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“over night treat”

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Moor Hall Hotel & Spa, BW Premier Collection
Ranked #3 of 10 Hotels in Sutton Coldfield
Certificate of Excellence
Walsall, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“over night treat”
Reviewed 13 April 2014

this hotel was very clean and the room excellent but we were down graded to the country kitchen as we wanted to eat early as stated in our email to them in the Oak Room . The meal was appalling I did tell the waitress but nothing came of it .I would not have paid £16 50 the asking price for the meal we was allowed our drinks paid for but even this did not come up to the £26 each we were allowed in our £149 each deal We have booked another of your hotels in May and hope this is better.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 122Diane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 16 April 2014
Thank you for taking the time to provide your review and I was pleased to hear how much you liked your room, but hope you will accept my sincere apologies that your meal did not meet your expectations. At Moor Hall we pride ourselves on offering our guests a consistently high standard of quality at all times and I have therefore passed your comments to Chef as clearly this should not have been your experience.
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Rating summary
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Traveller tips help you choose the right room.   Room tips (301)
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English first
Birmingham, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 April 2014

We booked this hotel 10 years ago for a wedding anniversary celebration and were very pleased.
This time the hotel was even better.. my parents were celebrating 60 years of marriage and we managed to surprise them with a visit from relatives that live abroad.
It all went to plan and the hotel staff were very helpful and contributed to the success of the celebration.
The food was good - the rooms were very good and all in all I have only positive things to say about the hotel. WE WILL BE BACK!

  • Stayed March 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with this hotel

Helpful?
Thank JanB38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 15 April 2014
It was lovely to welcome you back to Moor Hall and a pleasure to be part of such a special occasion. I was pleased to hear you all had such a wonderful time and look forward to seeing you again soon.
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London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 April 2014

Excellent hotel, with friendly, helpful staff. Rooms were very clean, comfortable and reasonably priced and the breakfast was lovely. We arrived early and the staff prepared our rooms especially. Most considerate. I highly recommended a stay at Moor Hall

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 15 April 2014
What a fabulous review! Thank you for these wonderful comments and I do hope you will be able to visit us again when you are next in the area.
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York, United Kingdom
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 8 April 2014

The big plus of this hotel is the location in a private estate on a beautiful golf course(be careful though as the golf club is not owned by the hotel so you need to book separately).We only stayed for a Sat night but paid £98 for a double room(adequate with a newly refurbished bathroom),dinner,breakfast and free wifi for 2 people(booked on hotel website).There is also a nice spa,pool and fitness centre which we had free access to.Cannot fault anything about this place and for the money it was a steal.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndrewS186346
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 10 April 2014
I was pleased to hear you enjoyed your stay with us and that you found us to be value for money. I do hope you will be able to visit us again soon and it is worth keeping an eye on our website for the many special offers we advertise.
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Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 April 2014 via mobile

What a lovely place to stay, lots of little rooms with comphy seating and open fires. Bar area well managed, food very nice both for lunch and tea. We ate in the Country Kitchen both nights and were not disappointed. Bedrooms spacious and very clean with nice extras. Spa is lovely too if you would like a treatment book before you go as it does get busy. Free robes and slippers to use. Free wifi a bonus. Set within the grounds a golf course and the hotel has a 3 mile walk that you can go on although takes you through a housing estate. A short ride away is Sutton Coldfield which has a main high street with all the well known shops.
All in all a very pleasant stay and would go back back again

Stayed April 2014, travelled with friends
Helpful?
Thank bellybuttons4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 11 April 2014
So pleased to hear you enjoyed your stay with us and that you had the opportunity to explore the area. There is so much to do here for a great weekend getaway, with the Spa and Leisure facilities to enjoy, garden walks, relaxing in the hotel, and of course excellent food. I do hope you will be able to visit us again soon.
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Reading
Level Contributor
308 reviews
171 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed 7 April 2014

Just returned from a very good 2 night stay at this hotel. We booked it through Secret escapes and it was quite a good deal. We were in Room 291 which was in the conservatory area, but on the 2nd floor with views over the attractive grounds.
The room was spacious, traditionally furnished. The bed was comfy, there was a seating area with a small sofa and a chair. Usual TV, Mini bar, safe, Tea and Coffee making facilities. The bathroom looked like it had been refurbished and was clean. Good sized P shaped bath with shower.
Breakfast was good. It was buffet with hot and cold items. Cereals, pastries, fruit etc. Service was good,We found all the staff to be helpful and friendly.
There is a very nice pool and spa area which we used, but it does get busy as it's open to non residents too.
All in all a very good stay and I would certainly recommend this hotel.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank larnerdarren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 10 April 2014
Thank you for this lovely review and it was great to hear you had such a good time. Hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Moor Hall Hotel & Spa, BW Premier Collection

Property: Moor Hall Hotel & Spa, BW Premier Collection
Address: Moor Hall Drive | Four Oaks, Sutton Coldfield B75 6LN, England
Region: United Kingdom > England > West Midlands > Sutton Coldfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sutton Coldfield
#3 Family Hotel in Sutton Coldfield
#3 Romantic Hotel in Sutton Coldfield
#3 Luxury Hotel in Sutton Coldfield
Price Range (Based on Average Rates): £
Hotel Class:4 star — Moor Hall Hotel & Spa, BW Premier Collection 4*
Number of rooms: 83
Official Description (provided by the hotel):
Moor Hall Hotel & Spa is a four star country house hotel set in parkland, yet within easy reach of Birmingham. A 2015 Certificate of Excellence winner! ... more   less 
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Also Known As:
Best Western Premier Moor Hall Hotel And Spa
Best Western Premier Moor Hall Hotel Sutton Coldfield
Best Western Sutton Coldfield
Sutton Coldfield Best Western
Moor Hall Hotel & Spa, BW Premier Collection Sutton Coldfield, West Midlands

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