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“Two day business trip”

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Holiday Inn Express Rotherham-North
Ranked #3 of 15 Hotels in Rotherham
Reviewed 23 October 2013

Very clean fairly new hotel. Room was comfortable. Staff were exceptionally good. There is a limited menu in the restaurant in the evenings but bearing in mind it's an Express hotel we didn't expect anything as such it was a bonus. The room was very comfortable. We have absolutely no complaints and will use the hotel again in future.

  • Stayed: October 2013, travelled on business
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Thank MarkE796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa S, General Manager at Holiday Inn Express Rotherham-North, responded to this reviewResponded 27 October 2013

Dear Valued Guest,

Our Team here at the hotel are delighted that you enjoyed your recent stay with us.
Our staff takes great pride in their service and this fantastic review from you, is proof that the teams efforts are noted by guests.
We look forward to you visiting us again in the not too distant future.

Kind Regards
Lisa Sutcliffe

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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337 - 343 of 407 reviews

Reviewed 10 October 2013

We were travelling to Newcastle to join a cruise &needed an overnight stop.Rotherham seemed about right so we booked HIE.Prepaid £44 for night including a very comprehensive& good continental breakfast.The hotel is very new very clean with large well equipped rooms(with super shower).As a bonus it was a very short walk to a local RSPB site which accessed the Pennine Way After a long drive it was great to enjoy a walk.Unfortunately the dining room was closed that night so we could not try dinner.Receptionist recommended a pub/restaurant 2 mins. walk.Very good real ale, excellent food& all at reasonable price.We could not fault the hotel. If you want value,comfort& good facilities this hotel ticks all the boxes.

  • Stayed: August 2013, travelled as a couple
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Thank Roy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa S, General Manager at Holiday Inn Express Rotherham-North, responded to this reviewResponded 22 October 2013

Dear Valued Guest,
Thank you for taking the time to such a fantastic review regarding your recent visit our Hotel.
The Team and I are delighted that you enjoyed your stay and that you found our pre-paid advance purchase rate good value for money.
We will all look forward to welcoming you back in the not too distant future and hope that you enjoyed your cruise.

Kind Regards
Lisa Sutcliffe
General Manager

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Reviewed 9 October 2013

This is a pretty big HIE and is very well presented throughout. Room was great and it was really nice to see that the ubiquitous hotel shower/bath arrangement had been ditched in favour of a good quality/decent size walk-in shower - well done! Breakfast wasn't to bad at all and all for £56.00. Really good value and I will certainly be returning here next year.

  • Stayed: October 2013, travelled on business
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Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa S, General Manager at Holiday Inn Express Rotherham-North, responded to this reviewResponded 13 October 2013

Dear Valued Guest,

Thank you for taking the time to write such a fantastic review regarding your recent visit to the hotel.

Our team are delighted that you enjoyed your stay and look forward to welcoming you back when you are next in the area.

Kind Regards
Lisa Sutcliffe
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2013

Obviously a modern hotel, everything was clean, tidy and worked, which having driven almost 300 miles is all i wanted, Very friendly reception staff. Breakfast is the standard Express fayre, which was more than adequate. Yes i will use again.

  • Stayed: October 2013, travelled on business
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Thank ibfmacdonald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa S, General Manager at Holiday Inn Express Rotherham-North, responded to this reviewResponded 6 October 2013

Dear Valued Guest.

The Holiday Inn Express Rotherham North Team ad I would like to thank you for taking the time to write such a great review regarding your recent stay.
We are delighted you would choose to stay with us again and look forward to welcoming you back in the not too distant future.

Kind Regards
Lisa Sutcliffe
General Manager

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Reviewed 3 October 2013

Seemed relatively new so was clean and pristine. Staff very good until 10 min wait whilst at the bar. Maybe just a momentary lapse. Quick free breakfast was simple but a little lacking on the cooked choice.

Stayed: October 2013, travelled with family
Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa S, General Manager at Holiday Inn Express Rotherham-North, responded to this reviewResponded 6 October 2013

Dear Peter D,

Thank you for taking the time to write a review regarding your recent stay at the Holiday Inn Express Rotherham North,
The Team and I are very sorry to hear about your lengthily wait at the bar and assure you that the matter will be addressed with the head of department and the correct actions taken to avoid a reoccurrence.
I hope this will not deter you from choosing to stay with us when you are next in Rotherham.

