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“Peaceful retreat”

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Brook Marston Farm Hotel
Ranked #8 of 10 Hotels in Sutton Coldfield
Reviewed 18 March 2012

This was our second visit to this hotel and, other than the fact that parts of it are a bit tired (some might say that this is part of its charm!) it's hard to fault. It scores on tranquility (it's amazingly quiet given that it's so close to the M42 and I love the fact that there are narrow boats cruising by), location, friendliness of staff and the gem of a courtyard. The dinner food remains of a good standard and they were able to cater for a party of around 20 again, but this time at very short notice. However, the breakfast was a bit "iffy" with no fresh fruit salad, dry scrambled eggs and a toaster which only toasted on one side. Despite this, it would actually be good to spend more than just the odd night here, because it would be a lovely place to just relax in - and we're planning to do just that in the autumn.

  • Stayed: March 2012, travelled as a couple
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1  Thank garybons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarstonFarm, General Manager at Brook Marston Farm Hotel, responded to this reviewResponded 3 August 2012

Thank you for your positive feedback.

I look forward to welcoming you back to the hotel this autumn, where I am sure breakfast will be at its normally high standard and you can try out our new toasters


Kind Regards

Anthony Palmer
General Manager

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441 - 447 of 512 reviews

Reviewed 27 February 2012

Cannot fault the welcome, staff attitude, service, cleanliness, location (in open countryside around one mile from the Belfry golf course), or food, but some areas are oh-so-tired. The black and yellow hazard tape covering threadbare stair nosings may have prevented tripping, but did nothing for the overall ambience. The room, spotlessly clean and pleasantly warm, had the kind of decor last seen in a 1960's Blackpool backstreet B&B and I'm not sure that the three round-pin, unfused lamp-plug would pass a PAT test. The cracked bath panel and asthmatic extractor fan stood out, more so because the shower was excellent and the bathroom a shining example of what level of cleanliness is possible in a hotel, given a conscientious approach and a little care and attention to details.
Meals were taken at a small table where the outer edges sloped so much that the jug of water, thoughtfully provided, seemed in imminent danger of overflowing once set down and the wicker chairs' legs were working loose, threatening to deposit my meagre 12 stone frame on the floor if I moved too quickly.
Those parts of this hotel we experienced are in desperate need of solid investment in decor to bring it closer to 21st century traveller expectations and accurately to complement the exemplary professional attitude of the staff. An hotel with much potential, sadly let down by niggardly underinvestment in infrastructure.

Room Tip: Avoid rooms facing M6 motorway.
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  • Stayed: February 2012, travelled as a couple
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1  Thank Ratty01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarstonFarm, General Manager at Brook Marston Farm Hotel, responded to this reviewResponded 1 August 2012

Thank you for your feedback and positive comments about the staff.

Since your visit the furniture in the restaurant has received attention,

In relation to your comments about decor, the hotel has been decorating areas of the hotel.
Your comments have been forwarded to the directors of the hotel so that the issues highlighted can be factored into the long term maintenance plan.

Once again thank you for your feedback and I look forward to welcoming you back top Brook Marston farm hotel in the future.


Kind Regards

Anthony Palmer
General Manager

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Reviewed 30 January 2012

Unfortunately my mum hasnt got the hang of the internet yet so I'm writing this review on behalf of her and 3 friends.
Stayed for 1 night as part of a Strictly Come Dancing Live trip .
The check-in was very quick and efficient with friendly reception staff. Rooms decorated to a good standard, clean and warm. Described as chintzy by mum, so dont go expecting minimalist chic.
Food at dinner was excellent as was breakfast the following morning. The busy staff dealt extremely well with a large number of guests,the manager helping out on both occasions.
Mums group enjoyed their stay so much they have already written to the manager to thank him and his staff for such a pleasant stay.

  • Stayed: January 2012, travelled with friends
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Thank Marie68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarstonFarm, General Manager at Brook Marston Farm Hotel, responded to this reviewResponded 3 August 2012

Thank you for your positive feedback.

I am really pleased your mum and her friends enjoyed their stay and there trip to see strictly.
Marston Farm is a great base for shows/exhibitions at the NIA or NEC so perhaps we will see them all back at the hotel on their next trip

I look forward to welcoming them all back in the future.

Kind Regards

Anthony Palmer
General Manager

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Reviewed 29 January 2012

Nice pleasant stay quiet due to time of year. Dinner and breakfast good. Room spacious and bathroom good size. Room could do with some pictures on the walls to brighten up :) staff friendly -

  • Stayed: January 2012
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Thank Faz57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarstonFarm, General Manager at Brook Marston Farm Hotel, responded to this reviewResponded 1 August 2012

Thank you for your feedback and positive comments about the hotel.

