Myself, my husband and 5 yr old daughter visited this restaurant while staying locally on a short break away.
We often visit Ask and have always had a good experience but today was quite different. We arrived at 7.40pm and it took 5minutes for someone to acknowledge and seat us. We were taken to the back of the restaurant where there was atmospheric lighting (more suited for couples wanting a quieter setting).
After 10 minutes or so we ordered drinks and just main meals. We did not order starters. The drinks were served promptly, however it took until 8.50pm (over an hour) for our food to be served. The wrong meal was brought for my daughter so she had to wait a further 5mins for her meal and I ordered breaded chicken which was burnt and very crispy on the edges. My husbands carbonara pasta was a similar portion size to that of my daughters. There was no apology by the member of staff that they had got the order wrong or for the long wait for food. It is bad enough adults waiting for food but trying to explain to a hungry and tired 5yr old that food shouldn't be much longer was extremely disappointing.
It was obvious that there were not enough staff to cope with the number of customers visiting and I found the staff to be quite off-hand and selective in their service. In the time that we were in the restaurant a couple on the next table (who appeared to be locals) had a starter then main course, a glass of wine followed by glasses of water then coffees and paid their bill all before we had even finished our meal. The staff were ensuring that they were happy with each course that they had, not one member of staff asked us if we were happy with our meal.
If you are staying in the area I would however recommend visiting 'The Four Oaks' (Chef & Brewer) restaurant which is only 5 minutes from Ask by car. Staff were friendly and service prompt. Food was cooked beautifully and there was a much nicer atmosphere. A much more enjoyable experience!!
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