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“Reasonable food- let down by poor service”

Ask Italian - Sutton Coldfield
Price range: US$9 - US$17
Cuisines: Italian, Pizza
More restaurant details
Restaurant details
Good for: Groups, Special Occasion Dining, Child-friendly, Kids
Dining options: After-hours, Dinner, Brunch, Lunch, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: ASK Italian in Sutton Coldfield is a place for great food and warm service. Think fresh bread made to tear and share. A glass of fine wine worth deserving of your time. Delicious main dishes prepared the traditional way. Everything we know and love about Italian food is served straight to your table. Take a look at our Sutton Coldfield menu and, if you like what you see, book a table.
Sutton Coldfield, United Kingdom
Level Contributor
224 reviews
136 restaurant reviews
common_n_restaurant_reviews_1bd8 102 helpful votes
“Reasonable food- let down by poor service”
3 of 5 bubbles Reviewed 6 July 2014

This is my second visit in the last month, but this was disappointing!
Sunday afternoon, about 6 tables occupied - so not very busy. The food we ordered arrived as stated, but the service was poor, not well coordinated at all.
The waitress that took our mains order, was asked whilst we were eating if I could have a glass of tap water - this had to be asked for again as it didn't arrive.
We finished our main course, she could see we had, as she was laying up the table next to us. She told us she be with us " in a minute" and then preceded to tootle off and clean and lay up other tables around the restaurant, never to come back to us again! Eventually another girl came and took our order. We were informed one of the items wasn't available - no problem as there was plenty of other choice. Then 5 mins later the original girl came over to tell us the same thing.
Often when we were waiting to be served/ attract their attention, the staff were just standing behind the bar area. They really hadn't got their eye on the ball at all.
Remember this was with only 6 tables occupied - heaven help us if it had been a busy service.
Our waitress shot out the door - end of her shift 5 pm. So that probably had something to do with it.
We did inform the girl who took our money, she did apologise .
Be a while before I go there again!

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank moxxy-girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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311 reviews from our community

Visitor rating
    85
    95
    56
    41
    34
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Birmingham, United Kingdom
Level Contributor
88 reviews
69 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
“Noisey but nice”
4 of 5 bubbles Reviewed 6 July 2014

Booked in advance and enjoyed a pleasant meal. vibrant atmosphere but probably not suited to an intimate meal. food was all presented well and proficiently by an attentive staff. P{rices not too bad for Italian and a good variety on the menu.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
90 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“Good restaurant, in town centre”
4 of 5 bubbles Reviewed 26 May 2014

First visit to this place. Service was a little slow, looked like they were short on staff. Had to wait a while for drinks but once the food started to come everything went well. The staff were friendly and the food was good. Portions were OK. We downloaded a voucher off the website so had 2 courses for £10.95. Drinks were reasonable (we had wine) not cheap but all in all with the voucher it was good value for money

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank 2Mike2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
14 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Awkward”
3 of 5 bubbles Reviewed 19 May 2014

ASK is great; reasonable prices, food is good (not exactly awe-inspiring), and the one n Sutton is beautifully decorated. My issue was the service. We arrived at 6.50. Our order was taken at 7.15 (where we reminded them to take our drinks order), our starter food arrived at half past (with our drinks), plates were taken away as our main arrived at 7.55.
I think the fact it was a Sunday, and not exactly heaving, and that we felt so easily forgotten, this service was extremely sub-standard. Miserable staff! I guess it was sunny outside but please pretend at least!

Visited May 2014
Helpful?
Thank Hollah_at_Jess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level Contributor
21 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“Great”
5 of 5 bubbles Reviewed 4 May 2014 via mobile

Food was very good and service was friendly and pretty quick. Ambience was quite nice. Ran out of prosecco but other than that No complaints at all.

Helpful?
Thank Tarv18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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