This hotel is the kind of place that makes you wish u could sleep in your car. Dated, grubby, mediocre staff. Room that was a ten min walk from reception! The food was actually ok, not mind blowing but nice enough. More
This hotel is the kind of place that makes you wish u could sleep in your car. Dated, grubby, mediocre staff. Room that was a ten min walk from reception! The food was actually ok, not mind blowing but nice enough. MoreShow less
Thank you for your comments, and we are sorry you found us to be mediocre as people. The team are genuinely disappointed on this reflection, with many having longer service and loyal dedication - we are all committed to ensuring a warm friendly and professional welcome, and any specific examples where we may have let ourselves down would be welcomed directly to our General Manager.
We work hard to ensure our hotel is clean, and whilst we concur capital investment would be welcome, we prioritise aspects within our immediate control to ensure guests experience a comfortable stay. Our menu offers an extensive range of 50 items as well as daily special dishes, and we are pleased to accommodate any dietary or personal requests where ever possible.
Thank you once again for taking the time and trouble to give your personal opinions.
I stayed here for one night with a friend, for a burlesque weekend they were running, having got a decent deal from wowcher.
On arrival, reception seemed a bit chaotic, and the hotel a bit of a maze to navigate.....
The room was decent sized, clean and basic, bathroom clean, and lots of hot water and a nice shower.
Beds were firm, but that suits some and not others.
Or deal included three course dinner, wine, cocktail and show, and the hotel gets a rating of four instead of three, for the great price it was, dinner was lovely, and the show and disco entertaining...
Breakfast was plentiful and tasty with a large window in which to enjoy (7-11am I think).
Presently surprised to find tea and coffee making facilities in room, and increasingly rare thing these days.
I only have one major complaint, and that was bad soundproofing..... banging does and drunken neighbours do not make for a peaceful nights sleep. :)
Never made it to leisure facilities, so no comment on them.
Thank you for sharing your positive experience following your stay for one of our popular burlesque evenings. The team very much appreciate your kind acknowledgement of an enjoyable evening, great breakfast, in room comfort and facilities, and good standard of cleanliness.
I am sorry to learn you were disturbed by banging doors and other guests, and have this week ordered some signage to draw resident attention to the recommendation to respect that others may be resting. We can but try!
We will shortly be announcing a further 5 burlesque dates, so keep your eyes peeled, and we hope to welcome you again.
We were on a national holidays trip to Gardeners world live at the NEC, we never expect too much of the hotels as the price for the weekend is very reasonable.
We were very surprised at the quality of this hotel, it is a bizarre layout and we got totally lost finding our room.
Yes it is tired in parts but the staff are excellent, all very friendly helpful and professional.
I have food intolerances and they dealt with this very well providing me with an excellent evening meal. Breakfast was amazing, again providing gluten free bread and soya milk in the blink of an eye. Plenty of it and all very freshly cooked with something to suit everyone.
Free wifi in the lobby is a nice bonus as well.
The room was small but more comfortable than we thought it would be, very small bathroom but loads of hot water and big fluffy towels.
The dining room is beautiful and if it hadn't been raining we would of walked the grounds.
If you want a reasonable hotel with excellent service you can't go wrong.
Thank you for sharing your positive experience of our hotel and services during your recent stay. We are most appreciative of you taking the time to acknowledge the warmth of service and quality of food, as well as the overall comfort, and the team are greatly encouraged by your valuable feedback.
We hope that you are able to visit again, and enjoy an opportunity to view our extensive grounds, and you take the opportunity to follow us on our Facebook page.
Went April 2014 - Afternoon tea was fine and staff were pleasant and helpful. However the leisure facilites were some of hte worst I have experienced. Pool and jaccuzi were too cold the htoel had heating maintenance problems - i did go in but not very pleasant. Sauna and steam room was in poor condition so were the changing rooms things can be run down but need to be clean which they were not.. Wouldn't go again.
Thank you for recently sharing your experience from a couple of months ago, which included our leisure club and afternoon tea. I am sorry to learn the cooler temperatures we experienced for a period of time in the pool area caused discomfort, and can confirm that these have now consistently been restored to a very comfortable level above 30 degrees. Cleanliness is a priority, and the associated temperatures also caused an effect on the moisture extraction efficiency, resulting in dampness that was not ideal when outdoor footwear entered the changing rooms.
The team routinely check and address any shortfalls and I am confident any gaps have subsequently been resolved.
I note you make no mention of your afternoon tea, which I do hope was enjoyable and relaxing and we would welcome the opportunity to restore your good faith on our excellent package offer again in the future.
very average hotel in nice location, we have stayed a few times and although there is nothing obvious to moan about there is also nothing to 'write home about'
We only used the hotel for sleep so it was ok.
To be fair we didn't use any of the leisure facilities, which may have increased our score.
Fairly clean but abit run down
Would I book again?..... Probably as the location was nice
Thank you for sharing your observations following numerous stays. Whilst we concur capital investment would be welcome, we are committed to ensuring a warm, friendly welcome with a good standard of food and matters within our control including routine maintenance and cleanliness are managed efficiently.
As you note, we offer excellent value, and you would return again in the future, which is encouraging and appreciated.
We look forward to being of service, do follow us on Facebook for our latest offers.