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“A very pleasant stay”

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Ramada Birmingham Sutton Coldfield
Ranked #9 of 10 Hotels in Sutton Coldfield
Crewe, United Kingdom
Level Contributor
81 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“A very pleasant stay”
Reviewed 15 June 2014

We were on a national holidays trip to Gardeners world live at the NEC, we never expect too much of the hotels as the price for the weekend is very reasonable.
We were very surprised at the quality of this hotel, it is a bizarre layout and we got totally lost finding our room.
Yes it is tired in parts but the staff are excellent, all very friendly helpful and professional.
I have food intolerances and they dealt with this very well providing me with an excellent evening meal. Breakfast was amazing, again providing gluten free bread and soya milk in the blink of an eye. Plenty of it and all very freshly cooked with something to suit everyone.
Free wifi in the lobby is a nice bonus as well.
The room was small but more comfortable than we thought it would be, very small bathroom but loads of hot water and big fluffy towels.
The dining room is beautiful and if it hadn't been raining we would of walked the grounds.
If you want a reasonable hotel with excellent service you can't go wrong.

Room Tip: This is a huge hotel and it is very confusing trying to find your room, get clear directions from re...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Achnerm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramadasutton, General Manager at Ramada Birmingham Sutton Coldfield, responded to this review, 20 June 2014
Dear Guest

Thank you for sharing your positive experience of our hotel and services during your recent stay. We are most appreciative of you taking the time to acknowledge the warmth of service and quality of food, as well as the overall comfort, and the team are greatly encouraged by your valuable feedback.

We hope that you are able to visit again, and enjoy an opportunity to view our extensive grounds, and you take the opportunity to follow us on our Facebook page.

With regards

Fiona Lockyer
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (324)
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English first
Pershore, United Kingdom
2 reviews
Reviewed 11 June 2014

Went April 2014 - Afternoon tea was fine and staff were pleasant and helpful. However the leisure facilites were some of hte worst I have experienced. Pool and jaccuzi were too cold the htoel had heating maintenance problems - i did go in but not very pleasant. Sauna and steam room was in poor condition so were the changing rooms things can be run down but need to be clean which they were not.. Wouldn't go again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Joanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramadasutton, General Manager at Ramada Birmingham Sutton Coldfield, responded to this review, 17 June 2014
Dear visitor

Thank you for recently sharing your experience from a couple of months ago, which included our leisure club and afternoon tea. I am sorry to learn the cooler temperatures we experienced for a period of time in the pool area caused discomfort, and can confirm that these have now consistently been restored to a very comfortable level above 30 degrees. Cleanliness is a priority, and the associated temperatures also caused an effect on the moisture extraction efficiency, resulting in dampness that was not ideal when outdoor footwear entered the changing rooms.

The team routinely check and address any shortfalls and I am confident any gaps have subsequently been resolved.

I note you make no mention of your afternoon tea, which I do hope was enjoyable and relaxing and we would welcome the opportunity to restore your good faith on our excellent package offer again in the future.

Yours faithfully

Fiona Lockyer
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Travellers are raving about these Sutton Coldfield hotels

Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 June 2014

very average hotel in nice location, we have stayed a few times and although there is nothing obvious to moan about there is also nothing to 'write home about'
We only used the hotel for sleep so it was ok.
To be fair we didn't use any of the leisure facilities, which may have increased our score.
Fairly clean but abit run down
Would I book again?..... Probably as the location was nice

Room Tip: If mobility is a problem request a room close to reception!!
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen1110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramadasutton, General Manager at Ramada Birmingham Sutton Coldfield, responded to this review, 17 June 2014
Dear Guest

Thank you for sharing your observations following numerous stays. Whilst we concur capital investment would be welcome, we are committed to ensuring a warm, friendly welcome with a good standard of food and matters within our control including routine maintenance and cleanliness are managed efficiently.

As you note, we offer excellent value, and you would return again in the future, which is encouraging and appreciated.

We look forward to being of service, do follow us on Facebook for our latest offers.

Yours faithfully

Fiona Lockyer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cavan
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 June 2014

I would recommend Ramada Hotel in Sutton Coldfield. We went in a group of just under forty people and they all were very impressed. I was delighted with the hotel, everyone was so friendly and helpful. It was excellent value for money. The food was delicious with home made soup.and lovely choices. It is in a lovely location on several acres of beautiful well kept grounds. The rooms were great, with very comfortable beds and they were cleaned each day. I would have no hesitation in telling people that it is a wonderful three star hotel and great value for money.

