Booked a family room at this hotel for one night stay (2 adults, 2 children). Check in was easy and the desk clerk was very friendly and helpful. As the room wasn't going to be ready until the afternoon (which we had been informed at the time of booking) we were told we could park up and use the hotel facilities (bar, rest rooms etc) until our room was ready.
The room was clean and spacious with a large bathroom which is always a plus when having to sort out two young children. bed situation was also a bonus, thought it would be a double bed and bunkbeds for the kids (as this is done in other hotels as a space saver), this was not the case here, one double and two single beds which were suprisingly comfortable.
Had stated at the time of booking that it was my young sons birthday and would they be able to provide anything special, was informed that unfortunatly they only had an adult package (champagne & chocolates). However when the receipt was posted out they'd included a note and leaflets for attractions we might like to visit for our sons birthday which were close by, i though this was nice of them as they didn't have to do this.
Didn't have the evening meal, but following morning the breakfast was lovely with a good choice of hot and cold food. To top our stay off we were then suprised at breakfast time with a spaceship shaped birthday cake for our son, (which was home made) and the staff and guests all sang happy birthday to him, our son thought it was great, and my husband and i thought it was lovely that they had taken the time to make a cake for him.
All the staff were very helpful and friendly. Hotel may not be as modern as the big chain hotels but it was very clean and we couldn't fault the service.
I would highly recommend this hotel and will definitely be retuning in the future. Thanks for a great stay!
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