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“Short break”

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Moor Hall Hotel & Spa, BW Premier Collection
Ranked #3 of 10 Hotels in Sutton Coldfield
Certificate of Excellence
Reviewed 21 April 2014

A very good hotel set in a quiet location. Room of a good standard. The dining was good but our only option for dinner (Sunday evening) was a fixed price for three courses whether you wanted them or not. All the staff were very attentive and polite. Pool was very good, but as with a lot of this type, it doesn't take much to be crowded. Didn't really affect our enjoyment and our 9 year old thoroughly approved. Would definitely go back if we wanted to visit the area again.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with this hotel
Thank enshe17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this reviewResponded 23 April 2014

Thank you for this lovely review and I was pleased to hear how much you enjoyed your short break. I do hope you will be able to come back and see us again when you are next in the area.

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1,230 - 1,236 of 1,782 reviews

Reviewed 21 April 2014

Booked this 'romantic spa weekend' after researching hotel on internet. Sounded lovely, but the reality was a big let down. We would not call what we received as either 4 star or premier at all. Far too many mistakes to list as would end up writing an essay. In short, from arriving to the room we booked ' being unavailable', everything was a bit tatty, the bathrooms very old, tired and grubby, the service seemed haphazard, especially at breakfast, and they didn't seem to be able to sort anything we asked for. We gave up trying. We were not impressed. Way overpriced for what we got. In a lovely setting, building beautiful, and should be good, but does not deliver on it's advertising.

  • Stayed: April 2014, travelled as a couple
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1  Thank Sam m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this reviewResponded 29 April 2014

Please accept my sincere apologies that your recent stay did not meet your expectations as excellent quality and customer service are so important to us. I will be discussing your comments at our management meeting as we take all feedback on board to ensure we make improvements where necessary to create a superior experience for you and other guests in the future. I do hope you will be able to stay with us again soon when you can be assured of our best attention.

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Reviewed 20 April 2014

When we checked in we had 4 rooms booked, they told us there was only 3 until we showed them the confirmation letter, none of our (standard) rooms had shampoo or shower gel, we were told that we only had standard rooms and they weren't included. then they mixed up our double and single rooms so everyone had to swap around after getting settled. The food was equally as bad with both breakfast and our evening meals being barely edible causing us to have to call the manauger to remove the mouldy rasberry jellies and dry crumbly cheese plate.

  • Stayed: April 2014, travelled on business
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1  Thank J0ne5y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this reviewResponded 29 April 2014

I was sorry to hear of the problems you experienced during your recent stay with us as this is certainly not the usual excellent standard of Moor Hall. I have discussed all your comments with the relevant Heads of Department to ensure these problems cannot happen in the future and do hope you will accept my sincere apologies. Hope you will be able to visit us again when you are next in the area.

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Reviewed 19 April 2014 via mobile

Stayed here with my friend and teenage daughter.
The spa facilities were lovely and clean,but the back treatment me and my daughter recieved was cut short by ten minutes because the beauticians were eager to get out if work as it was near the end of the day,I was appalled by this and we put in a complaint as we had paid good money to stay on a spa break here you don't expect to be ripped off!thankfully the manageress sorted the complaint ASAP and we got a further treatment that day.
The grounds were beautiful it was lovely to be able to dine outside at lunchtime in the sun.
The carvery was delicious on the evening and the desserts were nice to.
Our bedroom was decorated well with all amenities.
I've given the hotel a 4/5 purely because of the slackness with our treatments.
Not sure we would do a spa break. Here again as would be worried the spa treatments would be cut short again .

Stayed: September 2013, travelled as a couple
1  Thank Ella12131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this reviewResponded 23 April 2014

Pleased to hear you enjoyed your stay at the hotel but I do hope you will accept my sincere apologies for the problems you experienced with your Spa treatments as this is certainly not the usual high standard of our Leisure Club & Spa. I do hope you will come back and see us again soon when you can be assured of our best attention.

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Reviewed 15 April 2014

Moor Hall is definitely set up to cater for Weddings and Golf than a hotel in a wealthy area, My wife and I went for a romantic break, first one alone since the birth of our boy so location in case of an emergency was key.
Spa area I.e changing facilities and reception is tierd and dated.
Wine at the bar had to go back tasted awful and was warm went back for a replacement.
Ordered a bottle of Prosecco with dinner but no Prosecco, really.
The room was nice, but you could here doors from other rooms continuously closing, music from the wedding very annoying.

  • Stayed: April 2014
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Thank MrandMrsRHall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this reviewResponded 24 April 2014

I was sorry to hear that your stay did not totally meet your expectations as at Moor Hall a great customer experience is so important to us. Thank you for your feedback as by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Hope to see you again soon.

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Reviewed 15 April 2014

My husband and I stayed at Moor Hall two weeks ago, we were visiting our son who has been relocated. From checking in to departure nothing was too much trouble for any of the staff, our room was lovely (72), warm and comfortable. Unfortunately I was poorly so unable to use the spa but look forward to making good use of it another time. Special thanks to Connie she was so lovely (your very own Mrs Overall!) , she made our morning coffee very special. Look forward to coming again.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Votierjude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this reviewResponded 23 April 2014

First of all I do hope you are feeling better now. Thank you for choosing to stay at Moor Hall and I was pleased to hear how much you enjoyed your stay. We look forward to welcoming you back next time you are in the area.

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Reviewed 15 April 2014

Great Hotel. Stayed overnight after a function. Special rate for the room was good. Room was well furnished, clean and tidy. Breakfast was very good hot and plenty. Staff very friendly and very helpful.

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank 035ken139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this reviewResponded 23 April 2014

Thank you for letting us know how much you enjoyed your stay and your kind comments have been passed onto the team. Hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Moor Hall Hotel & Spa, BW Premier Collection

Address: Moor Hall Drive | Four Oaks, Sutton Coldfield B75 6LN, England
Region: United Kingdom > England > West Midlands > Sutton Coldfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sutton Coldfield
#2 Family Hotel in Sutton Coldfield
#3 Romantic Hotel in Sutton Coldfield
#3 Luxury Hotel in Sutton Coldfield
Price Range: £68 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moor Hall Hotel & Spa, BW Premier Collection 4*
Number of rooms: 83
Official Description (provided by the hotel):
Moor Hall Hotel & Spa is a four star country house hotel set in parkland, yet within easy reach of Birmingham. A 2015 Certificate of Excellence winner! ... more   less 
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Also Known As:
Best Western Premier Moor Hall Hotel Sutton Coldfield
Best Western Premier Moor Hall Hotel And Spa
Best Western Sutton Coldfield
Sutton Coldfield Best Western
Moor Hall Hotel & Spa, BW Premier Collection Sutton Coldfield, West Midlands

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