In relation to your comment about bedroom pictures, as rooms are decorated in the hotel we will be updating the artwork

Once again thank you for your feedback I look forward to welcoming you back to the hotel in the future.

Kind Regards

Anthony Palmer
General Manager

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Reviewed 22 January 2012

if you want a change from the usual impersonal feel overnight stay then this would tick the right box. To a higher standard than the usual in its price range, much more attention to cleanliness that the bigger places tend to be. Furniture and fittings to a better standard, and nice soft cushion to the carpet instead of it feeling like walking on cardboard. An overall feeling of oldy worldy quaint and interesting. Some nice touches with little snug areas to sit , relax and unwind infront of an open fire. Would be nice also in the summer with countryside all around etc.. if i had to make one small point it would be that the person who greeted us at reception, and then helped out during the meal, dress a bit more in fitting with her position, there is a time and place for exposing cleavage, this was neither.

  • Stayed: January 2012, travelled with family
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Thank anonCheshireUk a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarstonFarm, General Manager at Brook Marston Farm Hotel, responded to this reviewResponded 3 August 2012

Thank you for your positive feedback.

I am pleased you found the hotel and surroundings comfortable.

Further to your comment about staff uniform, I have reminded all staff male and female about the importance of presentation.

I look forward to welcoming you back to Brook Marston Farm in the future.

Kind Regards

Anthony Palmer
General Manager

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Reviewed 8 January 2012

Stayed early in December 2011 for 2-nights.

Room basic but clean with a nice size bed. Website states "sleek and stylish furnishings" but would say they were neither sleek nor stylish.

Bar service was fine and cosy set-up for a couple of beers in the evening although the Guinness ran out after the first night, not impressed.

Dining was mixed. Very happy with breakfast, nice selection to help yourself from and the full English was superb (shame no beans though). Dinner however was absolutely atrocious. Lamb Hotpot with mashed potatoes had clearly been cooked at least a day before and reheated, it was truely awful.

Not an experience I would look to repeat.

  • Stayed: December 2011, travelled on business
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1  Thank Beamygrunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarstonFarm, General Manager at Brook Marston Farm Hotel, responded to this reviewResponded 31 July 2012

Thank you for your feedback.

I was disappointed to read that you did not enjoy every aspect of your stay.

Since your stay the hotel has appointed a new head chef who has introduced some of his own ideas and influences onto our menu.

If you are in the area in the future please contact me personally so that I can arrange a preferential rate in one of our executive rooms and I promise this time we will have a plentiful supply of Guinness !!

Kind Regards

Anthony Palmer
General Manager

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Reviewed 2 January 2012

We went to stop on New Years Eve, but when we viewed the room and the hotel we didn`t stay as we were very disappointed. |The tennis court was overgrown with moss - which we noticed when we arrived. The stair carpet was threadbare. The room was extremely small. The toilet was right behind the door and you couldn`t get in the bathroom properly. The room was drafty and the bed sheets were stained, and there was a strange hair in the bed. The crockery was cheap, and the travel kettle had seen better days. There was also someone practising the piano underneath our room.

Room Tip: Don`t stop in room seven.
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  • Stayed: December 2011, travelled as a couple
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2  Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarstonFarm, General Manager at Brook Marston Farm Hotel, responded to this reviewResponded 3 August 2012

Thank you for your feedback.

Please accept my apologies that we did not meet your expectations on this occasion.

I do wish that you had taken up our offer to view another room as I am sure that this would of met with your expectations.

Thank you once again for your feedback, the points raised in relation to the decor of the hotel have been passed on to our directors and since your visit we have been busy decorating some of our bedroom stock.

Kind Regards

Anthony Palmer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Brook Marston Farm Hotel

Address: Dog Lane | Bodymoor Heath, Sutton Coldfield B76 9JD, England
Region: United Kingdom > England > West Midlands > Sutton Coldfield
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Luxury Hotel in Sutton Coldfield
Price Range: £61 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Brook Marston Farm Hotel 4*
Number of rooms: 37
Official Description (provided by the hotel):
This 17th-century farmhouse is in quiet countryside on the Birmingham, close to the M42. It has free parking, a tennis court, a restaurant and a bar. The Brook Marston Farm Hotel is less than 2 miles from the Belfry Golf Resort and 10 miles from Birmingham International Airport and the NEC (National Exhibition Centre). It was once owned by Sir Robert Peel, former Prime Minister and founder of the police force. Hotel Rooms: 37. ... more   less 
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Also Known As:
Marston Farm Sutton Coldfield
Brook Marston Farm Hotel Sutton Coldfield, West Midlands

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