Room Tip: All rooms are excellent. Its is a quiet hotel. There was a Debs ball going on and we never heard a s...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margaret B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramadasutton, General Manager at Ramada Birmingham Sutton Coldfield, responded to this review, 10 June 2014
Dear Guest

Thank you for taking the time and trouble to note your observations following your recent stay with us along with your party, here, at Ramada Birmingham, Sutton Coldfield.

I am delighted you all had a pleasant experience, finding the facilities, staff, grounds, location and cuisine all to your liking and great value for money.

May I take this opportunity to suggest that if you choose to stay at the hotel again should you be in the area, you take a moment to follow our hotel Facebook and Twitter accounts to hear of offers, team news and community events.. Do remember you can also upgrade to an executive room, subject to availability, to guarantee lake or garden views.


Yours sincerely

Fiona Lockyer
General Manager
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Buckhurst Hill, United Kingdom
Level Contributor
103 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 5 June 2014 via mobile

Stayed here for a business trip. Nice hotel in nice location. Staff were all helpful. Has a nice restaurant and a nice bar to chill out. The room was quite big. Really nice shower, which is quite rare at hotels I find! Overall if your staying in the area would recommend staying here. Room rate was reasonable.

Stayed June 2014, travelled on business
Helpful?
Thank Tom and Anne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramadasutton, General Manager at Ramada Birmingham Sutton Coldfield, responded to this review, 10 June 2014
Dear Guest

Thank you for taking the time and trouble to note your observations following your recent business trip and stay here at Ramada Birmingham, Sutton Coldfield.

I am delighted you had a pleasant experience with us overall and found everything to your liking and would recommend us to others.
May I take this opportunity to suggest you take a moment to follow our hotel Facebook and Twitter accounts to hear of offers, team news and community events. Do remember you can also upgrade to an executive room, subject to availability, to guarantee lake or garden views

We look forward to being of service to you again in the future should you be in the area.

Yours sincerely


Fiona Lockyer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 2 June 2014 via mobile

Spend a night here whilst attending a wedding function, actually my 3rd stay at the hotel in past 2 years,

Having read a few reviews before arriving, I must say some are harsh, and some are justified,

the hotel is old, so are all the fixtures and fittings in all of the 3 rooms I've previously stayed in BUT clean none the less,
Finding room 312 is an adventure via 2 lifts and three different floors/levels but we managed!

Tea and coffee is provided, as are basic toiletries, which is a nice touch !

The function room and facilities are perfect for a wedding reception, there is no faulting that!

Breakfast is lovely!! Good selection of juices, cereals, fruits as well as a fully stocked proper English brekkie 10/10 thoughly enjoyed !!!

So in summery £65 for a double room that's clean, followed by a good breakfast is good value for money !!
I wouldn't hesitate stopping here again

Stayed June 2014, travelled as a couple
Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramadasutton, General Manager at Ramada Birmingham Sutton Coldfield, responded to this review, 3 June 2014
Dear Guest

Thank you for taking the time and trouble to note your observations following your recent stay with us here, at Ramada Birmingham, Sutton Coldfield whilst attending a wedding function and are happy to note it is your third stay in the last 2 years.

I am delighted you had a pleasant experience and found the facilities and function room perfect for the wedding reception and trust you all had a good time. I am also pleased to learn you found your guest room to your liking and thoroughly enjoyed breakfast the following morning.

May I take this opportunity to suggest that should you choose to stay at the hotel for a fourth time, you take a moment to follow our hotel Facebook and Twitter accounts to hear of offers, team news and community events. Do remember you can also upgrade to an executive room, subject to availability, to guarantee lake or garden views.


Yours sincerely

Fiona Lockyer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Birmingham Sutton Coldfield

Property: Ramada Birmingham Sutton Coldfield
Address: Penns Lane | Penns Lane Walmley, Sutton Coldfield B76 1LH, England
Region: United Kingdom > England > West Midlands > Sutton Coldfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 10 Hotels in Sutton Coldfield
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ramada Birmingham Sutton Coldfield 3*
Number of rooms: 170
Reservation Options:
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Also Known As:
Ramada Birmingham, Sutton Coldfield Hotel Sutton Coldfield
Ramada Hotel Sutton Coldfield
Ramada Sutton Coldfield
Sutton Coldfield Ramada
Ramada Birmingham Sutton Coldfield West Midlands

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