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“Great Lunch.”

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Moor Hall Hotel & Spa, BW Premier Collection
Ranked #3 of 10 Hotels in Sutton Coldfield
Certificate of Excellence
Lichfield, United Kingdom
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Great Lunch.”
5 of 5 bubbles Reviewed 24 October 2013

Called in for lunch with friends. We met over coffee in the very comfortable and warm conservatory and then had an excellent, good value lunch, followed by coffee, once again taken in the conservatory. No pressure at all to leave and all in all a good experience.
Yes we will be back.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Alandmeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 30 October 2013
The Conservatory is a lovely area to relax in, particularly at the moment with all the autumn colour of the gardens to be seen from the windows. So pleased you found your lunch to be such good value and we look forward to welcoming you back soon.
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1,545 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (291)
Date | Rating
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  • English first
  • German first
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  • Spanish first
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English first
Walsall, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 24 October 2013

I visited moor hall with my family as a treat for afternoon tea. On arrival the grounds are beautiful and the hotel well maintained. Very grand looking and pleasant reception staff. I have to say though that afternoon was pretty standard. I've been to many other places for afternoon tea and this would be toward the bottom of my list for service and variety. I'd recommend that managers of Moor Hall look at offering a choice of teas, including fresh leaf teas as in my opinion it's little differences like that which set venues above the rest and make it a more memorable experience. At the moment you just get a pot of tea (with standard tea bags) or coffee if requested. Sandwiches were ok but only 2 small squares per person served, and approx 2 - 3 little cakes each. For £15 that didn't seem like much food to me. We did have to keep gaining the waitresses attention for more milk, sugar etc so I'd say they could've been a lot more attentive, although pleasant enough. On the whole it doesn't compare to others who offer a better experience for the snme price, if it's just afternoon tea you want I'd go elsewhere.

  • Stayed September 2013
    • Location
    • Cleanliness
Helpful?
Thank reviewtoakill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 31 October 2013
Thank you for taking the time to provide your review. Whilst we currently include a selection of five different sandwiches with our afternoon tea, we are constantly looking at ways to improve our service and are about to introduce loose leaf tea. Your comments are much appreciated and will be discussed as part of these improvements. We hope to welcome you back soon.
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Birmingham, United Kingdom
1 review
5 of 5 bubbles Reviewed 23 October 2013

Upon arrival we were greeted by welcoming staff at reception and room was ready! The room was charming with a nice bottle of wine and chocolates waiting for us. We used the lounge bar and spa facilities straight away which we're excellent! We ate in the oak room restaurant and the food was out of this world. To say we were impressed was an understatement. We will definitely be staying again soon!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eadesyC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 30 October 2013
A warm welcome and excellent customer service are very important to us at Moor Hall. We like our guests to feel relaxed from the moment they walk through the door and I was delighted to hear how much you enjoyed your stay. We all look forward to seeing you again soon.
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Birmingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 22 October 2013

After trying the Spa Afternoon Tea offer in the Summer I went again with my cousin, who is of a like mind about having spa deals, on 20th October 2013 for the overnight stay at Moor Hall which included the use of the Spa from 3pm on arrival and up to 11am on the next day of check out. The stay went beyond our expectations for the cost. How they can do all of the excellent room, food and the massage and use of the Spa facilities I will never know! It is a must for anyone who wishes to have a relaxing day away from running their busy lives and work (if they can get the Monday off). Even after handing in the keys to our very comfortable 3/4 bed x 2 in the bedroom which had en-suite and all the facilities like flat screen TV, all tea/coffee and mini-bar we were not rushed out of the hotel at all - sitting in the Conservatory reading the paper and taking a cup of tea from the bar. Of which, we both had a considerably enjoyable bar meal for a very reasonable price, before we checked in on the day of arrival. Really wished we had not though because the 3 course carvery on the evening was more than filling; and then we had the full English breakfast, plus other breakfast foods, in the morning so we were really thinking that the spa needed to be used to work off all the food before we left. The staff, both in Reception and the Country Kitchen were very keen to help in any way and really friendly. Highly recommend this break to anyone who needs to be pampered and feel relaxed again. Wonderful setting as well - grounds immaculate even though it poured down with rain they looked good. Customer service excellent.. Definitely going again.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Kath L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 30 October 2013
It was so kind of you to provide this wonderful review and to hear how you found your stay to be such excellent value for money. Your comments have been passed onto the team and we all look forward to welcoming you back to Moor Hall next time you are able to visit.
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Eastbourne, United Kingdom
1 review
5 of 5 bubbles Reviewed 22 October 2013

