want to get up in the morning, it was bliss. The only (slight) criticism was please open the gym earlier - it was a choice of breakfast or the gym! We will definitely be going back. Well done New Hall.

Room Tip: Get a suite - they are worth it.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philip R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgend, United Kingdom
Level Contributor
49 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 18 March 2014

Back from our second stay here, having been once before a few years ago. Last time we were in an Executive Double in the more modern extension - this time we went for a Deluxe Double and were at the front of the main house with views over the courtyard/moat/extension to one side and the driveway/carpark to the other. On balance, I'd say the Executive room had a 'newer', more recently refurbished feel, but I liked the character of the Deluxe with the (decorative) fireplace, high ceilings and four poster bed. It also felt bigger and had more natural light due to having more windows (that you can open - no noisy aircon!!), although some of the furniture, whilst attractive and in keeping with the setting, is starting to get a little bit tired and could do with being replaced soon. LOVE how quiet/tranquil the whole place is - hard to believe you're a few minutes drive from Sutton Coldfield.

There were a couple of minor niggles - one was the lack of plug sockets to charge phones, laptop, iPad and whatnot, although we coped by unplugging the cafetiere and the heater, neither of which we needed - if you travel with a lot of 'iGadgets', it's cold and you like your coffee, maybe bring an extension cable along? The other was that the wifi was playing up a bit while we were there, but this was down to their service provider having a problem and when we mentioned it at reception they were already aware and in the process of trying to get it sorted - couldn't really ask for more than that.

Service-wise, like last time, all the staff were friendly and attentive and I couldn't fault anyone. The food (again, we only sampled breakfast and the lounge menu) was also as good as I remembered, although not cheap, but it *is* a hotel... This time I made use of the spa, set away behind the main house, and I couldn't fault anything that I experienced - excellent service, modern and what I saw of the pool/hot tub/gym etc. looked first class. Definitely recommend the 'lava shells' massage if you like 'hot stones' ones - I felt wonderfully relaxed when she'd finished!

Overall, another lovely stay - definitely recommend!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaffTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Packington, United Kingdom
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 17 March 2014

Just had two nights at New Hall Hotel and Spa and would like to highly recommend this venue. Great location and just stunning.The room was amazing, food delicious and staff excellent the only downside was having to leave!

Room Tip: Treat yourself and pay for an upgrade......worth it!
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jayne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New Hall Hotel & Spa

Property: New Hall Hotel & Spa
Address: Walmley Road, Sutton Coldfield B76 1PH, England
Phone Number:
Region: United Kingdom > England > West Midlands > Sutton Coldfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Sutton Coldfield
#2 Romantic Hotel in Sutton Coldfield
#2 Luxury Hotel in Sutton Coldfield
#3 Business Hotel in Sutton Coldfield
Price Range (Based on Average Rates): ££
Hotel Class:4 star — New Hall Hotel & Spa 4*
Number of rooms: 60
Official Description (provided by the hotel):
Lying within 26 acres of mature, elegant grounds this 60 bedroom historic country house hotel is widely reputed to be the oldest inhabited, moated manor house in England. Sympathetic renovation has provided up-to-the-minute facilities whilst retaining most of its medieval charm and character. Public areas with their fine panelling and mullioned stained-glass windows create a unique historical ambiance; the magnificent Great Chamber is particularly impressive indeed. ... more   less 
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Also Known As:
New Hall Hotel And Spa
Hotel New Hall
New Hall Hotel Sutton Coldfield
New Hall Sutton Coldfield
New Hall Hotel & Spa Sutton Coldfield, West Midlands

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