We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Perfect break!!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
New Hall Hotel & Spa
Ranked #2 of 10 Hotels in Sutton Coldfield
Certificate of Excellence
Norfolk, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Perfect break!!”
Reviewed 1 September 2014

My daughter and I stayed here for a mid week break in august. This was our third visit to new hall so we have previous experiences to measure against. Once again we had a fabulous time. The staff were attentive and so nice and welcoming. Thanks to the restaurant staff we were made to feel very valued and nothing was too much trouble. Great room, very clean, spacious and we slept really well. Had a slight issue before we arrived with booking a beauty offer - but this was sorted by Matthew, spa manager really quickly before we arrived which I think is great customer service. Would not hesitate to return.

Room Tip: Ground floor room have nice view.
See more room tips
  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review, 3 September 2014
Dear Guest,
Thank you so much for your great review following your return to New Hall. I am glad to see that you had a “Fabulous time” and that the team looked after you and your daughter.
On behalf of the team here, I look forward to welcoming you back to the hotel at some point in the near future.
Kind Regards
Scott
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,159 reviews from our community

Traveller rating
    667
    285
    131
    40
    36
See reviews for
210
567
22
156
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (261)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
Gorefield
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 September 2014 via mobile

We stay at New Hall for my brother-in-laws birthday. From the welcome by the receptionist and the hall porter to the wonderful dinner in the Bridge restaurant, nothing was too much trouble and the staff were totally delightful.

The restaurant needs special restaurant. Great canapés, beautifully presented entrees and gorgeous cheese at the end of the meal, all served by warm, professional and unobtrusive staff. The hotel is showing its age slightly, but the rooms were spotless and comfortable and the " new block" feels like it's always been there. This is one of the Handpicked group we haven't tried before and it was a bit of of a last minute thing, but we were all really impressed. Even a request for fried bread at breakfast was handled without a comment.

Wonderful stay and it won't be our last!

Helpful?
Thank Kevan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 31 August 2014 via mobile

Beautiful hotel with lovely large rooms. There was a wedding at the hotel but the place is vast so we hardly noticed. Afternoon tea/ champagne and food and wine from the bar menu were both perfect. What really sets this place apart and makes it so amazing is their staff, they couldn't be more helpful, attentive and friendly. Special thanks go to Tony who checked us in and showed us around and Hubert who looked after our food and drinks throughout the afternoon and evening. Both provided truly excellent service which simply cannot be faulted.

Stayed August 2014, travelled as a couple
Helpful?
Thank Martin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review, 3 September 2014
Dear Guest,
Thank for taking the time to share your review, I am glad that you got to meet Tony and Hubert as they are both great ambassadors for the Hotel. I will be sharing your comments with the team; they do work hard to ensure that all our guests receive the complete New Hall Experience.
On behalf of the team here, thank you for your recommendation and I look forward to welcoming you back to the hotel at some point in the near future.
Kind Regards
Scott
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 30 August 2014

Hidden away up a long driveway in an area on the outskirts of Sutton Coldfield is this hidden gem! Such a surprise as you turn off the main road and go down the driveway, this beautiful moated building comes into view.
We had a warm welcome from the reception staff & were shown to our room which was lovely.
Sadly we were only staying for one night but next time we will book in for a few days to give us time to use all the facilities.
All the food we had was of a high standard and the staff were both friendly & professional.
I would happily recommend to anyone.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank loverealale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review, 3 September 2014
Dear Guest,
Thank you for taking the time to post your review. The view when you come down the drive is my favourite part of the hotel and never fails to inspire me.
I was happy to see that you enjoyed your short time with us and that the team were all friendly and professional.
Once again thank you for your recommendation and we would look forward to seeing you for a little longer next time.
Kind Regards
Scott
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grimsby, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 August 2014

A very nice location great grounds . Our room was nice but not very clean. At £155 per night you expect a high standard of cleanliness. The bathroom bin hadn't been emptied and the fan didn't work. The prices for food and drink were exceptionally extortionate . At breakfast we asked for some toast and a top up of fruit juice it took 15 minutes to arrive. Some staff seemed fed up and overworked.
The room was nice enough but not much better than the premier Inn room we stayed in the next night,

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank paul j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review, 3 September 2014
Dear Guest,
Thank you for your review and I am very concerned to hear your experience did not meet your expectations which at this stage I would like to formally apologise to you both.
Your comments have been talked through with the team and we fully appreciate the opportunity to see how our normal high levels of service have not been met when you stayed with us.
On behalf of the team here at New Hall, I do hope you will find the occasion to revisit the hotel in the future and would be more than happy for you to contact me next time, so I may personally handle the arrangements for you.