Thank you Moor Hall for a wonderful couple of days. The service from all staff was exceptional , professional but very friendly, throughout our stay. In between completing our business plans we were able to enjoy good quality and reasonably priced dinner in the country kitchen and would certainly recommend afternoon tea served by Connie who anticipated our every need and kept the tea flowing. We didn't have time to try the leisure facilities so will definitely have to plan a return trip.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Lynette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 30 October 2013
What a fabulous review, thank you. It was our pleasure to look after you during your business planning weekend and we were pleased to hear how much you enjoyed your stay. We do hope you will visit us again soon and hopefully have time to enjoy the leisure facilities.
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Birmingham, United Kingdom
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 22 October 2013

Room was very nice and clean and meal was excellent in the Oak room resturant. We upgraded to a superior room for an extra £10 which gave us a slightly bigger room but the bed was still a double, it would be nice if the upgraded rooms had King Size beds.

We have stayed before here and eaten at the restraunt with friends as it is not far from where we live. The resturant is very nice for that special meal with someone or a group of friends.

But it was a lovelly stay and look forward to doing again soon.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Nigel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 25 October 2013
Thank you for this wonderful review. We were pleased to hear how much you enjoyed your stay and hope you will be able to visit us again soon.
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Truro, England, United Kingdom
Level Contributor
198 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 bubbles Reviewed 21 October 2013

As it was so poor last time we were offered an upgrade if we were to stay there again.
It is near where we work so we give it another try and it certainly was better than the previous visits, but still not faultless . . . and we believe for an hotel that claims to be of such quality simple things like condiments on the room service tray and correct cutlery - not dessert knives and forks for a dinner . . . should be accomplished easily.

Not sure if we will re--visit. Our costs are paid by the NHS and it doesn't feel right to pay for an upgraded room, but our experience of standard rooms is not good.

Warm pool . . . and the porter worked very hard to make everything OK.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelling_Trainers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 25 October 2013
Thank you for taking the time to provide your review and I was sorry to hear that we did not meet your expectations on this occasion. I will certainly be speaking to our Duty Manager about your room service tray to ensure further staff training is undertaken. I do hope you will come back and visit us again when you will be assured of our best attention.
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Additional Information about Moor Hall Hotel & Spa, BW Premier Collection

Property: Moor Hall Hotel & Spa, BW Premier Collection
Address: Moor Hall Golf Club Moor Hall Drive | Four Oaks, Sutton Coldfield B75 6LN, England
Region: United Kingdom > England > West Midlands > Sutton Coldfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sutton Coldfield
#3 Luxury Hotel in Sutton Coldfield
#3 Romantic Hotel in Sutton Coldfield
#3 Family Hotel in Sutton Coldfield
Price Range (Based on Average Rates): £
Hotel Class:4 star — Moor Hall Hotel & Spa, BW Premier Collection 4*
Number of rooms: 83
Official Description (provided by the hotel):
Moor Hall Hotel & Spa is a four star country house hotel set in parkland, yet within easy reach of Birmingham. A 2015 Certificate of Excellence winner! ... more   less 
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Also Known As:
Best Western Premier Moor Hall Hotel And Spa
Best Western Premier Moor Hall Hotel Sutton Coldfield
Best Western Sutton Coldfield
Sutton Coldfield Best Western
Moor Hall Hotel & Spa, BW Premier Collection Sutton Coldfield, West Midlands

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