On booking the hotel via the Best western site we went for the BB&E deal which gave us one night in the Oak room and one in the country kitchen. I received an email with table bookings that were at time not suitable for us so I replied asking if we coud have some new times which i requested as this was a couple of months in advance I forgot all about it.
On check in the first thing we were told was that we had been upgraded to a feature room(+) which was nice and whe I asked we foud out that the resturaunt bookings had not been changed(-) and the Oak room one could not be changed(-) but the country kitchen would could be(+). We were then told that or upgraded room was not yet ready but if we would like to wait in the lounge we could have a free tea or coffee (+) After an hour I went to check and still room(-) after another 45 mins we were told the room was ready we were also given a free bottle of wine(+)
The food and service in the Oak room was worthy of any 5* hotel (+)
Next day we ordered tea and scones in thhe lounge and a couple of glasses of fiz. The wine and tea arrived but after half an hour still no scones(-) The waitress noticed and replaced the tea topped up the wine then cased the scones which arrived and were fresh from the oven and tasted great (+).
when we arrived at the country Kitchen we were tod tat our resivation had not been changed and we were an hour early (-) but the staff found us a table without fuss(+). The food in the country kitchen is limited in choice and is well cooked but is out classed in every way by the Oak room which is a shame.
Overall all of the negitives are ruled out by how well the staff reacted.
- Official Description (provided by the hotel):
- Moor Hall Hotel & Spa is a four star country house hotel set in parkland, yet within easy reach of Birmingham. A 2015 Certificate of Excellence winner! ... more less
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- Also Known As:
- Best Western Premier Moor Hall Hotel And Spa
- Best Western Premier Moor Hall Hotel Sutton Coldfield
- Best Western Sutton Coldfield
- Sutton Coldfield Best Western
- Moor Hall Hotel & Spa, BW Premier Collection Sutton Coldfield, West Midlands