We had been to this hotel for a meal before and enjoyed it,so decided to have a night there, to enjoy a break. We arrived and there was a bit of a delay in room allocation? Not sure why as they did not seem busy. Anyway we did seem to be interrupting staff gossip. Got the key, very old fashioned one , should have realized this was the start of a trip back to the 70's , we went outside to get to the room in the "" new block" across the courtyard. On entering we eventually found the stairs and it reminded us of a Blackpool Guest house that had been linked.No real feel of comfort. then we were faced by the stairs and frankly , the stair carpet was a disgrace, so worn that it could have won a threadbare carpet competition easily.The room was clean and the feel was of 1970's .It did have a flatscreen TV so that was a bit of modernity.All in all a very mediocre decor and furnishings.
Next morning we went for breakfast at 0900 and were greeted ( or rather were not greeted) by a table laid for 2 adjacent to a breakfast club meeting which was noisy and we felt we were imposing, so we moved ourselves to another table.Still no staff at all and we faced the " buffet" table with ONE slice of brown bread and 2 slices of white bread, Yogurt was off as we found when we added it to the small amount of fruit lurking in the pots . After shouting at the kitchen door a staff member arrived and asked if we wanted tea.coffee and did we want something from the kitchen, inferring that they really did not want us to have anything hot.No menue as to what was provided and we were not given any description,as to what was available so we ordered sausage with poached egg and a bacon, tomato and poached egg. We waited and there was a lot of noise from the kitchen whilst the staff discussed our poached eggs in loud voices. The female staff members seemed to think that it looked gross and said so in a loud voice . |Frankly this was the most appalling part of the appalling breakfast service I have ever endured at any hotel .You will see from my other reports I always wish to be fair in my descriptions and feel so strongly that the staff at this hotel need a good shake up or maybe a change of management.Even when we came to checkout gossip was going on on prefence to dealing with customers
- Official Description (provided by the hotel):
- This 17th-century farmhouse is in quiet countryside on the Birmingham, close to the M42. It has free parking, a tennis court, a restaurant and a bar. The Brook Marston Farm Hotel is less than 2 miles from the Belfry Golf Resort and 10 miles from Birmingham International Airport and the NEC (National Exhibition Centre). It was once owned by Sir Robert Peel, former Prime Minister and founder of the police force. Hotel Rooms: 37. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Odigeo, Booking.com, Expedia, TripOnline SA, Hotels.com, HotelsClick, getaroom.com, Ebookers, Evoline ltd, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your Brook Marston Farm Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Marston Farm Sutton Coldfield
- Brook Marston Farm Hotel Sutton Coldfield, West Midlands