just got back from a weekend away with my partner,auntie and uncle when we arrived at the hotel we was welcomed by the friendly owners,got into my room my first though was wow nice clean rooms so much better than last years hotel. Food was average but nice the only problem i had was during the end of my weekend break which was when we was too ask the owners if we was ok too leave our luggage in their hotel for the day (because we had too leave the room at 10.30 and didnt get picked up until 5pm) we explained this too the owner along with that my suitcase was btoke as a wheel had fell off and i didnt want too lug it around allday and the response we got was 'well we wanted too go out tomorrow' not too me that isnt very good customer service guests should always come first after alll you are running a B&B. just the fact that we didnt get the choice too leave our luggage with them got me really frustrated and annoyed we had paid too stay in there hotel and was planning on booking again but we found them very unhelpful at this point,wasnt very professional if you ask me making your guests carry suitcases and heavy bags for hours. my second problem was when upon leaving the greystones hotel we wasnt seen too no one was around (like most of our weekend no one was around other guests agreed) they didnt see us out take our keys or anything. i also heard a woman say that they had also not seen them and did not get told when breakfast was which by then they had missed out onit at 9am 45mins for a breakfast isnt long enough 8,15-9am what sort of a time is that? we wont be booking again and found them very unhelpful was not pleased one bit with the service towards the end of my holiday. in my opinion if you cant please your guests why are you running a B&B?
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