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The Royal Hotel
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Reviews (635)
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584 - 589 of 635 reviews
Reviewed 12 August 2010

This was a group booking of 4 rooms - in total this booking was worth approx £700 to the hotel. The standards of each of the rooms varied from abysmal to just satistfactory. The worst one was the double room that I stayed in. The room smelt so bad it was truly disgusting, the hotels answer to this was to spray half a can of air freshener and open the window! The room was dirty and really small. The en suite...ERM Cupboard! was well, small!

The receptionists attitude was disgraceful and couldn't have cared less, the manager could do with going on a customer service course.

I could go on...I'd like to know why this has got 3***'s

We will not be going ever again

  • Stayed: August 2010, travelled with family
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2  Thank Alison042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2010

Well where to start? Despite having a good experiance two years ago here, the hotel is now AWFUL! As soon as we stepped into the room, the strongest, mustiest smell hit mine and my parnters face making us both heave it was that bad. The room itself was extremely small, very dirty and seriously lacking in necessities such as plugs!
For £77 a night it was a joke! Despite my family having 4 rooms in the hotel, the receptionist was disinterested and rude and the manager seemed to take us for mugs and just chuckled as we complained. 3 of the four rooms we had were unlivable please please please avoid!

  • Stayed: August 2010, travelled on business
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1  Thank CMiles1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2010

We were pleasantly welcomed and directed to an average sized room which had a panoramic view of the sea. The basics of cleanliness,and comfy beds were all there together witha woking toilet, shower/bath. The tea and coffee in the room were branded satchets without bIscuits. The slightly musty smell when opening the room door and the noise of the plumbing and neighbours on occassions through the night served to remind one that the hotel building dates from 1890. Breakfast was organised in a way which made it hard work for the staff and the beverages were served with an inconsistent quality that would have been overcome with a self service system.
As the last person to escape from a fire which made the BBC national news some years back, I still remember the total blackness created by the smoke and the worrying noise of glass and china exploding in the heat as I got to the exit. In the Royal our room was near the end of a long corridor which had no fire escape outside the normal entrance to the corridor and on several occassions I found the fire doors to the corridor had failed to correctly close. Experience has taught me the importance of knowing how to exit a building blind in an emergency. I would find it hard to believe that the fire precautions would get a safety certificate if this were a more modern building.

  • Stayed: July 2010, travelled as a couple
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Thank st8sman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2010

This hotel is in a great spot,steeped in history,with loads of charm.
BUT and there is a but,only 5 tv channels the smallest shower / toilet Ive ever seen and no wifi.?
It seems to be a favorite with the coach parties no problem in its self but don't let the oldies kid you saying the young ones today are too noisy.
They all rolled to bed at least 1am banging and talking loudly.

  • Stayed: July 2010, travelled on business
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Thank b0baj0b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2010

We stayed in the hotel in order to visit family in the area. The reception area, bar and lobby were nice, but the state of repair of the room itself was poor. The bed tilted at an angle because one of the castors was broken and the room's chair was also broken. The bathroom was not very clean and the ceiling was water stained from a previous leak. It was also quite difficult to get the door open because the keycard lock did not work properly. The sheets and towels were clean.

The location of the hotel is good, it's less than ten minutes walk along the front to the clocktower in the town centre. We were not bothered with noise at all. The breakfast was fine the next morning with cereals and a cooked breakfast available. It also has a nice garden at the back with picnic tables.

Tips:
Take your own shower soap, the hotel provides a small sachet and bars of soap.

  • Stayed: June 2010, travelled as a couple
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Thank UncleTravellingMatt2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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