The good points are that we were promised two rooms in a quiet part of the hotel, which we had. When I emailed to say that we were attending a funeral the reply said that both rooms had been upgraded which I really appreciated, but I was surprised that the rooms were upgrades as they were just average rooms.
Breakfast was more than adequate with plenty of choice, the slight irritation was that we spotted the porridge after we had eaten, maybe someone mentioning that there was a separate table that had porridge etc on would be handy.
Irritations were the room entry system which was a plastic card, Over 24hrs I had to change it 3 times as it would not allow us entry into our room. One receptionist said that you must not put it by your mobile phone, another receptionist said don't put it by your car key, whatever the reason when you eventually arrive at your bedroom which was a good distance from reception and then find you cannot get into your room it is not a good system and should be changed, even the cleaners admitted that this causes them constant problems.
Another irritation was how cold the pool water was, it certainly wasn't a relaxing swim and the Jacuzzi was just as cold, not ideal in the winter.
My last irritation was on the morning of the funeral, I explained to the receptionist that we were attending a funeral and would be bringing approximately 20 people back for drinks etc afterwards. I sorted a quiet corner in the lounge and asked if this was okay, I was told that this was not a problem and that the area would be reserved for our use.
When we arrived back at the hotel (cold and very wet) the area had been reserved, so we promptly seated everyone and ordered all the drinks, within 20 mins I was told that we all needed to move as we were blocking a fire exit. I did explain that it was clearly not blocked as people were using the door and we had left the walkway clear, but I was told that no we had to move so everyone had to start picking up bags/coats/drinks etc and move...ridiculous really and very inconvenient.
So although the hotel met our needs as it was only a one night stay, it is not somewhere I would return to.
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- Also Known As:
- Ramada Birmingham, Sutton Coldfield Hotel Sutton Coldfield
- Ramada Hotel Sutton Coldfield
- Ramada Sutton Coldfield
- Sutton Coldfield Ramada
- Ramada Birmingham Sutton Coldfield West Midlands