Kind regards
Scott
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
113 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 27 August 2014

It is like a mini palace with a moat running round it- it was beautiful! Absolutely unmissable.
Pros: Just astounding building, great garden, and beautiful spa with large windows that the sun comes through. Lovely reception staff. Best part- brilliant rooms- large, beautifully done, so peaceful- I haven't slept so well in ages!
Cons: It is very beautiful, so predictably used a lot for weddings. I don't think the wedding crowd necessarily is disturbing (certainly no music or noise can be heard in the bedrooms), but the service is very distracted and busy catering to the wedding parties, so getting a drink can be hard at the bar sometimes (it isn't busy, but just not enough staff!). Also the bar is quite small.
But we would go back!!

  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank EatDrinkEnjoyLife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review, 28 August 2014
Dear Guest,
Thank you for your review, I am glad that you enjoyed most aspects of your stay. It was disappointing to see that your staff seemed to be distracted by the Hotel hosting a wedding, for which I would like to apologise. We have enjoyed some great feedback recently regarding our ability to look after all our guest’s needs and it seems that on this occasion we fell short of our normal level of service.
Thank you again for your feedback as it helps us to constantly improve the service offered to all our guests.
Kind Regards
Scott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atherstone, United Kingdom
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 August 2014

I stayed one night for a teambuilding work event. The room was stylish and clean. I didnt have a good view as i faced a brick wall but to be honest i wasnt in the room long. Lots of spa options to utilise during your stay not to mention the pleasant grounds for a stroll. Staff were polite and helpful, although breakfast time felt a bit rushed and like a conveyor belt. Overall very nice. Perfect for weddings, couples retreat or spa break

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TinaE2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review, 26 August 2014
Dear Guest,
Thank your kind review and recommendation. I was happy to see that you enjoyed most aspects of your stay with us, i am sorry that your breakfast felt rushed.
On behalf of the team here, I look forward to welcoming you back to the hotel at some point in the near future.
Kind Regards
Scott
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Sutton Coldfield
5.2 mi away
Fairlawns Hotel And Spa
2.1 mi away
Moor Hall Hotel & Spa, BW Premier Collection
Moor Hall Hotel & Spa, BW Premie...
#3 of 10 in Sutton Coldfield
4.0 of 5 bubbles 1,572 reviews
19.3 mi away
Coombe Abbey Hotel
Coombe Abbey Hotel
#3 of 39 in Coventry
4.5 of 5 bubbles 2,759 reviews
Show Prices
Show Prices
Show Prices
2.1 mi away
Moxhull Hall
Moxhull Hall
#1 of 10 in Sutton Coldfield
5.0 of 5 bubbles 389 reviews
8.6 mi away
Marriott Forest of Arden Hotel & Country Club
3.0 mi away
The Belfry
The Belfry
#1 of 1 in Wishaw
4.0 of 5 bubbles 1,818 reviews
Show Prices
Show Prices
Show Prices

Been to New Hall Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about New Hall Hotel & Spa

Property: New Hall Hotel & Spa
Address: Walmley Road, Sutton Coldfield B76 1PH, England
Phone Number:
Region: United Kingdom > England > West Midlands > Sutton Coldfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Sutton Coldfield
#2 Family Hotel in Sutton Coldfield
#2 Luxury Hotel in Sutton Coldfield
#3 Business Hotel in Sutton Coldfield
Price Range (Based on Average Rates): ££
Hotel Class:4 star — New Hall Hotel & Spa 4*
Number of rooms: 60
Official Description (provided by the hotel):
Lying within 26 acres of mature, elegant grounds this 60 bedroom historic country house hotel is widely reputed to be the oldest inhabited, moated manor house in England. Sympathetic renovation has provided up-to-the-minute facilities whilst retaining most of its medieval charm and character. Public areas with their fine panelling and mullioned stained-glass windows create a unique historical ambiance; the magnificent Great Chamber is particularly impressive indeed. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Lastminute, Expedia, Booking.com, Odigeo, Ebookers, Hotels.com, Priceline, TripOnline SA, Cancelon, Evoline ltd and HRS so you can book your New Hall Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
New Hall Hotel And Spa
Hotel New Hall
New Hall Hotel Sutton Coldfield
New Hall Sutton Coldfield
New Hall Hotel & Spa Sutton Coldfield, West Midlands

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing