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“Character, comfort and lovely grounds.”

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Moor Hall Hotel & Spa, BW Premier Collection
Ranked #3 of 10 Hotels in Sutton Coldfield
Certificate of Excellence
Pretoria South Africa
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Character, comfort and lovely grounds.”
Reviewed 10 July 2014

The hotel has character, the bar and restaurant areas are lovely. The room was comfortable although rather warm for us. The health centre and pool was enjoyed , as well as walking through the lovely grounds. Staff friendly and helpful .Position ideal for our purposes.
The shower however could be positioned further away from the wall - as you have to flatten
yourself against the wall to use it !
Enjoyed the stay and will use again .

Room Tip: There are many functions, so be sure to get a room as far from the function area as possible.
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  • Stayed May 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Storm77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 6 August 2014
So pleased you enjoyed your stay with us and thank you for your feedback. We look forward to welcoming you back to Moor Hall when you are next able to visit.
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1,653 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (307)
Date | Rating
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English first
Coventry, United Kingdom
Level 4 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 10 July 2014

We were invited back after a few issues with the SPA package, and this time was very different.

We had our treatments Saturday morning, (just as good as last time!) so started the day relaxed and were there ready to sample the swimming pool and facilities. We then tried the carvery and have to say best carvery I have tried for price and choice. Couldn't get to the 3 course as the salad bar and main had a lot of variety, chicken was well cooked, chef was helpful, and cauliflower cheese was divine.

Rooms were spacious and high quality, given robes and slippers and this time it felt like a spa package, we had time to meet the other two who were having treatments, and go for a swim together, sit out on the terrace with a drink looking at the beautiful view, before evening meal.

Evening meal menu had plenty of choice, soup was excellent and different, and the steak was one of the best I have tasted, was well cooked to my liking and thick, again the food was so good I didn't get to pudding. Waiters couldn't be more helpful. The dining room is fantastic, perfect lighting, and space to sit as a group.

The grounds looked lovely at night and a quick walk before retreating to bed for our girlie night. Then the breakfast was also faultless, can go for healthy option with the juices, fruits; can have pastries, or full works of a cooked breakfast. All cooked to perfection.

If you get a chance for a walk the grounds are stunning, and great for photographs. Very quiet and relaxing on a Sunday morning after breakfast. Will be returning soon!

What was an added extra was the reception staff and manager made sure our trip was special as we had returned after last time, and we felt valued and were looking at other things we could do here!

Room Tip: There is a big difference in staying in the superior room, and if you want a good nights sleep check...
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  • Stayed June 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank GlitterySixx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 6 August 2014
It was a pleasure to welcome you back and I was pleased to hear how much you enjoyed the whole experience. Hope you will be able to visit us again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Yorkshire, United Kingdom
Level 5 Contributor
88 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 9 July 2014

We are local but found an offer on Amazon Local which gave us two nights half board. The grounds are tranquil, the room was a superior one; spacious, comfortable. The food was interesting and staff attentive. Why drive 100 miles with a bolt hole like this down the road.Search the net for offers to make it worthwhile.

Room Tip: A superior room is worth it but I don't know hoe we ended up with one! Wifi is best in reception...
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  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank hedgehog70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 11 July 2014
Thank you for this fabulous review and for choosing to stay at Moor Hall. We were pleased to hear how much you enjoyed your relaxing break and look forward to welcoming you back when you are next able to visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2014

The hotel is nice and clean and the food is very good. The staff are unfriendly. We weren't made welcome at our arrival, 12.30 pm. The room wasn't ready, we weren't shown around or offered to use the pool facilities. There was a big wedding with guests in every part of the hotel, and the spaces are quite small. The only worth while experience was the time spent with the bee keeper, the lovely and very welcoming and friendly Bernard who taught us lots about bees. (Thank you Bernard, you made our stay).
The day after, our stay was cut short even if we wanted to stay longer. We are still not clear why the hotel won't let you use the facilities (pool and sauna etc) after 11 am. Fair enough you need to check out, but if we could have use the pool we would have enjoyed the whole day and spent more money for lunch in the hotel rather then feeling as if we had been kicked out.

  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Christopher L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 11 July 2014
I was pleased to hear how much you liked the hotel and have passed on your excellent feedback regarding the Beekeeping experience to the Beekeeper. However, I hope you will accept my sincere apologies that you found the staff to be unfriendly. This is certainly not our normal excellent standard of customer service and I will be discussing your comments with our Heads of Department to ensure it does not happen again. I was sorry to hear you were disappointed you could not use the Leisure facilities after 11am but for the comfort and safety of our guests we do have to regulate the number of guests using our Leisure Club at any one time.
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Tamworth, United Kingdom
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 July 2014 via mobile

We went for afternoon tea which was served on the patio which had great views of the golf course and grounds ..the afternoon tea was really good with a good selection of sandwiches and cakes...overall definitely recommend :))

Stayed July 2014, travelled with friends
Helpful?
1 Thank MarkGreen72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 11 July 2014
We have just launched a new afternoon tea menu and it was great to hear how much you enjoyed it. Hope you will be able to come back and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 July 2014

We booked an overnight stay at Moor Hall at the very last minute. We paid £99 for the romantic package, which includes a bottle of wine and chocolates in the room, a meal for two in the Restaurant and full use of the spa. We unfortunately didn't get the time to use the spa. The room was nice, the bed was too small and there was a bad humming noise all through the night. The meal was a buffet carvery, unfortunately this was below standard, everything looked old and dried up, but the Restaurant staff were efficient and friendly. Breakfast was much the same, a low standard for the star rating. The original building of this Hotel is beautiful. There are lots of nooks and crannies and cosy corners. The bar area is lovely and the Oak Restaurant (closed on Sundays) is a beautiful room, very stately. For the price for the two of us it was good value, but they could really improve on the 'polish' of the Hotel. I would use thus offer again but maybe a day when the Oak Restaurant is open.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandrasworrall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 10 July 2014
Thank you for choosing Moor Hall for your overnighter. I was pleased to hear you found us to be good value for money and thank you for your feedback. I have discussed your comments regarding dining with Chef as clearly this is not the usual excellent standard at Moor Hall. Thank you for letting me know about the humming noise you experienced which our maintenance team are looking into. Hopefully you will be able to visit us again soon and experience our AA Rosette Oak Room Restaurant.
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Weston super mare
1 review
Reviewed 1 July 2014

I took my girlfriend to the moor hall hotel for her birthday and we stayed in the jacuzzi room I have to say it was great! The room was spacious, the jacuzzi was amazing, the breakfast buffet was excellent and the staff were helpful too. The view from our room was not the best but from the bar area they were very nice. I will definitely be thinking about going again soon and would recommend anyone going. Great!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ryanp89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, 8 July 2014
What a lovely way to celebrate a birthday. Glad you enjoyed Moor Hall and we all look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Moor Hall Hotel & Spa, BW Premier Collection

Property: Moor Hall Hotel & Spa, BW Premier Collection
Address: Moor Hall Drive | Four Oaks, Sutton Coldfield B75 6LN, England
Region: United Kingdom > England > West Midlands > Sutton Coldfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sutton Coldfield
#3 Romantic Hotel in Sutton Coldfield
#3 Luxury Hotel in Sutton Coldfield
#3 Family Hotel in Sutton Coldfield
Price Range (Based on Average Rates): £
Hotel Class:4 star — Moor Hall Hotel & Spa, BW Premier Collection 4*
Number of rooms: 83
Official Description (provided by the hotel):
Moor Hall Hotel & Spa is a four star country house hotel set in parkland, yet within easy reach of Birmingham. A 2015 Certificate of Excellence winner! ... more   less 
Reservation Options:
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Also Known As:
Best Western Premier Moor Hall Hotel And Spa
Best Western Premier Moor Hall Hotel Sutton Coldfield
Best Western Sutton Coldfield
Sutton Coldfield Best Western
Moor Hall Hotel & Spa, BW Premier Collection Sutton Coldfield, West Midlands

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