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“Terrible from beginning to end.” 2 of 5 bubbles
Review of Moor Hall Hotel & Spa, BW Premier Collection

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Moor Hall Hotel & Spa, BW Premier Collection
Ranked #3 of 10 Hotels in Sutton Coldfield
Certificate of Excellence
Ludlow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Terrible from beginning to end.”
2 of 5 bubbles Reviewed 20 April 2014

When we checked in we had 4 rooms booked, they told us there was only 3 until we showed them the confirmation letter, none of our (standard) rooms had shampoo or shower gel, we were told that we only had standard rooms and they weren't included. then they mixed up our double and single rooms so everyone had to swap around after getting settled. The food was equally as bad with both breakfast and our evening meals being barely edible causing us to have to call the manauger to remove the mouldy rasberry jellies and dry crumbly cheese plate.

  • Stayed April 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank J0ne5y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 29 April 2014
I was sorry to hear of the problems you experienced during your recent stay with us as this is certainly not the usual excellent standard of Moor Hall. I have discussed all your comments with the relevant Heads of Department to ensure these problems cannot happen in the future and do hope you will accept my sincere apologies. Hope you will be able to visit us again when you are next in the area.
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1,489 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (282)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Birmingham, United Kingdom
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 19 April 2014 via mobile

Stayed here with my friend and teenage daughter.
The spa facilities were lovely and clean,but the back treatment me and my daughter recieved was cut short by ten minutes because the beauticians were eager to get out if work as it was near the end of the day,I was appalled by this and we put in a complaint as we had paid good money to stay on a spa break here you don't expect to be ripped off!thankfully the manageress sorted the complaint ASAP and we got a further treatment that day.
The grounds were beautiful it was lovely to be able to dine outside at lunchtime in the sun.
The carvery was delicious on the evening and the desserts were nice to.
Our bedroom was decorated well with all amenities.
I've given the hotel a 4/5 purely because of the slackness with our treatments.
Not sure we would do a spa break. Here again as would be worried the spa treatments would be cut short again .

Stayed September 2013, travelled as a couple
Helpful?
1 Thank Ella12131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 23 April 2014
Pleased to hear you enjoyed your stay at the hotel but I do hope you will accept my sincere apologies for the problems you experienced with your Spa treatments as this is certainly not the usual high standard of our Leisure Club & Spa. I do hope you will come back and see us again soon when you can be assured of our best attention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 15 April 2014

Moor Hall is definitely set up to cater for Weddings and Golf than a hotel in a wealthy area, My wife and I went for a romantic break, first one alone since the birth of our boy so location in case of an emergency was key.
Spa area I.e changing facilities and reception is tierd and dated.
Wine at the bar had to go back tasted awful and was warm went back for a replacement.
Ordered a bottle of Prosecco with dinner but no Prosecco, really.
The room was nice, but you could here doors from other rooms continuously closing, music from the wedding very annoying.

  • Stayed April 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MrandMrsRHall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 24 April 2014
I was sorry to hear that your stay did not totally meet your expectations as at Moor Hall a great customer experience is so important to us. Thank you for your feedback as by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guildford, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

My husband and I stayed at Moor Hall two weeks ago, we were visiting our son who has been relocated. From checking in to departure nothing was too much trouble for any of the staff, our room was lovely (72), warm and comfortable. Unfortunately I was poorly so unable to use the spa but look forward to making good use of it another time. Special thanks to Connie she was so lovely (your very own Mrs Overall!) , she made our morning coffee very special. Look forward to coming again.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Votierjude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 23 April 2014
First of all I do hope you are feeling better now. Thank you for choosing to stay at Moor Hall and I was pleased to hear how much you enjoyed your stay. We look forward to welcoming you back next time you are in the area.
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Birmingham, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 15 April 2014

Great Hotel. Stayed overnight after a function. Special rate for the room was good. Room was well furnished, clean and tidy. Breakfast was very good hot and plenty. Staff very friendly and very helpful.

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank 035ken139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 23 April 2014
Thank you for letting us know how much you enjoyed your stay and your kind comments have been passed onto the team. Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

Just used it for a op over evening after bash at next door golf club
It suited us to a Tee!
Reception excellent and quick and rom spacious and well appointed
Car parking staff were exceptionally helpful

Room Tip: We needed one close to a lift BUT were given one on ground floor near door to reception Absolutely...
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 23 April 2014
Thank you for your kind comments and I do hope you will stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 April 2014

What a wonderful hotel. My husband and I have stayed at Moor Hall several times for business purposes and had not really experienced it fully. However we decided to stay one night with the children, just so they could experience same hotel. The staff were attentive but not overly so and the food was just right, bedroom reasonably priced and spacious, clean and very comfortable.Best thing was lack of noise! Children absolutely loved the hotel grounds and spent quite some time in the leisure pool. Would definately recommend to all.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank A A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 17 April 2014
It was lovely to welcome you back to Moor Hall and I was pleased to hear you enjoyed your stay with the family. The grounds are fabulous for the children to explore and I hope you managed to visit the sunken garden. We look forward to welcome you back next time you are able to visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Moor Hall Hotel & Spa, BW Premier Collection

Property: Moor Hall Hotel & Spa, BW Premier Collection
Address: Moor Hall Golf Club Moor Hall Drive | Four Oaks, Sutton Coldfield B75 6LN, England
Region: United Kingdom > England > West Midlands > Sutton Coldfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sutton Coldfield
#3 Luxury Hotel in Sutton Coldfield
#3 Family Hotel in Sutton Coldfield
#3 Romantic Hotel in Sutton Coldfield
Price Range (Based on Average Rates): £
Hotel Class:4 star — Moor Hall Hotel & Spa, BW Premier Collection 4*
Number of rooms: 83
Official Description (provided by the hotel):
Moor Hall Hotel & Spa is a four star country house hotel set in parkland, yet within easy reach of Birmingham. A 2015 Certificate of Excellence winner! ... more   less 
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Also Known As:
Best Western Premier Moor Hall Hotel And Spa
Best Western Premier Moor Hall Hotel Sutton Coldfield
Best Western Sutton Coldfield
Sutton Coldfield Best Western
Moor Hall Hotel & Spa, BW Premier Collection Sutton Coldfield, West Midlands

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