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“Lovely weekend break relaxing by pool”

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Moor Hall Hotel & Spa, BW Premier Collection
Ranked #3 of 10 Hotels in Sutton Coldfield
Certificate of Excellence
Blackburn, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
“Lovely weekend break relaxing by pool”
4 of 5 bubbles Reviewed 13 May 2014

Lovely hotel, rooms well equipped and spotlessly clean. Staff friendly and helpful. Ideally located for a relaxing day in spa but also not too far to venture into Birmingham. Will definitely be back for another visit.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pb2712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 27 June 2014
What a fabulous review, thank you. So pleased you enjoyed your stay and look forward to seeing you when you are next able to visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,544 reviews from our community

Traveller rating
    795
    412
    214
    83
    40
See reviews for
324
519
40
255
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (290)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Staffordshire, United Kingdom
Level Contributor
69 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 13 May 2014

I was one of a group of 15 who went here for afternoon tea. The buildings and grounds are beautiful and I had high expectations of tea. I am afraid I was rather disappointed with the food. The sandwiches were very basic and the cakes were plain. There was a wedding taking place at the same time and the staff were obviously busy but the service could have been improved. Having been to lots of Afternoon Teas I think much nicer ones can be found not to far away, and not so expensive either.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Choccie_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 27 June 2014
Thank you for taking the time to provide your review and please accept my sincere apologies that your afternoon tea experience did not meet your expectations. I have spoken to Chef and the Restaurant Manager about the points you have raised to ensure our standards of excellent quality and service are adhered to. I do hope you will be able to visit us again in the future when you can be assured of our best attention.
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Birmingham
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 13 May 2014 via mobile

I was given a Spa Day with one treatment as a Christmas present but did not take it until May. This was my first visit to a Spa and was a great introduction. All the staff were very friendly, helpful and welcoming. The lunch was delicious, everywhere was spotless. I took part in an exercise class, used the gym, pool and jacuzzi as well as relaxing in the quiet room and having a beauty treatment. A really enjoyable day.

Stayed May 2014, travelled solo
Helpful?
Thank Italiaphile_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 27 June 2014
Really pleased you enjoyed your Spa Day and hope you will be able to visit us for many more in the future. Thank you for your lovely comments which have been passed onto the team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worthing, United Kingdom
1 review
5 of 5 bubbles Reviewed 13 May 2014

Stayed for a wedding. Was really impressed when we arrived at the beauty of the place and surroundings. Would definitely go again for a mini break and make use of the spa services and possibly the beauty treatments they offer. Really good value for money and their breakfast was amazing!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luisa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 27 June 2014
So pleased to hear you enjoyed your stay and found us to be such good value for money. Chef was really pleased with your comments about breakfast and we all look forward to seeing you when you are next able to visit.
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Birmingham
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

Stayed here a few times now....clean place, good food, staff friendly and efficient. Spa is excellent, rooms good, breakfast includes black pudding which is terribly bad for you but as they say you only live once!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank stevedurham2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 27 June 2014
It was a pleasure to welcome you back to Moor Hall and I was pleased to hear that once again you thoroughly enjoyed your stay, and the black pudding!
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Birmingham, United Kingdom
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 8 May 2014

The grounds as you arrive are very well tended and look great, then at the hotel, the first impression is a bit mixed with a combination of old and new. Once inside the impression improves with a very old world feel while being very clean and tidy, the warm welcome from reception also really helps.
Dinner had been pre-booked for us and reception asked us to confirm this, which was useful so we knew what we were doing and where to go.
The journey through to the hotel was typical of this sort of hotel, through a bit of a maze of corridors, but very easy to find. And I have to say, the room was great, very clean, a lot of space, nice fixtures and fittings, the sofa in the living room area could do with being replaced, but it wasn't bad at all really. The bathroom was amazing, it alone was larger than most hotels rooms, it was also very clean, with very nice soft white towels.
The food in the restaurant for both dinner and breakfast was up to a very good standard and service was brilliant, as if nothing would have been too much trouble.
I'd certainly recoment this hotel, other than younger couples, it's for more a more relaxed audience.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JezN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 27 June 2014
What a fabulous review and recommendation, thank you. I was pleased to hear you enjoyed your Moor Hall experience and look forward t o welcoming you back when you are next able to visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
5 of 5 bubbles Reviewed 7 May 2014

Being Canadian I travel a lot through out Canada and the U.S. I normally try to pick a Best western but as you know standards can vary from one to another. Yours without any doubt is the finest best Western that I have stayed in. From arrival and your excellent counter staff,through to the servers in your bar and breakfast restaurant the following morning. A very enjoyable experience.and your N.American franchise/owners could learn a lot from your very high standards.

Room Tip: This Best Western will be an eye opener to North American visitors. Everything about our stay was wa...
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank IanMiller2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 27 June 2014
It was a pleasure to welcome you to our hotel and I was pleased to hear how much you enjoyed your stay as at Moor Hall we pride ourselves on offering our guests a consistently high standard of quality and service at all times. I do hope you will visit us again when you are next in the UK.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Moor Hall Hotel & Spa, BW Premier Collection

Property: Moor Hall Hotel & Spa, BW Premier Collection
Address: Moor Hall Golf Club Moor Hall Drive | Four Oaks, Sutton Coldfield B75 6LN, England
Region: United Kingdom > England > West Midlands > Sutton Coldfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sutton Coldfield
#3 Romantic Hotel in Sutton Coldfield
#3 Family Hotel in Sutton Coldfield
#3 Luxury Hotel in Sutton Coldfield
Price Range (Based on Average Rates): £
Hotel Class:4 star — Moor Hall Hotel & Spa, BW Premier Collection 4*
Number of rooms: 83
Official Description (provided by the hotel):
Moor Hall Hotel & Spa is a four star country house hotel set in parkland, yet within easy reach of Birmingham. A 2015 Certificate of Excellence winner! ... more   less 
Reservation Options:
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Also Known As:
Best Western Premier Moor Hall Hotel And Spa
Best Western Premier Moor Hall Hotel Sutton Coldfield
Best Western Sutton Coldfield
Sutton Coldfield Best Western
Moor Hall Hotel & Spa, BW Premier Collection Sutton Coldfield, West Midlands

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