Where do I start? Upon arrival it looks like a lovely country hotel, great. That's where the "great" ends. Walked into reception loaded down with bags/cases etc to be told we were upstairs (quite a trek through numerous doors, courtyards, stairs etc) but were offered no help with our bags which was poor. We reached our room and it was like walking into the 1970's. Go in the bathroom and there is a bath with the most pathetic 1970's shower attachment on the end of the taps. Why was there not a proper shower? Most people prefer showers these days and I expect more from a £100 a night room. Then I thought I would go on the internet having checked there is free Wi-Fi in the rooms but where are the log on details? I don't know but they certainly weren't in the room. (There was no breakfast info/times in the room either) I went down to reception to ask but there was no-one there, so no Wi-Fi for us then. Time to get ready for dinner (quick wash over with the hand held shower!!) Go to the bar to get a drink, 1 spirit/mixer and 1 coke - £6.50!!!!! In we walk to the dining area, looks good all set up nicely. Wait staff were polite, portions were small, starter and dessert nice but main course was disgusting (not cooked properly) and I left the lot. I was in a group and the wait staff were nowhere to be seen so I could not alert anyone to my issue, by the time the staff came back everyone had finished their main course so I could not ask for another whilst everyone else ate their dessert. £25 for that, what a rip off! Then back to our room, it was a warm night so I got my desktop fan out and where was the plug for it? There wasn't one. We had ONE plug socket in our room (two if you include the one the awful 70's brown & beige hairdryer was plugged in to) which was miles away from the bedside tables, oh and our bedside lamps didn't work either. One good point was we booked a twin room but had a queen size and a single. The queen size had a single size cover on it which someone had decided to use sideways on to try and disguise the fact. There were also two single headboards above the queen bed but they were miles apart, on the outside of the bed as though you put a new bed in but couldn't be bothered to replace the headboards so just left them there!! As we had a 3 person room why was there only ONE bottle of water and ONE biscuit? We went to bed at midnight but there were guests making a huge racket outside in the courtyard area till 2am which the staff should have seen to. Personally I enjoyed listening to everyone enjoying themselves and it didn't bother me but it should have been seen to for the sake of other guests. Just another point to show staff obviously didn't care. Bed was good, lovely and hard, pillows good too.
Breakfast - dear god. Now, this breakfast is £15 extra so I was hopeful it would be a £15 breakfast but sadly it was more like a £1.50 one. You walk in and there is a table with a good selection of juices, a couple of cereals, yoghurt etc. Then, there is plastic sliced bread and a toaster!!!! Are you kidding me? Make your own toast for £15, absolute joke. Then a self service hot breakfast, well I say hot but mine was stone cold, egg had a hard yolk and was swimming in fat and the sausages.......I give better quality ones to my dog! Self service, I have never had that in any B&B/hotel and would not complain if I was in a budget hotel but I wasn't and it certainly isn't mentioned on your website in which case I would have chosen room only. A VERY disappointing stay and I would not stay again nor would I recommend this hotel. I rate my experience as a £30 a night room not £100. I had a smashing weekend, sadly none of it was down to the hotel or the staff.
- Official Description (provided by the hotel):
- This 17th-century farmhouse is in quiet countryside on the Birmingham, close to the M42. It has free parking, a tennis court, a restaurant and a bar. The Brook Marston Farm Hotel is less than 2 miles from the Belfry Golf Resort and 10 miles from Birmingham International Airport and the NEC (National Exhibition Centre). It was once owned by Sir Robert Peel, former Prime Minister and founder of the police force. Hotel Rooms: 37. ... more less
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- Also Known As:
- Marston Farm Sutton Coldfield
- Brook Marston Farm Hotel Sutton Coldfield, West Midlands