Kind Regards
Lisa Sutcliffe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2013

We chose to stay at this hotel on the way to Manchester on Saturday 28th sept. We have never used this chain of hotels before, but on the basis of £40ish a night for a family of 4 - it was just somewhere to lay our heads, I really didn't expect much- how wrong we were!.
We were met by a very welcoming lady on the front desk, she checked us in efficiently and was very helpful. I was pleasantly surprised by the cleanliness of the of our room and the hotel. The 2 children ( 5 & 2 ) shared a sofa bed, which was very comfy and stable. Our bed was very comfy although a little squeaky (which we reported to reception in the morning). We didn't use any of the hotels facilities, so I can't comment, other than the free wifi and free parking- both a welcome bonus. The hotel was quiet even though the place was full, we heard no noise on the 3rd floor - only a ealry morning deliver to Aldi over the road. The breakfast was fabulous- along with the very cheerful gent who took time to talk to my boys each time he passed.
My only negative comment was there was no sheets or pillows for the sofa bed when we arrived- but this was solved in minutes by a quick call to reception and a lady soon came to make the bed. The next niggle was when the sofa bed was pulled out you couldn't sit at the desk to do your hair/make up in the mirror- but this was just personal preference.
We paid £130 to stay at the DeVere Hotel in Manchester the next night..this was not a patch on the Holiday Inn! Awards should be given for Cleanliness, Customer Service & Food. Very recommended.

  • Stayed: September 2013, travelled with family
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1  Thank queenduter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa S, General Manager at Holiday Inn Express Rotherham-North, responded to this reviewResponded 1 October 2013

Dear queenduter,

Thank you for your family’s recent visit to our hotel and for taking the time to write such a positive review about it.

The team and I are delighted your interaction with Derrick at breakfast was a memorable one.

We would like to apologies for any inconvenience caused to you by an error on our housekeeping team's behalf, we hope this does not deter you’re from choosing to stay with s in the future.

Kind Regards
Lisa Sutcliffe

General Manager

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Reviewed 23 September 2013

I'm a regular traveller and frequently use hotels from this chain, so it was a particularly poor experience that has brought me to write this review.
This is probably the worst sound proofed hotel you will ever come across. The double glazing is ineffective at cutting out external noise, so if you are on a front facing room near the hotel entrance expect to be disturbed by smokers having a chat outside the entrance, or taxis picking up and dropping off. The walls must have no soundproof materials or insulation in either as voices in the corridor are very clear when in the room, in fact so clear you can hear every word.
If you are travelling as a family be sure to check with the hotel if they have a function on. These add to any noise problems, and despite a disco not being very loud downstairs the sound still manages to permeate throughout the building and is again loud and clear in the rooms making it hard for youngsters to settle (and adults too). Of course this isn't helped by placing families in rooms that are right above function rooms, but being a few floors above it you would think that would deaden the noise - sadly that’s not the case - this hotel seems to transmit every noise and amplify it further.
If there is a function on then perhaps it is best to stay elsewhere, not just for the noise but for the fact the hotel seems quite happy for guests at the functions to rampage around the hotel, and young children at functions to be left unsupervised to create havoc and annoyance.
The rooms are clean and modern, but really that pales into insignificance when the place is just so noisy and points towards short cuts having been taken in the hotels construction. Modern sound proofing materials would go a long way to solving the noise issues.
The breakfast is good. Staff service leaves a bit to be desired. No Priority Club welcome or acknowledgement. Problems when raised with the staff are simply met with a shrug and so what attitude.
Ignore the sound warnings at your peril - I did thinking it was just a few picky comments - I now know it isn't the case. Stay here on a quiet mid week night and I'm sure you may have a different experience but believe me the noise problems exist and are not getting addressed.

Room Tip: Check if there is a function on - if there is avoid this place or if there is ask for a room on high...
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  • Stayed: September 2013, travelled with family
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2  Thank cookiedoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa S, General Manager at Holiday Inn Express Rotherham-North, responded to this reviewResponded 26 September 2013

Dear Valued Guest,

Thank you for your comments regarding your recent stay with us and for being a loyal IHG Rewards Club Member.

The Team and I are very sorry to read that your experience was inconvenienced due to the noise created by a function and the guests attending.

The feedback that we receive from valued guests like yourself, enables us to target problem areas and ensure the necessary actions are taken to ensure similar situations can be avoided in future.

I would like to thank you for your comments, and hope that this experience does no deter you from choosing us in the future,

Kind Regards

Lisa Sutcliffe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Rotherham-North

Address: Express Park Manvers Way | Wath-upon-Dearne, Rotherham S63 7EQ, England (Formerly Park Inn by Radisson Rotherham)
Phone Number:
Region: United Kingdom > England > Yorkshire > South Yorkshire > Rotherham
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 15 Hotels in Rotherham
Price Range: £45 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Rotherham-North 3*
Number of rooms: 130
Official Description (provided by the hotel):
This Rotherham hotel boasts a prime location within the Manvers business area, situated along the borders of Rotherham, Sheffield, Barnsley and Doncaster. Offering modern, convenient accommodation for business and leisure travellers, this hotel houses 130 rooms with first-class amenities like Free high-speed, wireless Internet access and flat-screen televisions. Guests can dine at the casual RBG Bar & Grill, relax in the comfortable lounge and unwind with complimentary access to the fitness centre, sauna and steam room at the hotel. Rotherham events are easy to plan with the hotel's experienced team. ... more   less 
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Also Known As:
Park Inn By Radisson Rotherham Hotel Rotherham

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