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The Laurels Hotel
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Reviews (37)
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Reviewed 1 June 2014 via mobile

Myself and my grandparents visited this hotel at the beginning of May and after looking at the hotels website we thought it would be an ideal place to stay due to its location etc.... However we was VERY disappointed with the standard of service we received!.. I dont know have the owners have the cheek to advertise that they have a 'bar' as the 1st night we was there we thought we'd have a quiet drink in the hotel. The so called bar had hardly anything to choose from including the simplist of soft drinks and so we decided to have a can of beer which was advertised at £2.50 a can, which to our surprise when the owner asked us for £3 per can, we pointed out the notice that said £2.50 she replied 'oh no they are £3 now!'... left stunned by this we returned to our family and didnt think anything else if it until the next morning at breakfast. Normally in a B&B you pay for all your breakfast needs in the price however not with the Laurels, there was a sign sayibg you coukd only have ONE small glass of orange with your breakfast and any additional glasses would be charged at 50p a glass... again Shocking!!!... but not only were the owners tight with their orange juice, my grandmother made the mistake of helping herself to 2 pieces of Weetabix, to which the owner very rudely advised her she could only have 1 piece of Weetabix per person!..... I think they proprietors should be ashamed of themselves!.. oh and to add the rooms were small and dingey! Not worth the price and we will not be returning!

Stayed: May 2014, travelled with family
5  Thank Loubie_louxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurels H, Owner at The Laurels Hotel, responded to this reviewResponded 4 June 2014

I actually remember this couple as they had brought there grandparents to stay for a few days, although they only stayed for the one night, We do have a well stocked bar during the season but unfortunately the day they arrived I did not have many soft drinks in other than fresh orange juice and cordials,
But the following day I went and stocked up on soft drinks, I even asked her Grandma what she would like me to get her, the reason I remember is because I put myself out for them during there whole stay as I do all my Guests.
I even told them that when they wanted a drink to ring the bell upstairs and I would come up and serve them to save them climbing the stairs. as far as the price of the beers they are clearly priced at £3.00 which is very reasonable and I am just so shocked as to why they have left such a negative comment, and would make up lies.
At breakfast I do have a polite sign saying that more than one glass of orange juice is 50p a glass, this is just to deter people from taking advantage as some people do. but a s rule if anyone was to help themselves to another glass or to ask for another I would not say anything and would not mind at all.
As far as the weetabix, well that really is a lie as I would never say that to a guest, they may have 2, 3 or 4 if they wish and still have some other cereal and there full English breakfast with unlimited toast.
I am always very accommodating and very polite towards my guests, and have extremely good return trade. Never once did these people complain to me or say they were not happy, actually quite the opposite.
I am and will remain bewildered by this review,
I would just like to end by saying her Grandma could not praise the hotel enough as they had a very large room and were very well looked after, and they said they would look forward to returning.

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Reviewed 20 April 2014

Poor accomodation for a family room. No drink in the room for kids. Every step taken trod on badly squeaking floor boards. Couldnt swing a cat in there for £75. VERY DISSAPOINTED. The host was not welcoming when we arrived. Cobwebs in the dining room. I say no more.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurels H, Owner at The Laurels Hotel, responded to this reviewResponded 20 June 2016

The Family rooms we have are very spacious as seen on the pictures. We provide soft drinks for children in our bar down stairs which is where you signed in on arrival, and there is Tea and Coffee in all rooms with cups. The water is also drinking water.
The Carpets have all been replaced this year and when doing so the Floor boards were also sorted.
We also have always taken great pride in our cleanliness.

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