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“Excellent Hotel and Friendly Staff”

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Moor Hall Hotel & Spa, BW Premier Collection
Ranked #3 of 10 Hotels in Sutton Coldfield
Certificate of Excellence
Reviewed 8 June 2014

We have stayed at this hotel on many occasions. This time we stayed for one night on the Stay and Dine Offer which is very good value. We upgraded to a superior room which was lovely and spacious with views overlooking the grounds. Our meal in the Oak Room was delicious, we chose the roast of the day. Breakfast was excellent with plenty to choose from. The staff are friendly and helpful. It was a very enjoyable stay.

Room Tip: It's worth booking a superior room.
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  • Stayed: June 2014, travelled as a couple
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Thank Janice F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this reviewResponded 10 June 2014

It was a pleasure to welcome you back to Moor Hall and thank you for your lovely comments. The Stay and Dine package is very popular as it offers such good value for money and I was pleased to hear how much you enjoyed the whole experience. Hope you will be able to visit us again soon.

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1,153 - 1,159 of 1,768 reviews

Reviewed 8 June 2014

Had pre-booked afternoon tea as a surprise for my wife's birthday a fact I had put on the booking.
Firstly the place and the food itself was lovely and cannot be faulted.
The service was not as good,now this may have been due to the fact it was very busy.
We were asked when we arrived if we wanted tea or coffee,when we said tea,he went away without asking what kind of tea we wanted and brought back tea with tea bags in.No one came around asking if we were alright,or if we wanted anything else.
Eventually we managed to get hold of a waitress and asked for more tea,she whisked the pot away without asking if we wanted anything different,although we had heard her ask another table this.
Also no one mentioned it was my wife's birthday or put a candle in one of the cakes,like other venues have.Again this may be different on a less busy day.
I do accept that the other venues that do this and the extra touches I have mentioned cost more than this venue charges.
Overall very nice,but perhaps the service and extra touches could be looked at.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Service
Thank binky337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this reviewResponded 10 June 2014

It was kind of you to take the time to provide your review and I was pleased to hear you enjoyed the afternoon tea provided, but I do hope you will accept my sincere apologies for the quality of service you received on the day. At Moor Hall we pride ourselves on offering excellent customer service at all times and I was so sorry to hear we did not meet our usual standard when you visited us. I have discussed your comments with the Bar Supervisor and arranged further staff training to ensure this cannot happen again. We all look forward to welcoming you back when you are next able to visit and when you can be assured of our best attention.

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Reviewed 6 June 2014 via mobile

Purchased a travelzoo spa deal for moor hall spa.. Great value for money.
On arrival hot drink with strawberries & shortbread. Slight blip with the milk as it had gone off completely (like cottage cheese) which hadn't been spotted by waitress.
Had full use of spa facilities & the deal included a 25 min massage.
We treated ourselves to lunch which was brought to us in the quiet room of the spa area.. Loverly table set for two overlooking the grounds.
Would def recommed & would return

Stayed: June 2014, travelled with friends
1  Thank mychelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this reviewResponded 10 June 2014

The Spa deal is great value for money and I was pleased to hear you had such a lovely time. Hope to welcome you back again soon.

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Reviewed 5 June 2014

This hotel is excellent! The staff in all areas; reception, bar, restaurant are helpful and customer focused. The room was fine and enabled me to relax after a hard day at work. Breakfast was excellent and the Carvery evening meal was well cooked with an excellent choice. Will definitely stay again

  • Stayed: May 2014, travelled on business
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Thank Emsworth_mariner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this reviewResponded 6 June 2014

Thank you for taking the time to provide this fabulous review. Your comments were much appreciated by the whole team and we look forward to welcoming you back next time you are able to visit.

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Reviewed 4 June 2014

We stayed on a particularly busy Sunday, with all the restaurants being fully booked and a wedding taking place. This did not affect the welcoming and professional level of service from all members of staff from check in to departure. The receptionist did their best to get us into our rooms as soon as possible, as we had a table booked for approx 20 guests for a re-union. We received excellent table service and food throughout, even though the main restaurant was incredibly busy. The breakfast rooms were very busy the next morning, but the breakfast staff were cheerful and as helpful as could be, ensuring we were seated quickly. The bedroom was spotless and comfortable with modern bathroom. Even on departure, as we struggled down the stairs with very heavy cases and a senior member of staff stopped and carried them for us. You would imagine it would be hard to achieve a quality experience with every inch of the hotel in use, but this hotel achieved it on all fronts. We would happily recommend Moor Hall.

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with this hotel
Thank Theresa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this reviewResponded 5 June 2014

What a lovely review, thank you. Excellent quality and customer service are so important to us and we were pleased to hear how much you enjoyed the Moor Hall experience. Thank you for your recommendation and we all hope you will be able to visit us again soon.

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Reviewed 3 June 2014 via mobile

The whole place was amazing, so much going on. Just shows how popular the hotel is. The spa was amazing as well.
Staff were really friendly as the hotel was like a maze we kept asking where the bar was!
Bedroom was very spacious and clean.
Can't wait to go again!!

  • Stayed: May 2014
    • Value
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Thank Star1202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this reviewResponded 5 June 2014

So pleased you enjoyed your stay and also the spectacular views. You may not be aware but the garden and pond are said to have been a bear pit at the time of Henry VIII! I do hope you will be able to visit us again soon when you can once again be assured of our best attention.

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Reviewed 3 June 2014 via mobile

Have stayed before in the jacuzzi room so stayed again for our anniversary. Spotlessly clean and so comfortable. Had dinner in the oak room, service was fantastic and food was out of this world and cooked perfectly. Would highly recommend a stay here and will be definitely returning.

  • Stayed: May 2014
    • Value
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Thank Clare C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this reviewResponded 5 June 2014

It was kind of you to take the time to provide this wonderful review and I was pleased you once again enjoyed your stay. Thank you for the lovely comments regarding the AA Rosette Oak Room and I look forward to seeing you again soon.

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Additional Information about Moor Hall Hotel & Spa, BW Premier Collection

Address: Moor Hall Drive | Four Oaks, Sutton Coldfield B75 6LN, England
Region: United Kingdom > England > West Midlands > Sutton Coldfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sutton Coldfield
#3 Romantic Hotel in Sutton Coldfield
#3 Family Hotel in Sutton Coldfield
#3 Luxury Hotel in Sutton Coldfield
Price Range: £70 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moor Hall Hotel & Spa, BW Premier Collection 4*
Number of rooms: 83
Official Description (provided by the hotel):
Moor Hall Hotel & Spa is a four star country house hotel set in parkland, yet within easy reach of Birmingham. A 2015 Certificate of Excellence winner! ... more   less 
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Also Known As:
Best Western Premier Moor Hall Hotel Sutton Coldfield
Best Western Premier Moor Hall Hotel And Spa
Best Western Sutton Coldfield
Sutton Coldfield Best Western
Moor Hall Hotel & Spa, BW Premier Collection Sutton Coldfield, West Midlands

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